Chancellors - Ascot Reviews 363

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I had a great experience with Chancellor’s from start to finish. Callum and his manager provided excellent service, kept communication clear and professional throughout, and really took the time to listen and understand my needs for me and my family. They were helpful, understanding, and made the whole process smooth and stress-free by updating me regularly and they worked very well as a team by having good communication with eachother too, so i never had to explain anything twice. I would highly recommend Chancellor’s to anyone looking for reliable and attentive service.

I pay Chancellors Ascot office to manage 2 properties in the Ascot area. My experience is that they are good at finding tenants, but their property management service is absolutely hopeless and useless.
The property management staff do not answer calls, do not respond to emails and do not do what they say they will do.
I have used Chancellors to manage my properties for 15 years but will be terminating my agreement with them as soon as I can.

DANIELLE FROM CHANCELLORS WAS DELIGHTFULLY PLEASANT, KNOWLEDGEABLE AND A WARM PROFESSIONALLY.
SHE GUIDED MY WIFE AND I VERY COMFORTABLEY TO THROUGH THE TENANCY AGREEMENT AND EXPLAINED EVERYTHING WE WANTED TO KNOW.
WE WOULD HIGHLY RECOMMEND THEIR STAFF AND SERVICE.

THANK YOU SO MUCH ,

MR AND MRS SARNA

I and my family have had a few viewings with Callum Worby who has been helping us find the perfect home for us.
We are so impressed with callum’s customer service, support and help and advise in putting offers forward , viewings , and making us feel comfortable and at ease when it can be such a daunting and stressful process.
Thankyou callum from chancellors at Ascot

Working with Lauren and her team has been a great experience — efficient, supportive, and always willing to help. I’d especially like to thank Hazem from the lettings team for his warm and attentive assistance throughout.

Some communication of information required from my side was not always clear.
And some emails were not replied to at all.
But overall everything went well in the end and all staff were very polite.

Chancellors kept me well informed throughout the process of letting my flat. Lettings manager Hazem was very helpful throughout the process; his expert knowledge and enthusiasm was certainly appreciated.

Lauren Stearman is an exceptionally proactive individual and is constantly keeping me updated. Her ability to think ahead has made a positive impact on our side. Thank you Lauren.

Kai at Chancellors in Ascot was really helpful with a particularly challenging house sale. He always kept me updated and even learned how to turn boiler on and off for the potential buyers. Many Thanks to him and his team

Molly has been brilliant.

Professional, knowledgeable and efficient.

I found dealing with Molly made everything easier.

the agents at Chancellors (ascot) - Kate and Callum and Has - were really great. Helpful, polite and responsive. The central lettings team were equally as impressive, with Katie managing the regulatory aspects of the tenancy with a very reassuring, knowledgeable and approach. Everything worked. Everything was easy. A great start and huge thanks to the individuals concerned as it’s always the people that make the difference.

Whilst I did not decide to proceed with selling (due to house value) I have nothing but positive things to say about my dealings with Lauren. She was responsive and helpful.. If and when I choose to list I would have no hesitation in using Chancellors

This year (2025), the team has exceeded my expectations. They demonstrated professionalism through clear communication, a human approach to complex matters, and consistent helpfulness — from advising on effective photos to finalising contract administration. I would like to specifically acknowledge Kai and Tanja for their contributions.

Chancellors in Ascot have been amazing helping me to sell a home in Virginia water, not under the easiest circumstances, I have had lots of updates from Lauren, recieved really good advice from the whole team, including Kai and Oliver, they have gone above and beyond to be as helpfull as possible thank you all so much so appreciate all you have done 😊

I had the absolute pleasure of requesting a property evaluation back in October and spending plenty of time on the phone with Oliver and Lauren. Despite their impressive ability to provide excuses and delays at every turn, the evaluation never quite materialised. Truly a masterclass in how to keep someone occupied without actually achieving anything — five stars for effort, if not for results.

As per feedback on other negative reviews, I won't be emailing you to discuss, so avoid your copy and paste message.

Avoid at all costs, other agents in the area far more accommodating.

Very good letting service , and poor property management service.
Tenants have to contact Landlord for support, because they” chasing Chancellors property manager for update without success”. And during last 10 days I tried to sort out coupe issues and I received same results,as tenants: no updates, emails/requests ignored.
tenants have to wait for weeks for simple kitchen tap replacement , or months for minor decoration works ;
Area: Surrey, Virginia water .

We worked with Chancellors to rent out our property and overall had a very good experience. Hazem in particular was excellent – professional, responsive, and clear in his communication throughout the process.

The only drawback was that the initial asking price for the rental was set too high, which delayed finding a tenant. Once that was corrected, things moved much more smoothly.

Aside from that, their communication was excellent and they did a great job securing us a very good tenant. I would recommend Chancellors and especially Hazem for anyone looking to let their property.

Patience and professional conduct throughout

Danielle was excellent, providing a quick and efficient service.
She explained the step by step process in a logical and helpful way, ensuring a smooth and seamless process!
Thank you!