Chancellors - Bicester Reviews 

429
TrustScore 4.5 out of 5

4.7

46 Market Square, OX26 6AJ Bicester, GB


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Rated 5 out of 5 stars

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built t... See more

Rated 5 out of 5 stars

We have rented with chancellors for the last 3 years and it's been so easy! Any time we've had maintenance issues in our flat, Gabriella Moreira has acted quickly to get it resolved for us. They hav... See more

Company replied

Rated 5 out of 5 stars

Currently we are Chancellors tenants until the end of April and recently went through a very stressful time after receiving a Section 21 notice. While we searched for our next home on our own (our n... See more

Company replied

Rated 5 out of 5 stars

Zsofia Szam has been amazing the whole way through the process. She's knowledgeable, responds fast and chases up for any answer we need. Not all letting agents are this good and I'm very happy w... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 46 Market Square, OX26 6AJ, Bicester, United Kingdom

  • 01869 249550

4.7

Excellent

TrustScore 4.5 out of 5

429 reviews

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4.7

All reviews

(429)

1,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience!

Ben was incredibly helpful and would always update me on what is happening. Not only that but he was very kind and friendly. I would recommend Chancellors to anyone if they ever needed a housing agency, especially Ben as their agent!

September 3, 2024
Chancellors - Bicester logo

Reply from Chancellors - Bicester

Thank you Ms for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Zsofia Szam is a great agent!

Zsofia, and Chancellors in Bicester was great!, they went above and beyond in helping met rent a property all the way from the Netherlands! I found a lovely home with their assistence

The big thing I liked was the prompt responses to my questions, and everything went really fast, no bureaucratic waiting times at all!

tnx again

August 16, 2024
Chancellors - Bicester logo

Reply from Chancellors - Bicester

Dear Mr Groen,

Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you had a great experience with Zsofia and our team at Chancellors in Bicester. It's fantastic to know that we were able to assist you in finding your lovely new home, even all the way from the Netherlands!

At Chancellors, we always strive to provide prompt service to our clients and cut out any unnecessary waiting times. We're glad to hear that you appreciated our approach and the efficiency of our processes.

Thank you again for entrusting us with your property needs, and we hope you continue to enjoy your new home. If you ever require our services in the future, please don't hesitate to reach out to us.

Best regards,
Chancellors - Bicester Estate Agents

Rated 5 out of 5 stars

Zsofia was really helpful and proactive…

Zsofia was really helpful and proactive in responding to emails and messages - and called us quickly when there was an opportunity to secure a flat we were keen on.

July 30, 2024
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Reply from Chancellors - Bicester

Thank you for this fantastic review!

Rated 1 out of 5 stars

Extremely disappointed……

The property in Graven Hill Bicester and the guide price was listed at £325,000. After my first viewing, I made an offer of £325,000. In next day, the chancellors agent informed me that there were three offers on the property, with one being £330,000. Based on this information, I increased my offer to £330,000.

Subsequently, I start processing the relevant documentation with Moving with Us (representing the seller). During our conversation in email, they confirmed that I was the only person who had made an offer on the property and that there were no other offers. They also mentioned that the offers they had received were first offer £320,000 and then the second offer £330,000. I was shocked and perplexed to know that my first offer had been adjusted by the chancellors agent.

Upon realizing that I had been misled, I revised my offer back to £325,000. However, Moving with Us then stated that the correct listing price was actually £335,000 due to an error made by the Chancellors agent, so my offer of £325,000 was rejected.

I am utterly dismayed by the level of unprofessionalism and the miscommunication between two reputable companies. Despite our strong interest in the property, the experience with Chancellors and Moving with Us has left us deeply disappointed and with a lack of trust in the services.

June 30, 2024
Unprompted review
Chancellors - Bicester logo

Reply from Chancellors - Bicester

Hello Mr Tsang, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Bicester branch therefore please contact us at directors@chancellors.co.uk so that we can look into this issue for you. Many Thanks.

Rated 5 out of 5 stars

Highly recommended

Highly recommended! I will give 100 out of 100 ! Wasted the time with previous estate agents .. but luckily found Chancellors who found the tenant in short time and managed to receive 6 months up front rent payment. Well done guys.👏👏👏

June 26, 2024
Chancellors - Bicester logo

Reply from Chancellors - Bicester

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Zsofia was incredibly helpful…

Zsofia was incredibly helpful throughout the process of securing my new tenancy agreement. Her expertise and dedication were evident from start to finish. She provided invaluable guidance and ensured that every aspect of the rental process was smooth and efficient. I'm grateful for her outstanding service and would highly recommend her to anyone seeking assistance with their housing needs. Five stars without hesitation!

May 9, 2024
Rated 5 out of 5 stars

Zsofia is AMAZING!

We used chancellors for our property last year and Zsofia made the process so easy and stress free, which is so important when moving house. I was thrilled to then find out she was managing our move this time, and, just as last year, she found the perfect place for us in one day! It even had all the things we were looking for and she remembered details from our last move!
Can’t thank her enough!

May 22, 2024
Rated 5 out of 5 stars

Lettings Client Manager Zsofia Szam…

Our Lettings Client Manager Zsofia Szam has been very supportive whilst we have been searching for our property and incredibly helpful and honest whenever I had questions or queries. I would highly recommend using Chancellors of Bicester and especially the friendly & helpful services as provided by Zsofia.

April 16, 2024
Rated 5 out of 5 stars

Excellent professionalism.

Extremely pleasant and helpful team led by Richard. Well structured and responsive to requests for advice.
I had an unexpected telephone call from Daniel who was checking that I was okay with their service. Trying to get my head round present legislation. Which this govt persistently changes at the last minute when you think you're complying with their latest swerve from their announcements.
Even their documents in youGov.UK contradict each other.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Polite, punctual and very helpful in helping us find our perfect rented property. Daniel responded to email and calls promptly, and was available late afternoon which worked well for being at work.

March 4, 2024
Rated 5 out of 5 stars

Jenny at Chancellors 5*

I can say that dealing with Jenny during the process of potentially purchasing a new house has been made an enjoyable experience.
From the first contact, she was polite, informative and helpful, and throughout the entire process kept up good communication and made us feel important with a genuine, caring and personal approach which helped us feel relaxed and in safe hands that none of our questions or concerns were being left unattended to.
Furthermore, all points of importance discussed either on property visits or during phonecalls were then followed up with an email just so that all was kept up to speed and logged efficiently for us to clearly know where we were during each step of the process. We found this both professional and reassuring.
Definitely recommend herself and Hugo for their class customer service.

February 23, 2024
Rated 5 out of 5 stars

Excellent help from Zsofia

This review is about Zsofia a member of Chancellors staff at Bicester who has been helping us in our search for a rental property . From our first meeting withZsofia she has been very efficient, shown lots of empathy towards us. Nothing has been too much trouble and all the questions we asked have been answered clearly and in full. When viewing the property Zsofia was held up in traffic, but she rang us to keep us informed. My wife and I both agreed she was the best agent we could have hoped for. She is a star of the highest quality. Thank you Zsofia.

February 12, 2024
Rated 5 out of 5 stars

Great service

Zsofia has been very helpful and professional throughout the search process. She always responds to email/telephone queries in a timely manner, and is well organized in arranging viewings.

January 27, 2024

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