Superb company! Superb prices! Ordered soo much during their sale from Carbon Wheels to DHB socks and must say the service has been first class! Orders being delivered by EVRI in days, very e... See more
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I received a Garmin Cycle Edge 530 computer 6 months ago as a gift which then went faulty the screen not working. This was well within a warranty and replacement period. There has been a period of 3 w... See more
Customer service with lowest standards. I've been waiting ages now for an order that I paid extra for 48hr delivery on. No help from customer services so far apart from them saying they can't find m... See more
Brexit made them less competitive than before, on some items though they are still unbeatable. Keep an eye on the offers. Customer care extremely efficient.
Company details
Information provided by various external sources
Cerchiamo di offrire un esperienza di acquisto eccellente ai cislisti di tutto il mondo, offrendo i prezzi piú bassi su tutto ció di cui possiate avere bisogno per nutrire la vostra passione e offrendo un servizio chiaro e diretto.
Contact info
United Kingdom
- www.chainreactioncycles.com/it
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everything perfect!
December 7, 2020
Excellent seller
Excellent seller. Great products, very competitive prices and very fast shipment.
December 2, 2020
Paid for quick delivery.
Paid for quick delivery.. it has been now more than a week and the package is not even out for delivery!
November 27, 2020
I cannot find an email address that…
I cannot find an email address that works to get in touch.
November 24, 2020
To much time for the shipping!!!
November 23, 2020
Worst online purchase ever experienced
Worst online purchase ever experienced, even 15 years ago when buying online was not so common. Here are the reasons:
1. It took me 10 days to place the order becasue the website had issues with the payment method and the customer service responded that was a problem of mine. However, I tried with three different devices (mac, cell-phone and pc), with three different web browsers (safari, firefox and explorer), and with four different credit/debit cards (three from Italian banks and one from a US bank). After 10 days I was able to finalize the order.
2. they use Hermes carrier, which was not able to locate my shipment. They have two departments domestic for UK shipments, and International. With the tracking number provided by Chain Reaction Cycles I could not locate the parcel. The customer service of Hermes International (they responded on a live chat) told me that the tracking number was from Hermes World and not from Hermes International - please note that we were chatting on the website Hermesworld.com. So I tried with the domestic department but this department responded only with automatic systems (both on the phone and on chat), so I could not locate the parcel through them. I went back to Chain Reaction and the Live Chat helped me to locate the parcel. The live chat operator was very useful and helpful (very good service). However, still after 10 days from the order I don't have a certain delivery date and, of course, I have not received the product.
Final note, we are talking about an order of €799.
I really advice them to rely on a different carrier, even if the client need to contribute something for a more certain and quicker delivery, I think it will be open to this in exchange to a better service - at least myself.
Finally, I am not sure whether I will but again from this website, becasue it is always an headache.
November 23, 2020
order insert the 9th
order insert the 9th, confirmed on the 10th, sent to Hermes on the 11th (tracking service paied), no news from that moment, tracking service is not working and the customer service told me that there will need 5 days to understand where the products are, means I have to wait for the 26th to know where goods are (I should have received everything within the 17th).. not a good customer service and bad delivery service. I will return back the package if and when it will arrive
November 19, 2020
where is my parcel?
November 18, 2020
One of the best online shopping site…
One of the best online shopping site you can buy from
November 17, 2020
Impeccable customer service.
Impeccable customer service.
Had an issue with a pair of knee guards i bought and in less that a week had the substitute pair.
5 stars and will definitely buy again from CRC.
Daniele
November 10, 2020
Parcel disappeared
Parcel not yet received, I don't have a delivery date after 10 days of order confirmation for a product in stock!
November 9, 2020
Slow delivery
Slow delivery, and tracking almost non existent.
I haven’t received the items I purchased and you already send me an email to evaluate the service, well...
October 16, 2020
Perfect service, delivery. Recommended.
As usual, top service from CRC, delivered on time. All the goods were intact and brand new as advertised. Perfect.
October 14, 2020
Paid for expedited shipping which was…
Paid for expedited shipping which was very slow. Product had very little description so now have to return.
October 14, 2020
Good shopping site
Fast delivery...low prices products...good shopping site online
September 28, 2020
Unprompted review
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