Chancellors - Ascot Reviews 

369
TrustScore 4 out of 5

3.9

31 High Street, SL5 7HG Ascot, GB


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Rated 5 out of 5 stars

We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current st... See more

Rated 5 out of 5 stars

Couldn’t recommend Chancellors enough! From start to finish they had excellent communication, answered all questions and went out of their way to make the process as smooth as possible. Kai was brilli... See more

Company replied

Rated 5 out of 5 stars

I enquired regarding details on a property and was assisted by Charlie. Throughout our contact the customer experience was professional and concise. Charlie ensured he was available to show me t... See more

Company replied

Rated 5 out of 5 stars

Charlie was very helpful and professional in not only dealing with my enquiries in the phone but also on site. He kept in touch by email and by text message on one occasion, knowing how busy I was... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

3.9

Great

TrustScore 4 out of 5

369 reviews

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3.9

All reviews

(369)

1,732 reviews in the last 12 months

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Rated 5 out of 5 stars

Kai was very efficient

Kai was very efficient, friendly, approachable and the main reason I gave 5 stars is that he came back to me the same day as he said he would and that goes a long way. Thank you Kai I felt valued as a client of yours. Keep up the good work, communication is the key.

May 27, 2025
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Reply from Chancellors - Ascot

Thank you Jo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Good communication and attention to…

Good communication and attention to detail.

May 16, 2025
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Reply from Chancellors - Ascot

Thank you, Diana, for your fantastic review! We're thrilled to hear that you appreciated our communication and attention to detail. Our team always strives to provide the best service possible, and your feedback motivates us to keep up the great work. If you need anything else, don't hesitate to reach out!

Rated 5 out of 5 stars

Kai @ Chancellors Ascot / Bracknell

Kai @ Chancellors Ascot / Bracknell

Is both professional and patient in what would be considered a Very difficult liaison and was able to conduct a viewing with patience and helpful advice.

May 14, 2025
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Jamie has been quick and efficient with…

Jamie has been quick and efficient with raising our cases, providing feedback, and communicating between us and the landlord.

May 7, 2025
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Reply from Chancellors - Ascot

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 1 out of 5 stars

I had an extremely disappointing…


I had an extremely disappointing experience with Chancellors Ascot letting office. Prior to signing the letting contract, I was given assurances that were later proven to be misleading. Specifically, upon moving in, I discovered that the property was cluttered with the landlord’s personal possessions. These included both used and unused tires, a personal desktop computer and printer, a treadmill among other gym equipment, and a large number of assorted ornaments. Despite raising these concerns immediately, the Chancellors, on behalf of the landlord, refused to remove all these items, significantly impacting my living conditions. It’s evident that the Chancellors was complicit in concealing this information, prioritizing the landlord’s interests over transparency and tenant welfare. I strongly advise potential renters to exercise caution when dealing with Chancellors.

September 13, 2024
Unprompted review
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Reply from Chancellors - Ascot

Hello Yan, thank you for highlighting this – we will look into this for you right away. Please email us at directors@chancellors.co.ukso we can investigate further. Many thanks.

Rated 5 out of 5 stars

Excellent service and comms

A fast, efficient and friendly service from Hazem in the Ascot office, tenant was found, qualified, processed and in the property within two weeks!! Outstanding-

March 6, 2025
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Reply from Chancellors - Ascot

We're thrilled to hear about your positive experience! It's wonderful to know that you received such efficient and friendly service. We're proud of our team's dedication to providing excellent customer service.

Rated 5 out of 5 stars

Sincere evaluation

I really like the service of this company, especially the staff Miss Cameron. She is warm and kind, meticulous and serious in her work, and strives to negotiate and build trust. I am very grateful to her and also grateful to have met such a good company.

February 25, 2025
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Reply from Chancellors - Ascot

Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our company, and we are particularly grateful for your praise of Cameron. We strive to provide excellent service to all our clients, and we are pleased to know that she has met your expectations. We will be sure to pass your feedback on to her.

Rated 5 out of 5 stars

Zak is incredibly knowledgeable about…

Zak is incredibly knowledgeable about the local property market and took the time to understand my specific requirements, ensuring that I found a home that perfectly suited my needs. His communication was impeccable throughout, always prompt in responding to queries and proactive in keeping me informed at every stage of the rental process.

February 11, 2025
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Reply from Chancellors - Ascot

Thank you, Mr. Selman, for your fantastic review! We're thrilled to hear that Zak was able to assist you so effectively in finding your perfect home. His dedication to understanding client needs and maintaining clear communication is what sets us apart. We appreciate your feedback and look forward to helping you in the future!

Rated 5 out of 5 stars

Cam was an absolute delight

Cam was an absolute delight, she went above and beyond to get me the best possible deal with an exceptional tenant.

The current team at Chancellors are all fantastic, working with Cam and Hazem has been an absolute pleasure.

February 6, 2025
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Reply from Chancellors - Ascot

Hi Beni, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Cam was fantastic

Cam was fantastic. I can't fault her at all. The only issue was she went on holiday and it was then very difficult to get any information but as soon as she was back she picked it up again. She is an asset to them.

January 20, 2025
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Reply from Chancellors - Ascot

Thank you Casey for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent experience buying home with Ben Scott

Excellent experience specifically with Benito (Ben) Scott from Chancellors on the purchase of my home in Jan 2025. Ben was an excellent agent, fair, considerate, not pushy and above all, honest! Yes, an honest estate agent and we completed in less than three months. I am also renting with Chancellors but this home purchasing experience was much better because Ben was managing it.

January 25, 2025
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Reply from Chancellors - Ascot

Thank you, Mohamed, for your fantastic review! We're thrilled to hear about your excellent experience with Ben Scott. It's great to know that his honesty and professionalism made your home purchase smooth and enjoyable. We're also glad to have you as a renting client. If you need anything else, feel free to reach out!

Rated 5 out of 5 stars

Great experience!

We had a really smooth experience with Chancellors and in particular Tanja, who kept amazing communication throughout and was super helpful with any information required. Highly recommend!

January 17, 2025
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Libby, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Morgan was very professional and helped…

Morgan was very professional and helped me through the process as I am first time renter.

January 21, 2025
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Reply from Chancellors - Ascot

Thank you Mr Galvin for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Review

I worked with Cameron Waters-Piney, who proved highly efficient and proactive and was enormously important in getting me my first tenancy in the UK.

January 14, 2025
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Isiaku, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Exceptional Service That Made Our Dream Home a Reality

We had an amazing experience with Chancellors, and we can’t thank Cameron enough for her exceptional service. From the very beginning, she took the time to truly understand our requirements and personal situation. Her dedication and professionalism were remarkable, as she went the extra mile to explain all our options clearly. Cameron worked tirelessly to get our proposal agreed, and thanks to her efforts, we are now happily settled in our dream home. We highly recommend Cameron and the Chancellors team for their outstanding service and genuine care for their clients. Thank you so much!

December 13, 2024
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Reply from Chancellors - Ascot

Thank you so much for your kind words, Lee! We're thrilled to hear about your amazing experience with Cameron and the Chancellors team. Your satisfaction is our priority, and we're glad we could help you find your dream home. We truly appreciate your recommendation and look forward to assisting you in the future!

Rated 5 out of 5 stars

Just that the service you get from channellers was extremely good great support made me feel at ease again thank you Cameron

Just the constant making sure everything runs smoothly thank you Cameron great help always on the phone if any questions

December 2, 2024
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Reply from Chancellors - Ascot

Thank you for leaving us this great review Keith, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Exceptional Service and…

Exceptional Service and Professionalism!

I recently had the pleasure of working with Cameron waters-piney at chancellors and I cannot recommend them highly enough! Always available to call and help at any time

November 5, 2024
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Reply from Chancellors - Ascot

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Chancellors Ascot Lettings

Cam was very warm, whilst also remaining professional, from our first contact following my online enquiry via “marketplace”

Cam kept in touch with me regularly enough for me to feel well informed about the availability of the property, and availability to view.
Whilst also not being overly pushy or putting me under any pressure.

I felt that Cam’s guidance provided around the terms of letting through Chancellors has been informative and understandable.

My overall experience with Chancellors lettings Ascot branch, and more specifically my interactions with Cam, have been 100 percent positive, and I would recommend to anyone looking to rent in the area, or let their property.

October 16, 2024
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Reply from Chancellors - Ascot

Thank you Rebecca for giving our Chancellors - Ascot Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Rated 5 out of 5 stars

Capable, personable, efficient and engaging.

My property search experience with Louise was excellent. She is a highly capable young woman with a can do attitude. Not only did she send through a suitable property but she approached obstacles to viewing with a can do attitude and she made it all happen very quickly. Her client manner is engaging and personable with a professional edge. This instill confidence into the client experience and she represented Chancellors so well. I would highly recommend her and Chancellors to others.

October 9, 2024
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Reply from Chancellors - Ascot

Hi Jeanet, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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