I was going to order a sur ron from urban moto but to see about communication etc i ordered a shirt first to see how it went (Glad i did ) Shirt never arrived no reply to several emails no answer... See more
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See what reviewers are saying
I’ve purchased multiple Sur Ron’s now with Urban Moto. Each time communication, delivery everything has been spot on. It’s a pain free ordering process and I wouldn’t want to use anyone el... See more
Company replied
I was looked after by a really helpful salesman call Kerry , he was well knowledgeable on his trade , he couldn’t be more helpful and made the whole experience great, thanks Kerry and Urban Moto Lt... See more
Company replied
Hey, placed my order on the 20th April received it yesterday. Terry went above and beyond to satisfy me and answered all my questions perfectly and was very Patient and helpful with me. Loving my road... See more
Company details
- Motorcycle Dealer
- Motorcycle Equipment and Accessories Store
- Motorcycle Parts Store
- Motorcycle Repair Shop
- Motorcycle Shop
Written by the company
Urban Moto Distribution is a leading UK distributor and retailer of electric bikes, motorcycles, parts and accessories. Founded in 2011, we are a trusted name in the two-wheel industry, offering innovative products and full brand support through a nationwide dealer network. We work with top electric brands including RFN by Apollo Motors and supply premium accessories from Urban Pro, DID, MAXXIS, FOX, MAGURA and more. Our mission is to help riders embrace the electric revolution with high-performance, low-emission alternatives, while also distributing Rieju’s Hard Enduro range for those seeking race-proven off-road machines. With dedicated B2B support and technical expertise, Urban Moto Distribution is shaping the future of motorcycling.
Contact info
Urban Moto Ltd, Monarch House, Albion Works, Long Leys Road, LN1 1DT, Lincoln, United Kingdom
- 01522589461
- general@urbanmoto.co.uk
- www.urbanmoto.co.uk
3.7
Average
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
Had everything I needed in stock
Had everything I needed in stock, and will defo look at what bikes they have, next time I’m buying.
June 2, 2026
Unprompted review
Reply from Urban Moto Distribution
Hi Tom,
Thank you for leaving this 5-star review, and we hope to be able to serve you again soon.
Many thanks,
Team Urban Moto Distribution
Sounded good on the phone then made an…
Sounded good on the phone then made an order and thats when all the lying began and the start of the incompetence 👎🏻 shocking customer service, now had to open a dispute to try get my cash back
August 6, 2025
Unprompted review
I was going to order a sur ron from…
I was going to order a sur ron from urban moto but to see about communication etc i ordered a shirt first to see how it went
(Glad i did )
Shirt never arrived no reply to several emails no answer to phone calls luckily paypay stepped in and refunded me
My advice is stay away
October 7, 2024
Unprompted review
Wrong chain length
I ordered a chain for my bike and filled in the boxes with make, model and year and paid for it. It arrived quickly but was 10 links too short. When I got in touch with them they said I ordered the shorter chain despite filling in the boxes correctly for my bike and refused to pay return postage
May 24, 2024
Unprompted review
Kerry a spot on bloke sorted me out…
Kerry a spot on bloke sorted me out with a frey ex pro answered all my questions regarding the bike
March 19, 2024
Unprompted review
Very knowledgeable staff
I bought a electric motorbike off a different dealer Local to me.
And They were most unhelpful once thay sold me the bike , to be honest I don't think They had enough knowledge about the bike Because it is a new product.
So on the off chance. I contacted this company to ask some advice. And it turns out this was just the place I needed the phone I spoke to a gentleman called.
kerry brewer
Aka Mister miyagi
He is a fountain of knowledge. With excellent customer services.
Can't thank you enough brilliant and staff brilliant company one happy customer
December 30, 2023
Unprompted review
Highly recommend this company
Highly recommend this company for Sur-Ron parts very helpful, fast & friendly service.
January 4, 2024
Unprompted review
Excellent service from urban Moto
Excellent service from urban Moto, brand new product. And help with travel by meeting me half way. Saved me a long drive.
April 21, 2023
Unprompted review
What a brilliant company
What a brilliant company - especially Kerry, who was so helpful and patient when choosing the right bikes for my boys.
Customer service at its finest, couldn't recommend it highly enough.
December 9, 2022
Unprompted review
Excellent service is standard!
Kerry, James and the lads really do support your needs!! Communication and service was, and is, great as I continue to use these guys.
Thanks again. See you soon.
July 4, 2022
Unprompted review
If you want anything these guys sell…
If you want anything these guys sell then buy from them second to none communication from start to finish Kerry was unbelievably helpful with my million and 1 questions ! Even down to delivery kept up to date ! Look no further than these guys
June 17, 2022
Unprompted review
Excellent service
Excellent service. I was having trouble finding a part else where and I came across Urbanmotoparts and it had just what I needed for my bike. Great customer service and fast delivery too. Quality parts. 100% recommended
April 25, 2022
Unprompted review
My review for urbanmotos
Hey, placed my order on the 20th April received it yesterday. Terry went above and beyond to satisfy me and answered all my questions perfectly and was very Patient and helpful with me. Loving my road legal Sur-Ron Thank you very much Terry :D (oh yeah my friend is gonna buy one when he has enough saved haha)
April 22, 2022
Unprompted review
Got my bike a couple of days ago
Got my bike a couple of days ago. Couldn’t ask for better service 👍
February 8, 2022
Unprompted review
Reply from Urban Moto Distribution
Thank you so much for taking the time to write the review. We're glad you're excited with the bike and appreciate the service. We really hope you continue to enjoy the bike and that we can help again in the future too.
Excellent service from start to finish
Excellent service from start to finish,
Will definitely be ordering another one from you in the New Year and the gentleman was very professional and polite when he met us and helped to put the bike in the car. 5 star ⭐️ from me
December 2, 2021
Unprompted review
Reply from Urban Moto Distribution
Thank you so much Peter for the glowing review. I'm so glad that we were able to help source the bike for you.
I know what it's likely to mean to you, so it made it even more rewarding and worth the efforts. At least we know how to get it into the car now!!
Hope your lad gets many hours of fun from the bike and please feel free to reach out again when you're ready for 'Dads Bike'. Hope to hear from you soon and Merry Christmas to all.
Excellent service
Excellent service. So happy with the bike I bought. Would definitely use this company again. The sales man Kerry Brewer was so helpful and could answer all my questions and the delivery team they have are excellent too. Highly recommend these guys.Thanks Rob
November 28, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks Rob, I'm sure I speak on behalf of all involved, it has been a pleasure to help you get sorted with the bike. I must stress, it's probably been the most fun I've had selling a bike in a long time. Your sense of humour is infectious and it was actually as exciting for us to hear how excited you were about receiving your bike. We're glad we were able to share the experience along the way and know you've got a cracking bike at the end of it. I always pass on your thanks to Andy and his team at Move Motorcycles too, and he was also very grateful for the recognition. Keep enjoying!
Amazing from start to finish!
Kerry was absolutely amazing. I couldn’t have asked for better service.
Delivery was within days and came so much quicker than I could have ever expected.
Andy the Delivery guy was amazing too. I was constantly updated by the team.
Excellent customer service, thank you!
November 18, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks for the kind review Natalie, much appreciated.
I'm just glad we were able to help make this Christmas a little special too.
We're pleased the delivery went nice and smooth too. Hardest thing now, will be stopping your friend riding it while they stash it away until the big day.
I think this will earn you some gold stars with your lad.
Have a lovely Christmas and we'll think of you both on Christmas Day.
Thanks
Kerry
Repeat Customer Now!
I’ve purchased multiple Sur Ron’s now with Urban Moto.
Each time communication, delivery everything has been spot on.
It’s a pain free ordering process and I wouldn’t want to use anyone else for my business.
Kerry in particular has been a pleasure to deal with.
CJ - Click Competitions
November 16, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks for the great review guys.
We must say that we have things streamlined nicely now to repeat the process whenever you need another bike.
It's fab that the bikes do so well in your competitions too. Hopefully we can continue to help with future competitions and make things as painless as possible!
I was looked after by a really helpful…
I was looked after by a really helpful salesman call Kerry , he was well knowledgeable on his trade , he couldn’t be more helpful and made the whole experience great, thanks Kerry and Urban Moto Ltd for your professional service , Boxbike Valkyrie on route 👌,
Kindest Regards,
Mr Browne,
Liverpool 👍
November 9, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks for the great review Neil.
It's always exciting for us to go through the purchase process with customers, and share in some of the excitement about the product. It helps with such great products, knowing that you're likely to be even more impressed when you get to own your own.
Our aim is to make buying these products as enjoyable as possible and your great feedback as customers is reward in itself.
Thanks again and we expect plenty of pictures with big smiles in the future.
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