Chalkys Reviews 

1,598
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, communication, and updates, often describing it as five-star. Many highlight the speedy delivery, with items frequently arriving on or even before the release date, well-packaged and in pristine condition. People frequently find prices to be competitive and offer great value, often being the best available. However, some customers also noted issues with packaging, leading to items arriving damaged or in battered condition. Others experienced significant delays in receiving orders, with some items not arriving as expected, or received incorrect products that did not function properly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery... See more

Product

Consumers find product to be positive, often praising the wide variety of albums, CDs, and vinyls available,... See more

Price

Customers consistently express satisfaction with the pricing, often finding items at a lower cost compared to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the overall excellent and efficient... See more

Order

Customers consistently note positive experiences with order, praising the easy online purchase process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more

Company replied

Rated 5 out of 5 stars

Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more

Company replied

Rated 5 out of 5 stars

Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more

Company replied

Rated 5 out of 5 stars

My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more

Company replied


Company details

  1. Music Store
  2. DVD Store
  3. Hobby Store
  4. Record Store

Written by the company

We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,598)

610 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for your wonderful customer…

Thank you for your wonderful customer service and delivery time for my purchase from you, I'm Really happy with my blu ray disc ,I will most certainly buy from you again soon Many Thanks once again RodX 😁😘

May 26, 2026
Chalkys logo

Reply from Chalkys

Hi Rodney,
Thank you for your wonderful review! We are thrilled to hear that you are pleased with our customer service, prompt delivery, and, especially, your new Blu-ray. We truly appreciate your kind remarks and look forward to serving you again soon!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great service

Great service

May 26, 2026
Chalkys logo

Reply from Chalkys

Hi Nigel,
Thank you so much for taking the time to leave such a kind review! We're really happy to hear you had a great experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great store and website fantastic…

Great store and website fantastic selection, brilliant prices and fast reliable delivery with excellent communication

April 8, 2026
Chalkys logo

Reply from Chalkys

Hi Jason,
Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had such a positive experience with our store and website. We truly appreciate your kind words and look forward to serving you again in the future.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

SERVICE

Once again excellent service

May 20, 2026
Unprompted review
Chalkys logo

Reply from Chalkys

Hi Paul,
Thank you so much for your positive feedback! We are pleased to hear you had an excellent experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with Chalkys. Everyone was courteous, friendly, and attentive, ensuring a smooth order and delivery process! Thank you so much for everyone's dedication!

April 30, 2026
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Reply from Chalkys

Hi Eric,
Thank you for your kind words! We are happy to hear you had a great experience. Our team aims to provide excellent service, and it’s good to know their kindness and attention helped make your order and delivery smooth. We really appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Reliable

I’ve used Chalkys a few times now and have had no issues so far. The product always arrives well packaged and quickly, which is good as I tend to buy my daughters vinyl for birthdays and Christmas. I couldn’t comment on their returns service as thankfully I’ve not needed it as of yet.

February 23, 2026
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Reply from Chalkys

Hi Nicola,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you've had consistently good experiences with Chalkys, especially regarding our packaging and delivery speed. We appreciate your feedback and hope to continue providing you with excellent service in the future.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 1 out of 5 stars

The movies that were ordered do not…

The movies that were ordered do not play. I buy these movies for my son that has autism and it is frustrating to him when they don't work. I won't be ordering from your site again.

May 1, 2026
Chalkys logo

Reply from Chalkys

Hi Donna,
We are very sorry to hear that the movies you ordered are not playing and that this has caused frustration for your son. We understand how important it is for the movies to work as expected.
The movies you purchased are listed as Region 2 DVDs. Region 2 DVDs are encoded for playback in Europe, Japan, South Africa, and the Middle East, and they require a multi-region or compatible DVD player to play in other regions. This information is typically included in the product description on our site to ensure customers are aware of the region coding,
We want to resolve this issue for you as quickly as possible. We have contacted you directly with regards to this.
Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Excellent service Fast Reliable highly…

Excellent service Fast Reliable highly recommend I have used them many times before. My items arrive in perfect condition, and I live in Canada.

November 27, 2025
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Reply from Chalkys

Hi Paul,
Thank you very much for your ongoing support and positive feedback! We are delighted to hear that our service is reliable for our customers in Canada. We truly appreciate your kind words and your loyalty as a repeat customer. Your recommendation means a lot to us!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

ArtKVI

Fast & Perfect

April 29, 2026
Chalkys logo

Reply from Chalkys

Hi Victor,
We are so happy to hear you had a perfect experience! Thanks for taking the time to leave a review.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great price

Great price, delivery and communication.

April 29, 2026
Chalkys logo

Reply from Chalkys

Hi Esther,
Thank you for your positive feedback! We are glad everything went smoothly with your order.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars
Chalkys logo

Reply from Chalkys

Hi Irene,
We are so happy to hear you are enjoying our vinyl and appreciate our prices! Thanks for taking the time to leave a review.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

good

it was
excellent

April 29, 2026
Chalkys logo

Reply from Chalkys

Hi Sean,
Thank you so much for your positive feedback! We are pleased to hear you had an excellent experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Fast

Fast, efficient & as described.

April 8, 2026
Chalkys logo

Reply from Chalkys

Hi Michael,
Thank you for your review! We are glad to hear that your purchase was fast, efficient, and exactly as described. We appreciate your business!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Efficient and professional

Efficient and professional. No hassles, great price. Perfect buying experience.

April 28, 2026
Chalkys logo

Reply from Chalkys

Hi Greg,
Thank you so much for your positive review! We are thrilled to hear that you had a perfect buying experience with us. We appreciate your feedback and hope to serve you again in the future!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Rare CD fair price

April 27, 2026
Chalkys logo

Reply from Chalkys

Hi Shaun,
We are pleased to hear that you discovered a rare CD at a great price! Thank you very much for your positive feedback; we appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Good products, good stuff.

They were very helpful and nice. Prices are fair.

April 27, 2026
Chalkys logo

Reply from Chalkys

Hello,
Thank you for your kind words! We are so happy to hear that you found our team helpful and nice, and that you're satisfied with our prices. We really appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Very Reliable Firm.

Prompt delivery , excellent packaging and free delivery

April 27, 2026
Chalkys logo

Reply from Chalkys

Hi Karl,
Thank you for your kind words! We are pleased to know you were happy with our prompt delivery, excellent packaging, and free delivery service. We appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Quick, Excellent condition

Quick, at cost, no complications, arrived in good condition

April 27, 2026
Chalkys logo

Reply from Chalkys

Hi Barry,
We are so glad to hear that you had a smooth and affordable experience with us, and that your order arrived in great condition! Thank you for the positive feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Another great purchase

Another great purchase. Quick delivery

April 27, 2026
Chalkys logo

Reply from Chalkys

Hi Sharon,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with our quick delivery. We really appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 4 out of 5 stars

Great value

Great value! Only small gripe was that the CD case had a crack in (presumably damage sustained during delivery) but I’m not too fussed and it’s one of the best albums I’ve ever had the pleasure of owning (Raye, This Music May Contain Hope)

March 25, 2026
Chalkys logo

Reply from Chalkys

Hi Frankie,
Thank you for taking the time to leave a review of your recent purchase. We are thrilled to hear that you're enjoying the album "This Music May Contain Hope" by Raye!
We are sorry to hear about the cracked CD case and any damage sustained during delivery. We have reached out to you directly to address this issue and ensure your satisfaction.
Thank you again for your feedback, and we look forward to serving you in the future.
Kind regards
Rachael
Assistant Customer Service Manager

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