Chancellors - Banbury Reviews 

Mya Brown was so helpful and was ready and keen to answer any questions we had. Overall our experience was very lovely.

I’d just like to say how helpful and cheerful Charlotte is in her approach and is always great with communication, always keeping you informed about progress.

Thanks Charlotte

Mya was very helpful , friendly and very informative about the property

Very helpful with the questions I had to ask

Charlotte has been a real delight to work with in our search, she is very responsive and clearly knows the details of any property you view

We had a great and precised tour on all the homes, Mya Brown which was the agent was lovely, she gave us all the perfect informations and we viewed the properties in very short and helpful time.

Very good . We saw the property under chancellor. It was shown by Mya, she is very good and explained vwey well. Thank you Mya and Chancellors.

Great experience so far!

Set up a payment plan 2 months ago, agreed in writing by both parties.
Have been sent a further threatening email today about setting up a new payment plan immediately for more than originally agreed! We have been paying according to the original plan, so there's no requirement for any additional fees to be paid. It's outright harassment, and trying to bully a family into paying more than is legally owed.
We've had nothing but issue with this agency, please tread carefully if you decide to engage in a let with them.

I moved into a property through chancellors 3 months ago and after having a lot of issues with Estate agents in the past I have been pleasantly surprised from start to finish, Nevaeh Mwellie has been managing my inquiries regarding anything I need from the landlord and she has been amazing to deal with, this is how it should be done thank you Nevaeh.

I had an excellent experience with Chancellors. I recently went to view a property but was running late, and Charlotte, who showed me around, was incredibly understanding and relaxed about it. I was very impressed with her in-depth knowledge of the property, which made the viewing even better. Based on this positive interaction, I’m definitely looking forward to working with Chancellors in the future. The level of service I’ve received so far has been outstanding.

Charlotte Morgan is my reason for this five star review, excellent customer service throughout the whole process.
Despite the number of questions via phone or email, I always received a fast & friendly response, & nothing appeared to be to much of a problem.
Thank you very much Charlotte & thank you for all of your help Chancellors.

From the viewing to the last-minute cancellation of our purchase, Amarjit was very helpful and responsive. I observed that the Chancellors have many properties in Banbury and Oxfordshire in general. It's no surprise because they really value their customers, both the sellers and buyers, and work effortlessly to keep them both happy and content.

Had to chase a lot and the after sales team let Chancellors down. They were chasing the wrong people and behind in regards to updates most of the time. The team in Banbury were very helpful and friendly however.

It's been a great experience with Chancellors so far - really helpful and communicative. I met with Mya today and she was really welcoming and informative on the property in question. She messaged afterwards as promised and I know I will be kept informed throughout this process with her.

We want to give a big thumbs up to Charlotte for being so helpful when we viewed a house.Any questions we had she duly asked the vendors and nothing was too much trouble.She was polite and friendly and arrived on time for our appointment.
We didn't feel rushed with the viewing at all.

Great estate agent to deal with. Charlotte was the one to show us round a very nice property. She was extremly welcoming, friendly and knowledgeable regarding the property. Greeted with a friendly smile and was there ready for the viewing time we had agreed. Charlotte and her team where more than happy to assist further when we had more questions. Couldn't really ask for more than that. 5 star service.

Charlotte at Chancellors, Banbury was a great help with viewings and keeping me in loop on progress. However it did take them over 6 months you sell my property and it was only at the last minute a buyer came through.

Charlotte, who works in the Banbury offices of Chancellors, presented a house in north Oxfordshire. She was wonderfully informative and professional. She highlighted the distinctive and appealing features of the house and answered our questions with care and patience. We were very impressed by both house and agent.

In terms of estate agents doing their bare minimum job, Chancellors Banbury have been the worst yet. The viewing process was disorganised and it was often hard to get through to book an appointment. The application process was stressful, leaving us to wait 3-4 days, in case someone else wanted to put in an offer too; this means we could’ve missed out on other properties in that time. Chancellors also made changes to our application form without prior discussion with us.

I found the behaviour of an associate director, Carl Jefferies, aggressive. He rang me saying the landlord would only accept our application if we use a £0 deposit scheme, where you don’t pay a deposit, but pay an extra £50 pcm (£600 a year) but could still get charged at the end of the tenancy. It sounded like a complete scam, especially if you have the money for a deposit and plan to stay in the property longer term. I said I’d have to discuss it with my partner and when we decided against this, we were told it would risk us losing out on the property. We stood our ground and I expect this was nothing to do with the landlord as our application was successful – I imagine the £0 scheme works out better financially for the agents, which is why they pushed it. Luckily, we didn’t have to deal with Mr Jefferies again, but I found his manner over the phone unpleasant and these are similar coercive tactics that scammers use.

Chancellors seem inept when it comes to a simple inventory. They had no idea what keys they had and just gave us a handful, most of which didn’t work. We didn’t have enough keys and had no post-box keys for a month, meaning we missed important mail. It turned out a previous tenant hadn’t handed all their keys back which makes you wonder about security and the point of a check-out inventory.

Luckily, we didn’t have too many issues, but on every occasion we needed work doing it dragged on and required lots of pestering. They seemed to need quotes from multiple contractors to do simple tasks, whereas other agents/landlords have their preferred suppliers. On one occasion, Chancellors only rang us to check if something had been sorted (it hadn’t) as the landlord was querying themselves. Banbury branch don’t deal with repair work themselves and it is dealt with by a central Oxfordshire office, which is likely why it is so rubbish as no one is dealing with things locally.

When we gave notice, we were given a date to meet the man who compiles the check-out report. I hadn’t thought much of it, but it was the day after we’d officially moved out. Chancellors tried to claim we had rent arrears of 1 day – from someone who has never been late with rent and always been a good tenant, this was an insult. The first person I spoke to on the phone seemed confused why we’d been charged and said not to worry, only for someone to ring back 10 minutes later to say we did need to pay and patronisingly told me she’d explain why. The fact that Chancellors booked in the check-out later is their problem. Even better, as Chancellors seemed to have issues emailing my partner and tended to only email me, they had cleverly decided to send him a letter to our rental flat (after our check-out) telling him he owed money. Luckily, we had a mail redirection set up to our new house, but that tells you the level of calibre you’re working with here.

Even though both us and the landlord agreed we should receive the full deposit, we still had issues and it took over a month to get it back. They kept saying both landlords (husband and wife) needed to agree, when they both had. We were continually fobbed off saying they hadn’t got in touch with one landlord and they seemed uninterested in following up for us. On advice from the TDS, we were going to submit a dispute but after a lot of pestering (see the theme here?) we got our deposit back. It’s unacceptable tenants are waiting this long, especially when there are no disputes.

If there are two similar properties on the market, definitely go with the one that isn’t marketed by Chancellors!