I was going to order a sur ron from urban moto but to see about communication etc i ordered a shirt first to see how it went (Glad i did ) Shirt never arrived no reply to several emails no answer... See more
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I’ve purchased multiple Sur Ron’s now with Urban Moto. Each time communication, delivery everything has been spot on. It’s a pain free ordering process and I wouldn’t want to use anyone el... See more
Company replied
I was looked after by a really helpful salesman call Kerry , he was well knowledgeable on his trade , he couldn’t be more helpful and made the whole experience great, thanks Kerry and Urban Moto Lt... See more
Company replied
Hey, placed my order on the 20th April received it yesterday. Terry went above and beyond to satisfy me and answered all my questions perfectly and was very Patient and helpful with me. Loving my road... See more
Company details
- Motorcycle Dealer
- Motorcycle Equipment and Accessories Store
- Motorcycle Parts Store
- Motorcycle Repair Shop
- Motorcycle Shop
Written by the company
Urban Moto Distribution is a leading UK distributor and retailer of electric bikes, motorcycles, parts and accessories. Founded in 2011, we are a trusted name in the two-wheel industry, offering innovative products and full brand support through a nationwide dealer network. We work with top electric brands including RFN by Apollo Motors and supply premium accessories from Urban Pro, DID, MAXXIS, FOX, MAGURA and more. Our mission is to help riders embrace the electric revolution with high-performance, low-emission alternatives, while also distributing Rieju’s Hard Enduro range for those seeking race-proven off-road machines. With dedicated B2B support and technical expertise, Urban Moto Distribution is shaping the future of motorcycling.
Contact info
Urban Moto Ltd, Monarch House, Albion Works, Long Leys Road, LN1 1DT, Lincoln, United Kingdom
- 01522589461
- general@urbanmoto.co.uk
- www.urbanmoto.co.uk
3.7
Average
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Professional and fast service
Brilliant service from start to finish, Kerry and the team managed to get us two Sur Rons in the exact colours and models we wanted within weeks of us first getting in touch. (You will struggle to find them anywhere else).
Very professional service, we were kept up to date with each stage of the process right to to the delivery which was also fast and done properly by a motorcycle courier.
We have been out of them today for the first time and can say it’s money well spent.
Thank you Urban Moto 😃
October 21, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks Luke (and Ethan), it was great that we could help get you your bikes sorted. We can pass on your thanks to the bike courier too. They really do go the extra mile to deliver the bikes in a timely and professional manner, so we're glad when we get positive feedback for them. We're so pleased that you guys are enjoying the bikes. It's comments like these that make our efforts worthwhile. Thanks for taking the time to send in your review.
5 stars is simply not enough!
I have been looking for a Sur Ron for ages and they are like hens teeth to find!
Contacted Urban Moto and received a reply virtually strait away.
Kerry has been exceptionally helpful in every way and I’m now eagerly waiting for my bike to be delivered towards the end of the month. Can not recommend highly enough! Absolutely first class!
October 16, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks for the great review Pete. It was an absolute pleasure to help out. It's always great to share in the process of buying one of the bikes as we enjoy the excitement that comes across as the delivery date approaches. I hope you're now enjoying the bike and recommending all those friends to come see me soon. It's always fantastic when customers take the time to let us know how much they appreciate the efforts, so thank you very much. Keep riding!
Great service and delivery!
Urban Moto stood out for me because they fully built the electric bike i ordered, and delivered it ready to ride. This is great because you get a bike that has been checked, and don't have build hassle at the customer end. Kerry kept me informed regarding my order status, and when it came to delivery, they utilised a proper motorcycle delivery service, which is worth every penny, and is not expensive overall. I can't fault Urban moto, and would recommend them.
October 13, 2021
Unprompted review
Reply from Urban Moto Distribution
Thank you so much for the great review. We also thank you for the fantastic bike review you posted for the EX Pro on Youtube too. So glad that you are pleased with the bike and having so much fun. We aim to make the delivery of your bike every bit as special as it should be, for such an investment. Keep riding, keep enjoying and keep telling others about your great Frey bike! Thanks again. glad we could help ignite your passion for riding again
Thanks for supplying a Sur Ron and…
Thanks for supplying a Sur Ron and keeping me informed of progress / billing and a great courier. Having a great time riding it👍😎
July 30, 2021
Unprompted review
Reply from Urban Moto Distribution
Thanks for the great review Marcus. we hope you are still enjoying your bike. We're happy that you were impressed with the courier service too. Their 'white glove service' is something that we're confident really compliments the service. It's always great to hear from customers and to get feedback for our efforts, as a team
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