Chadwick & Company Reviews 

296
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

A five star service every time. ***** We have dealt with Chadwick's for several years. On a weekly basis Leanne Crowley and Jennifer Shaw process our payroll. Both are thorough, knowledgeable, effi... See more

Company replied

Rated 4 out of 5 stars

Originally an OBS Customer and since merging, I cannot complain. I have always had fast and helpful advice when I've requested it and they all are very easy to talk to. I am new in business and really... See more

Company replied

Rated 5 out of 5 stars

Chadwick and Company suit the needs of our small business perfectly. They handle our accounts, provide advice as and when we need it and manage payroll for us. What's particularly valuable is they... See more

Rated 5 out of 5 stars

Five star service, nothing is too much trouble. Chris has supported our payroll needs for many years and has guided us through legislation changes with efficiency and simplicity. I 100% recommend them... See more

Company replied

Company details

  1. Chartered Accountant
  2. Accountant
  3. Accounting Firm
  4. Bookkeeping Service
  5. Tax Advisor
  6. Tax Preparation

Written by the company

Established for over 40 years and one of the largest independent firms of Chartered Accountants in Greater Manchester, we represent local companies as an accountant, tax and strategic business advisor, delivering a range of value-added services that go well beyond statutory requirements. Each partner focuses on enhancing value by taking the time to understand your business, the challenges you face and provide meaningful recommendations to help drive your business forward.

Chadwick & Company

Written by the company

Chartered Accountants. Trusted Advisors.
Our client list speaks volumes about the quality of work, advice and experience we deliver. We work with some of the largest businesses in Greater Manchester and act for clients in a number of areas including manufacturing, professional services, construction and more.
A Centre of Excellence
We owe our continued success to the commitment and know-how of our staff. We invest heavily in staff training and development to build a skilled and knowledgeable workforce. Our staff turnover is low and we are proud that some of our team have been with us for over 30 years. This stability enables us to forge long-standing client relationships and gives customers the reassurance of the same friendly, knowledgeable face from year to year.

Experts in our field

We deliver a fresh approach to accounting, working as part of your team to achieve business goals.

We deliver a fresh approach to accounting, working as part of your team to achieve business goals.
We are experienced online accounting advisors and have achieved Gold Champion Partner status with the market-leading online accounting provider, Xero, plus Gold ProAdvisor status with QuickBooks. We are also a long-standing Sage Partner.

Contact info

4.8

Excellent

TrustScore 5 out of 5

296 reviews

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4.8

All reviews

(296)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Chadwick & Co., in particular Martin Daglish, provide an outstanding service

My wife and I have been customers of Chadwick and Company for over 30 years. They always provided us nothing short on highly professional service and exemplary customer care. All staff are very friendly and helpful. Our main contacts are Tracey Conner and Martin Daglish. Both have always given us excellent advice and support. Martin is highly competent and is knowledgeable in various tax matters. He is always readily available to give support and responds to all queries expeditiously. The service and care he provides us are outstanding. We have no hesitation in recommending Chadwick & Co.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Transfer to Chadwick & Co

Our transition to Chadwicks & Co was smooth, professional and timely. Initially, I spoke with Chris, within a few minutes, I realised this firm would offer a personal and a professional service. Subsequently, Martin, Nigel and Jennifer, kindly provided their expertise and resolved our previous issues. I was extremely surprised but pleased with the speed these issues were resolved.

I have confidence that our annual business and personal tax accounts will be filed accurately and in a timely manner. Thank you Sanjeev and Safeena

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Personal tax returns

I moved over to Chadwicks a couple of years ago on recommendation to complete the personal tax returns for my family. I have found Martin helpful and reliable and keeps me informed as to any issues arising due to obtaining information on my overseas income. Returns are always completed in plenty of time and at a reasonable cost. Would certainly recommend.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

I have been a client of Chadwicks for…10 years

I have been a client of Chadwicks for many years and have worked closely with Mike Chadwick & in particular Claire Taylor on several projects who have a wealth of knowledge & great advice. All the staff are extremely polite, friendly and nothing is to much trouble.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Big thank you to Louise Butler

Big thank you to Louise Butler, with been a new business owner, Louise has took the time to explain and brake down any unanswered questions i have had, I would recommend any new businesses looking for an accountant to contact her. Louise is very friendly and is always willing to help. S&J Marketing Solutions UK

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Louise is a star and Chadwicks are great.

We have engaged Louise, our company secretary and FD through Chadwicks. We couldn't be happier. Technically Louise does a fantastic job, everything we need is done to perfection and, as CEO, that means I know everything is in hand. But it is more than that - Louise is one of our team, insightful, proactive and a hugely valuable contributor to the positive, constructive culture that we are building. Chadwicks have also been on hand to do some of the heavy lifting that we needed and provided expertise and interventions around pensions and engaging HMRC.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

always helpful and get back to you if…

always helpful and get back to you if you ask a question

January 24, 2023
Unprompted review
Chadwick & Company logo

Reply from Chadwick & Company

Dear Diane,

Thank you for posting your 5-star review. Your feedback is much appreciated.

Kind regards,

Chadwicks

Rated 5 out of 5 stars

Outstanding service

Always amazing service from Sarah and Mike, would highly recommend this accountancy firm, they have always been very helpful, knowledgeable and time responsive when it comes to tax returns for example. I would definitely use their services again.

December 21, 2022
Unprompted review
Chadwick & Company logo

Reply from Chadwick & Company

Dear PB,

It's great to hear that you feel we provide 'outstanding service'. Thank you for your comments. We appreciate your feedback and look forward to continuing to support your business in the future.

Kind regards,

Chadwicks

Rated 1 out of 5 stars

CHADWICKS Beware small business men

Amy is fantastic and cares about her clients I have been very happy with the service I have had from her personally, however since chadwicks bought out Optimum business service the accountants Amy worked for things have sadly gone down hill.
Chadwicks do not look after the small business man they are only interested in the big accounts that firms they take over have.
There is no personal touch anymore all communications are done by email
No sit down with your accountant to discuss what they have done and take you through your tax return.
They send you all the forms asking you to print them off yourself at home give you instructions where you need to sign( which were wrong by the way) sign them and send them back to them.
I have used my old accountants for 19 years and obs were brilliant and made you feel like they worked hard for you and you were important to them.
A few of the people who I brought over to obs over the years have all had this experience with chadwicks and have left just like me.
Personally i think Small business men should not use Chadwicks ,
I asked earlier in the year how much the fees would be for the year , i agreed and set up a higher direct debit to cover there fees so I would not owe anything at the end of my financial year .
Funny I have had to pay an extra £200 plus bill to them for work done, I was even asked to pay a charge of £54 for a letter to give to my bank because Chadwicks moved to Manchester and that is where my company was registered that would never of happened with my old accountants they would have done a letter for free.
One thing that did concern me was they sent me an email with someone else's tax liabilities this is a clear case of a breach of data protection.
They said that they would report it but I think it should be investigated to see if they did.
If I could give them no stars I would .
If you want an accountancy firm who works for a small business man look elsewhere .

January 12, 2023
Unprompted review
Chadwick & Company logo

Reply from Chadwick & Company

Dear Mr Foster,

We are sorry to hear that you were not happy with our service. Firstly, I would like to take this opportunity to unreservedly apologise for your upset. I am sorry you feel that we have let you down. I would like to take this opportunity to respond to each of your points in turn.

Chadwicks started looking after your accounts in 2021 when we took over OBS. We are one of the largest independent firms of chartered accountants in Greater Manchester and are rated on Trustpilot as one of the top 10 chartered accountants in the UK. We successfully look after clients across the UK from sole traders to blue chip companies.

To maintain continuity for clients in the move from OBS to Chadwicks, we have retained all OBS staff and methods of working. We are always happy to offer face-to-face meetings whenever clients want. Routine meetings, for example to discuss your annual accounts, are offered free of charge as part of your annual package. Nothing has changed in this regard.

The only change to your service has been in our methods of communication. Since the advent of covid, like many other UK companies, we have now moved from a paper-based system to email. This makes communication quicker, more efficient, plus is better for the environment. However, if clients request more traditional paper communication, we are always happy to offer this. We are sorry to hear that you are not happy with this modernised approach. If you had mentioned this to us, we would have been only too happy to switch back to paper communication. We would like to thank you for highlighting this to us as it will help to shape our service to other clients moving forward.

In terms of your fees, a direct debit was set up to cover the delivery of your annual accounts. Prior to your leaving, the only extra work we charged you for was to complete a letter that your bank had requested to confirm your company’s trading address. This work was not included in the annual price agreed for your accounts, so you were billed £45+VAT. This was additional work over and above what was agreed when you set up your direct debit, so we felt this was fair. You complained at the time, so as a gesture of goodwill, we agreed to halve the fee to £22.50. We are sorry to hear that you are not happy as you felt we should have done this work for free.

When you told us you were leaving, we looked at how much work we had completed on your account, but had yet to be billed. We then sent you a bill of £380+VAT to settle your account. Should you have stayed with us, this amount would have been covered by future direct debit payments and you would have received no additional charge for this work.

Regarding the data breach you highlighted. We take client confidentiality very seriously and have systems in place to ensure our data is secure. We have reviewed the circumstances surrounding this breach and are pleased to report that this was a one-off as a result of human error, rather than any system failure. Another client’s email address was accidentally added to your record, so on one occasion, you received an email intended for a different client. We have reported this to the Information Commissioners Office (ICO) and also improved our systems to ensure this doesn’t happen again.

It is a pity to hear that you feel Chadwicks don’t cater for small businesses. We are, in fact, specialist small business accountants and pride ourselves on helping to support this important part of the local business community. We offer affordable accountancy services in combination with practical business and tax advice, enabling smaller companies to grow and prosper.

We are sorry you feel we didn’t hit the mark on this occasion. Please feel free to call me on 0161 370 9600 should you wish to discuss this matter further.

I wish you and your business all the best for the future.

Kind regards,

Michael Chadwick, Founding Director

Rated 5 out of 5 stars

Expert and reliable

Chadwick and Co have been my accountants for over a decade and have been expert, helpful, clear, professional and responsive throughout that time

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company, the staff are brilliant and always available to help. They took the stress away and looked after my accounts professionally and dealt with all my queries promptly.
Overall I would recommend Chadwick and company to my friends and family as they really do go in to detail and help you save money and time by doing all the hard work and resolving any problems promptly.
Thankyou

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!!

Our family has 2 businesses and we have been clients of Chadwicks for 36 years. Claire, Martin, Leanne and all the girls who answer my many phone calls, have always been nothing but great. Mike C is always on hand if you require more in depth advise. So thank you team, and thank you so much for putting up with my shoddy paperwork and many questions, you make our lives so much easier

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Martin Daglish at Chadwick & Co.

Martin Daglish at Chadwick & Co has been invaluable to me for many years with his good advice and efficient preparation of my tax returns. He has exceeded my expectations with his professionalism, knowledge and willingness to explain everything in detail, in a friendly and relaxed manner.

I have been a customer of Chadwick & Co for nearly 40 years and with Martin on board, I will definitely be using their services again in the future.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and Professional

We are a registered charity and have used Chadwick & Company for many years now. The staff are always helpful and very professional. We can thoroughly recommend the service that they provide.

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
I have been with Chadwick and Co for the last 15 years and have always received great prompt service. When ever I have had queries relating to Tax the dialogue has always been good and helpful.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend chadwicks enough.

Couldn’t recommend chadwicks enough.
Amy Durham is always my first port of call she has been amazing. Nothing is ever to much and Amy has excellent customer service and anything we need is sent over straight away. Amy is a great asset to the team.
Also have regular dealings with Paula, Richard, Ellis and Lynne a very a professional and helfpul team.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service.

I have been a client with Martin Daglish at Chadwicks for some years now and in my experience their service is excellent. The process has always been clear and straightforward. E-mail messages are always answered promptly, often within a few minutes. Martin is at all times very courteous and helpful. The staff in reception are also very helpful and always cheerful. I can't recommend Chadwicks highly enough.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Having access to a consistent first…

Having access to a consistent first class Accountancy service is crucial. I have relied on the various back office departments within Chadwicks for over 6 years. They understand the importance of good customer service, which is always delivered in a friendly manner. Highly recommended.

December 20, 2022
Unprompted review

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