Champion Windows & Home Exteriors Reviews 3,947

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the service, product quality, and customer service. Several people reported issues with communication and delays, particularly concerning manufacturing, shipment, and installation. Consumers frequently mentioned problems with product quality, including windows that were the wrong size, broken, or bowed, and doors that were incorrectly measured or installed. The overall quality of the products was often described as below expectations, with some even stating that their homes were less efficient after installation. Some people were dissatisfied with the staff, citing issues with installers who were not well-trained, damaged property, or installed items incorrectly. There were also reports of concerns regarding the information provided by sales representatives about product features or services. However, a few other people also felt that some sales representatives and team members were helpful and professional, providing good initial experiences.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many customers expressing dissatisfaction with... See more

Product

Customers consistently note negative experiences with product quality and accuracy. Many reviewers report... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise specific individuals like Mark... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with unreturned... See more

Quality

Customers consistently express strong dissatisfaction with the quality of products and installation.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn... See more

Company replied

Rated 3 out of 5 stars

Corporate info about local Champion didn't synch, was told I could drop off my screen door to be fixed. No one was there door was locked, it was 3:30 and it was supposed to be open to 5. Update: corp... See more

Rated 4 out of 5 stars

Our sales rep Andrew Wagenmaker was extremely helpful and professional answered all our questions was really impressed with the young man. Thank you.

Rated 2 out of 5 stars

Ordered two windows. A bay in the front and a garden in the rear. Were told that these were the highest priced in their line up. Measured and after several weeks they came to install these. Th... See more


Company details

  1. Window Supplier
  2. Door Supplier
  3. Siding Contractor
  4. Sunroom Contractor
  5. Window Installation Service

Written by the company

With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers. Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties. Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers. We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.

Buy 2 Windows, Get 2 FREE*

Written by the company

30% OFF* Sunrooms, Entry Doors, & Vinyl Siding
Act now and save - Champion's Buy 2 Windows, Get 2 Free* sale is for a limited time. Some restrictions apply. See our website for details.

We Design, Build, Install and Guarantee It.™

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.
We will help you select the right solution for your home. Our products are proudly made right here in the USA, designed as systems to have an outstanding fit, finish, and performance. Our polite, professional installation teams respect your home and will clean up completely before leaving your installation. Lastly, you’ll get a complete guarantee on all products and their installation. What Does Our Guarantee Mean? Every Champion product is backed by our unparalleled customer service and best-in-class Limited Lifetime Warranty†. This comprehensive warranty covers every aspect of installation, parts, labor, and materials. If it breaks, we will replace it. Even if your child throws a baseball through your window, it’s covered. This means you can spend more time enjoying your home instead of worrying about it. Champion has you covered.

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Patrick was very professional and…

Patrick was very professional and pleasant. He explained all the process of the sunroom project very thoroughly. My kids enjoyed seeing the experiment of the infrared rays and the heat temperature gadgets. He was transparent with the company process.
Thanks!

October 19, 2024
Unprompted review
Rated 1 out of 5 stars

Probably thee most inept company I've…

Probably thee most inept company I've ever worked with. My recommendation: Don't do business with them

October 14, 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

Apologies for any inconvenience caused during your experience with Champion Windows. Your feedback has been noted.

Rated 5 out of 5 stars

Michael Moen was professional

Michael Moen was professional, knowledgeable and friendly throughout the estimate process. He took the time to explain all the options clearly and provided a thorough and competitive estimate. He answered all our questions and we felt comfortable moving forward. Highly recommend!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Consultation

We had a consultation with Chauncy. He was very professional and informative. We did decide to order the windows and are looking forward to having them.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Courtney Golder was wonderful/ she is a…

Courtney Golder was wonderful/ she is a good listener and truly took all things into consideration. Her design for our carport is beautiful! Her professionalism and knowledge of the company product helps me appreciate the space we’ll be getting even more than what meets the eye. We are most thankful for having her be our first contact with Champion.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Installation on the Potomac

I was very pleased with the entire process and experience I had with Champion Windows. The first meeting with the sales representative Mike Wolf , I was told what the process would be , and the time it would take . Everything went as planned, no surprises. Mary Woodson, Install Manager kept me informed and was always very pleasant and courteous. Mike the installer did a fantastic job on removing the old windows, installing the new windows and wrapping the outside trim with white aluminum. He was efficient, arrived on time and when he was finished, he demonstrated the proper way to get the screens in and out and open the windows inside for cleaning. I was very pleased with all the employees who came to my house , very good company with knowledgeable employees. Great experience and I highly recommend this company,

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience with the…

We had a great experience with the Champion sales associate. They provided a very well thought out presentation that demonstrated the superiority of Champion windows. The company did a great job in fabricating and installing our windows.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Company and Product

Sales Rep Jake was very knowledgeable and helpful. His personality was very pleasant and vibrant. You could tell he truly cared about the quality and product he was selling. His demonstration showed me how great their product is and that is why I chose to go with them. He made everything very easy to understand. The process went very smooth for financing. Thank you, Jake. Will update once all windows are installed on my screen porch. My windows and door were the original in my house since 1923.
Isaiah had his work cut out for him he was so thorough, meticulous, knowledgeable and very experienced. Isaiah was very consistent and detailed oriented. Isiah was so personable, truly cared about his work. Isaiah is truly a great asset to champion. He noticed one glass sash was flawed and made sure the company knew right away; Mike ordered items and made sure I was kept up to date on arrival of products and scheduling installation. I am still waiting for that replacement, but Tammy has been keeping me updated on arrival as well.
My windows are beautiful!
They were truly professionally installed. This company and its employees take great pride and knowledge in their work.
I also had Isaiah, and his co-worker Adam install a new front door. They did an incredible job, detailed, thorough, absolutely beautiful work! My porch is so nice, insulated, beautiful and cozy!
Thank you, Jack, Mike, Isaiah, Adam, Tammy and all those that are and have been working with me from Champion. OUTSTANDING COMPANY AND VERY RELIABLE, CARING, EXPERIENCED, TRUSTWORTHY, GENUINE, TRULY EXCEPITIONAL COMPANY AND PRODUCT!
I am very grateful and thankful for Champion!

October 7, 2024
Unprompted review

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