Chancellors - Barnet Reviews 

217
TrustScore 4.5 out of 5

4.6

High Street, 1 Exchange Buildings, EN5 5SY Barnet, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My late mothers estate has been taxing to the extreme , house was sold then fell through but the Barnet office have been tireless to get my late mothers property sold. Geoff and his staff specially... See more

Rated 5 out of 5 stars

We have been working with Stephanie on the sale of our house. From meeting her to having an exchange date in place her lovely nature and enthusiasm to selling our house was excellent.Any queries I had... See more

Company replied

Rated 5 out of 5 stars

Very professional in how they have handled sale and have kept me informed as they said they would. Geoff Solly has done an excellent job in marketing and selling the property and Stephanie Ioannou... See more

Company replied

Rated 5 out of 5 stars

Excellent communications were important to us, agency excelled in explaining every stage of our selling process. The app was a nice touch to view our feedback from viewings. All the staff at the age... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • High Street, 1 Exchange Buildings, EN5 5SY, Barnet, United Kingdom

  • 020 8440 6650

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(217)

1,730 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Service Experience

Very pleased with Stephanie our contact/liaison person at Chancellors. She has been very professional and courteous throughout the process of selling our home and believe Chancellors are very lucky to have her in their employ. Overall the service has been good.

December 5, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

The best of the best in Letting Managers!

I chose Chancellors Estate Agency in High Barnet to Let my flat based on my initial communication with Monty Tang, Letting Manager. From our very first conversation, Monty listened, answered all my questions, provided me with jargon-free, transparent and honest information and never made me feel rushed or pressured. Throughout the process, even though I was passed through to different staff members at different stages of the Let, Monty was always available and encouraged me to copy him in to emails or contact him if anything was unclear. Monty made me feel confident that he would be able to successfully advertise and find a great tenant and whilst the tenancy has only just begun, it seems to have gone without a hitch so far. I have to say, I keep waiting for the 'catch' or for something to go wrong and it really hasn't! Monty is definitely an asset to Chancellors and I would 100% continue to use their services as well as recommend them in the future . Thank you.

November 29, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

A very positive experience in selling…

A very positive experience in selling my house through Chancellors Estate Agents.
The young Lady Estate Agent at Chancellors Barnet Steffanie Ionionou was particularly brilliant in dealing with my Buyer and all the negotiations that came with it.

November 30, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Stephanie

Stephanie was amazing and very helpful
If she wasn't there to coordinate everything I don't think I will be able to by the property, am very disappointed from the Head office they are so unorganised. Thank you Thank you so much Stephanie and the high barnet chancellors ,amazing team .

November 30, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

A positive experience for a potential renter

Monty Tang was helpful and informative during every meeting and telephone conversation. He ensured that the transaction was handled in a friendly and professional manner. He listened sympathetically and resolved my doubts and concerns about the proposed rental agreement. A welcome experience for a newcomer to the rental market.

November 9, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Stephanie was amazing at the firm

Stephanie was amazing at the firm. She went above and beyond in helping me with a difficult sale and would keep me updated whenever she heard anything from my buyer.

August 8, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review MissOlivia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chancellors in Barnet have been…

Chancellors in Barnet have been managing my flat rental for sometime and I am very satisfied with their work.Most recently Monty Tang has proved to me that the experience of Letting can be done very efficiently and with great professional care.He is extremely responsible,polite and endlessly helpful;what more could I want.

July 31, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Annette, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Kind and patient.

April 23, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review antonia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

My late mothers estate has been taxing…

My late mothers estate has been taxing to the extreme , house was sold then fell through but the Barnet office have been tireless to get my late mothers property sold. Geoff and his staff specially Stephanie , have kepted me informed of buyers and where the market was to reduce the house price to get a fair price for my late mothers home .
Probate has been quite an issue but we eventually got there in the end and seems the sale is now going forward , thanks to Geoff and his team .

April 11, 2023
Rated 5 out of 5 stars

Excellent service from Geoff and Stephanie

Very professional in how they have handled sale and have kept me informed as they said they would.

Geoff Solly has done an excellent job in marketing and selling the property and Stephanie Ioannou has been great keeping me fully updated through the sale process.

March 8, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Mr West, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Wonderful experience with Monty Tang…

Wonderful experience with Monty Tang when renting our property in Cockfosters. Got us the best offers, was caring and always on hand to speak. Well above the service provided by other agencies. Highly recommended!

February 14, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Maria, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Brilliant service provided by Monty

Brilliant service provided by Monty. Very engaged and instrumental in getting the process dealt with.

January 18, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Mustafa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Monty makes a daunting process, easy!

Putting up a property for rent is a daunting process, with many formalities to complete, however, I was lucky enough to be given Monty as my Lettings contact, he made the entire process, much more simplified, very easy and manageable, he even spent time with me in person, helping me fill out some forms and giving tips and guidance and the correct answers.
He has been my go-to person, any questions or queries or support I have needed or required, Monty has always provided, even after the initial stage, Monty hasn’t taken the usual sales person approach - once the business is done, leave them with other teams to deal with, he has actively helped with a few questions, even well after his role was finished.
Any time I request support, or have any questions, Monty is always available, or calls me back, if he is unable to speak.
He has given great advice, honest advice and the best advice a landlord would want.
Monty is proactive and actively seeking the best for me.
As he so nicely said to me once, I am HIS client, he will do the best for me.
I have full trust and faith in Monty, because of Monty, I am staying with this company.
Monty is extremely friendly, well spoken, easy to speak to and listens to everything I say.
Simply put, Monty is wonderful and I am very appreciative of his efforts for me and making this a much easier process.
I feel Monty has my back and I look forward to continue working with Monty!

January 17, 2023
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Vijay, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 2 out of 5 stars

Very little support with sale

We chose to sell with Chancellors because we’d previously had a good experience buying with them, but now the company has been restructured and I would now not recommend them.

We received little support in getting the sale completed after a buyer was found. The local Barnet team said it was no longer their role and the central sales progression team were very little help. We were therefore left to do nearly all of the chasing ourselves and received very little help with a difficult buyer. The central team failed to build a relationship with the buyer and he eventually refused to speak to them. It was clear to us that a structure of handing the sale over to another team who have never met the parties involved is not effective. We received some help from the Barnet team but they would reiterate that it wasn’t their role and only wanted to do a limited amount despite us really needing help.

Our sale was also dealt with by several different members of the central team non of whom had a consistent grasp of how things were progressing and we often had to provide the updates ourselves which were then repeated back to us several weeks later. We ended up having to chase the Chancellors team a lot as opposed to them helping us. The sale took over over 5 months once a buyer had been found and was only completed thanks to the patience of our solicitors.

The Chancellors Barnet team also put us under pressure to accept a last minute viewing from the buyer the day before we were due to move rather than advise the buyer this wasn’t appropriate.

Despite the buyer shouting at members of the Chancellors team and only paying for the property several days after his solicitors had agreed, Chancellors have agreed to work with him in future and take on his property for rental which shows that all that really matters to the company is making money. Would not recommend.

November 2, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Hi Nicola, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Geoff has been really great at guiding…

Geoff has been really great at guiding me through this process. He has offered sound and sensible advise, has been really supportive with lots of patience.

November 21, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review Amber, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chancellor’s were excellent throughout…

Chancellor’s were excellent throughout the process. They were very proactive in marketing our property and provided detailed feedback from the viewings. They communicated with us during the sale and kept us informed of any issues that came up. I felt supported and would definitely recommend Chancellor’s

November 17, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you for leaving us this great review H.Sattar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Extremely positive experience

From the first great contact with the agency(Fabio) to the letting agent that handled the viewing and dealing with the landlord my experience was super great.

The big start here is Monty and I wanted to leave the review, regardless of the application outcome just to give a shout to someone who cares about making everyone happy between various people involved(agency, landlord, company, renter etc), especially now where we have a high competition for everything.

Thank you Monty for your support and hopefully we can see people promoted like you!

November 7, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Hi Mr Garbaul, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Stephanie has been a diamond

Stephanie has been a diamond! Kept me updated with sale of the house and has been very supportive through this tough time. Easy to talk to friendly and respectful.

October 22, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Hi Mrs Robinson, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

I would not hesitate to recommend…

I would not hesitate to recommend Chancellors to represent the sale of your property. The sales team of the Barnet branch have been professional and supportive in every way. They have offered good advice when required. What i commend the most is their integrity.

October 6, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Hi Katerina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Would not hesitate to recommend Geoff and his Team at Chancellors-Barnet

I had a property to sell following a divorce and chose Chancellors after a very honest telephone chat with Geoff the Sales Manager.
Geoff could answer all of my initial questions, and promised to be honest in his evaluation of the sales process.
From that moment on, both Geoff and Stephanie have been fantastic - despite frustrations, in their honesty, communication, and timely feedback.
Every call is answered, every email responded to, and definitely work hard for your sale.
Would not hesitate to recommend Geoff and his Team at Chancellors-Barnet

October 6, 2022
Chancellors - Barnet logo

Reply from Chancellors - Barnet

Thank you Jamie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look