I had an unusual request: sprockets and chains for a Scouting project. These folks were brilliant, not only finding the right product but also supporting the Scouts (which is a charity). Lovely human... See more
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Review summary
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Reviews shaping this summary
Ordered Monday morning, arrived Tuesday morning. Could only be improved if they'd hand delivered and fitted them for me! Good range of products but searching through thousands of sprockets for a non s... See more
The online purchase was intuitive and easy. Shipping time was also fast, considering that this came from the UK and was delivered to the Philippines. The price is also fair. Will definitely purchase m... See more
First class service, quick, efficient. Had a chat with Matthew Rice who helped me select the right rear sprocket for my Bonny and then helped me through payment process as I was struggling. Highly rec... See more
Company replied
Company details
- Motorcycle Shop
- Motorcycle Dealer
- Motorcycle Equipment and Accessories Store
- Motorcycle Parts Store
- Motorcycle Repair Shop
Written by the company
Chains and Sprockets, founded in 2011, is a leading online retailer of motorcycle parts and maintenance essentials. We supply riders across the UK with premium chains, sprockets, filters, brake pads, clutch kits, and tools from trusted brands including RK, DID, JT, Renthal, Hiflofiltro, and EBC. Whether you’re a weekend rider, workshop professional, or motorsport enthusiast, we provide reliable products and expert support to keep your bike performing at its best. As the retail arm of Urban Moto Distribution, we also offer trade accounts and B2B solutions for garages and service centres nationwide. Visit our website or contact our team for fast delivery and expert advice.
Contact info
Monarch House, Long Leys Road, LN1 1DT, Lincoln, United Kingdom
- 01522589461
- general@urbanmoto.co.uk
- www.chainsandsprockets.co.uk
4.8
Excellent
889 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super service
Super service ! But : why did you guys leave the EU ? A parcel worth less than 30€ became 85€. Insane 😱
February 28, 2024
Great service - recommended.
February 23, 2024
D.I.D. Chain splitter and riveter
Bought chain riveter and splitter DID for great price. I lost my original somewhere in the depths of moving around and this particular type I purchased used to be a whole lot dearer. Great price, delivery exceptional.
Recommend
February 1, 2024
Perfect and delivered the next day
February 2, 2024
Very well done
January 26, 2024
Sent out wrong sprocket
Sent out wrong sprocket, when I contacted them they admitted they no long sold other style but hadn’t got round to removing it so sent the one they did sell.
Wouldn’t of been able to return and get a new one in time for planned weekend so had to make do with replacement.
January 29, 2024
Reply from Chains and Sprockets
Hi Mr Taylor,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with your recent order.
After reviewing your case, it appears there was a misunderstanding regarding the product you ordered and what was received. Regarding your concerns about the design difference between the sprocket you received and the original star pattern, we want to clarify that the design of certain aftermarket parts may differ from OEM (original equipment manufacturer) parts. We understand that this may not have been explicitly communicated, and for that, we apologise.
Our team is committed to providing the best possible service to our customers, and we appreciate your patience and understanding in this matter. We have taken steps to update our product listings and ensure better communication moving forward. If there's anything further we can assist you with or if you have any additional questions, please don't hesitate to reach out to us directly.
Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.
Best regards,
Chains & Sprockets
I ordered incorrectly the first time…
I ordered incorrectly the first time and found the seller to be prompt in responding to my cancellation request and then sending the correct item
January 18, 2024
Great prices, not so great availability.
What made my experience great is how affordable most items are. Only significant downside is the lack of availability with the chains.
January 17, 2024
Delivered promptly
Delivered promptly, along with lowest price found, and straight forward, quick and easy ordering, means there's nothing not to like. I rate my service experience as professional as it gets.
January 13, 2024
A good source for dificult parts.
The parts I obtained were dificult to source. Suzuki no longer supply the sprocket I wanted for a 1977 Suzuki GT500. The service was very prompt and the price was very reasonable.
January 11, 2024
Quick delivery and decent price.
January 10, 2024
sprocket's galore
they had a very good selection of sprockets that i needed and very good delivery
January 9, 2024
Reply from Chains and Sprockets
Hi Zayan,
We appreciate your feedback and sincerely apologise for any inconvenience caused by the delayed delivery.
Upon investigation, we found that the order, placed on 31/12/2023, was promptly dispatched on 02/01/2024 via Royal Mail Packet service, this service usually takes from 1-3 days. However, due to the high demand during the busy Holiday season, the delivery was regrettably delayed by the delivery provider.
We genuinely apologise for any inconvenience caused and appreciate your understanding during this exceptional period. If there's anything we can do to make it right, please don't hesitate to reach out. We value your business and are committed to ensuring a positive experience with our services.
Best Regards,
Team UrbanMoto
Good strong riveter
Good strong riveter . Did my 630 chain ok. But I will give you a tip,apply a good lubricant to the threads before you use it. Makes a big difference.
December 30, 2023
Sprocket to me
My Chain and sprocket set arrived quickly. Great price as well.
Many thanks
December 27, 2023
Paid for next day delivery
Paid for next day delivery, granted after the cut off. Ordered around 1pm on the Thursday, didn’t arrive until the Sunday
December 13, 2023
Reply from Chains and Sprockets
We appreciate your feedback and sincerely apologise for any inconvenience caused by the delayed delivery.
Upon investigation, we found that the order, placed on 13/12/2023 at 14:01 pm, was promptly dispatched on 14/12/2023. However, due to the high demand during the busy Holiday season, the delivery was regrettably delayed by the delivery provider.
We genuinely apologise for any inconvenience caused and appreciate your understanding during this exceptional period. If there's anything we can do to make it right, please don't hesitate to reach out. We value your business and are committed to ensuring a positive experience with our services.
Best Regards,
Team UrbanMoto
Very efficient service
Very efficient service, it got home in less than two days since ordering. Recommended
December 13, 2023
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