Superb company! Superb prices! Ordered soo much during their sale from Carbon Wheels to DHB socks and must say the service has been first class! Orders being delivered by EVRI in days, very e... See more
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I received a Garmin Cycle Edge 530 computer 6 months ago as a gift which then went faulty the screen not working. This was well within a warranty and replacement period. There has been a period of 3 w... See more
Customer service with lowest standards. I've been waiting ages now for an order that I paid extra for 48hr delivery on. No help from customer services so far apart from them saying they can't find m... See more
Brexit made them less competitive than before, on some items though they are still unbeatable. Keep an eye on the offers. Customer care extremely efficient.
Company details
Information provided by various external sources
Cerchiamo di offrire un esperienza di acquisto eccellente ai cislisti di tutto il mondo, offrendo i prezzi piú bassi su tutto ció di cui possiate avere bisogno per nutrire la vostra passione e offrendo un servizio chiaro e diretto.
Contact info
United Kingdom
- www.chainreactioncycles.com/it
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Excellent company to buy from!
March 28, 2021
I've pending a warranty isssue since…
I've pending a warranty isssue since two weeks still no reply
March 25, 2021
Item not delivered
I still haven't received my order due to an error in the delivery address attributable to the shipping services. I am very dissatisfied with the handling of the complaint.
March 23, 2021
With Brexit buying form Great Britain has begun a nightmare.
I ordered beet it nitrate 3000 and my parcel is blocked at italian customs. I paid an overprice to have it in a short time but Chain Reaction Cycles never explained that with brexit there is no advantage to pay more for fast courier.
March 21, 2021
Payed for an express delivery not yet received
Payed for an express delivery but not yet received after 8 days for customs issues
March 21, 2021
Really disappointed!!!
Really disappointed,
Order done on 5th march and ship 8, but hasn't arrived yet.
Since 11 march result stuck at Amsterdams and can't have other info or news to track it from the fedex site....
No comment, hope in a better management of the order and shipping track / deliver fast...
my regards
Robi
March 15, 2021
LONG WAITING FOR PARTS
I made my order 2 weeks ago, sports requires a faster response.
I follow the tracking and is says that was shipped 24th February, yesterday it was in Amsterdam. I need my parts for this weekend and I guess even I made the order with time I won't get them.
It is a pity because I bought from ChainReaction a lot and now I am disappointed.
March 4, 2021
Awful service
Awful service. The bike isn't getting delivered, they told me it takes maximum 10 working days. After 12 working days the bike still isnt here and they have no idea where it is. They will contact the courier and will let me know within 7 working days. This is utterly ridiculous. They do not offer refunds until the bike turns up but they don't know what they bike is so they are happily keeping my money and not caring. After long chat conversations I asked to be contacted by a Manager which they said it isn't an option. Do not order from this company.
March 3, 2021
My package didn’t arrive
March 3, 2021
The item has still to be received!
The item has still to be received!! It is apparently stacked in Amsterdam
March 1, 2021
Expected delivery in 6 working days
Expected delivery in 6 working days. You guys must be working two days a week because the parcel is still in the Netherlands after 7 working days. Might be another 7 working days before it gets delivered to Italy.
February 9, 2021
Reply from ChainReactionCycles.com
Gentile Cliente,
La ringraziamo per il tempo dedicato ad inviarci il Suo feedback.
Ci dispiace che ci sia un tale ritardo nel Suo ordine, ma una volta che gli ordini vengono affidati al corriere, non abbiamo più il controllo su di essi e possono accadere imprevisti che ne rallentano il viaggio. Purtroppo nella corrente situazione internazionale dovuta alla pandemia e con gli aggiustamenti post Brexit, qualche ritardo può capitare.
Dal momento che ancora non lo ha fatto, La invitiamo gentilmente a contattare il nostro Servizio Clienti italiano per email (scrivendoci a levendite@chainreactioncycles.com), per darci modo di risolvere questo problema.
Non esiti a ricontattarci nel caso avesse necessità di ulteriori chiarimenti.
CRCFerdinando
My son has recently ordered an bitus…
My son has recently ordered an bitus Ebike from you , and we are talking thousands , took payment in full up front , delivery wasn’t as smooth as it was ment to be , ment to recieve a phone call half hour before it arriving , that didn’t happen , luckily my daughter was here to take delivery !
We have just started to unwrap it and it’s quite badly scratched in a few places ,nowsomemightsay well it’s a mountain bike but that’s not the point , it was £4500, you wouldnt except a scratch on a car like that .
Now we are trying to ring them and no one will give us a phone contact detail , just a reply of yes ok there is a little scuffing so you can have a £50 gift card , appalling no regard for how people work hard for their money and save to buy special things only to be treated with such disregard . Very sad but they’ve got his money now so 🤷♀️🤷♀️
January 28, 2021
Unprompted review
Reply from ChainReactionCycles.com
Hi Julia,
I am very sorry for the disappointment and inconvenience caused.
I have passed details of your case onto our specialist warehouse and logistics team for review, please be assured this is not something we are often faced with.
Just to let you know we do not have an inbound phone line, we are available via live chat and email, however we are able to contact you via outbound telephone call if requested,
I can see one of our specialist agents got in contact via phone call last night and this case is now resolved, I am glad we were able to resolve this positively for you.
If you need any further assistance please do not hesitate to contact us via live chat or respond to our latest email.
Thanks, CRC
Fast delivery and very competitive…
Fast delivery and very competitive price. All good 👍
January 14, 2021
Highly recommended!
Quality products and delivery in a short time despite the holidays all with updated package tracking .. Highly recommended!
January 2, 2021
All goods in perfect state and delivery…
All goods in perfect state and delivery very fast. I only noticed a small mistake on delivery online receipt and I thought it could be a problem to Identify my address but it didn’t! Thanks
January 2, 2021
eight days are gone and i still have…
eight days are gone and i still have not received any package
December 22, 2020
ordered 01/12/2020 today 16/12/2020 I…
ordered 01/12/2020 today 16/12/2020 I understand that the package has not yet left ..
December 16, 2020
Top bike parts shop
Top bike parts shop! Ordered a lot of components, always arrived everything!!!
December 11, 2020
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