Chancellors - Bicester Reviews 

429
TrustScore 4.5 out of 5

4.7

46 Market Square, OX26 6AJ Bicester, GB


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Rated 5 out of 5 stars

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built t... See more

Rated 5 out of 5 stars

We have rented with chancellors for the last 3 years and it's been so easy! Any time we've had maintenance issues in our flat, Gabriella Moreira has acted quickly to get it resolved for us. They hav... See more

Company replied

Rated 5 out of 5 stars

Currently we are Chancellors tenants until the end of April and recently went through a very stressful time after receiving a Section 21 notice. While we searched for our next home on our own (our n... See more

Company replied

Rated 5 out of 5 stars

Zsofia Szam has been amazing the whole way through the process. She's knowledgeable, responds fast and chases up for any answer we need. Not all letting agents are this good and I'm very happy w... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 46 Market Square, OX26 6AJ, Bicester, United Kingdom

  • 01869 249550

4.7

Excellent

TrustScore 4.5 out of 5

429 reviews

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4.7

All reviews

(429)

1,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Zsofia has been very helpful

Zsofia has been very helpful, I am not the easiest to get hold of on the phone but persisted and we got of one another. She was very polite at the viewing, we are going for the property I saw and she has helped a lot with all of the next steps after

June 4, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Clegg, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Really friendly and helpful on viewing

Really friendly and helpful on viewing. Very prompt with follow-up documentation.

June 7, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Miss Ward, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Worst Estate agency

I have nothing but bad things to say about this company as a whole, we left our tenancy early and they was very unprofessional as they didn't have a key to view the property we was leaving and expected us the tenants to have it after we had given our keys back to our landlord and as we had a agreement with our landlord after leaving the property, they continually failed to keep us updated when a new tenant was found. I would absolutely never use this companies service again.

April 20, 2023
Unprompted review
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Reply from Chancellors - Bicester

Hi Bob, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 3 out of 5 stars

Francesca went above and beyond after waiting a long time

Francesca Deacon was absolutely fantastic and if it was on her service alone then I would give a 5 out of 5. But unfortunately we had a couple of problems that needed fixing and it took a long time to get them fixed and we had to chase them a few times. Once francesca was flagged up to the situation she had it fixed within a matter of days and the only reasons it wasn't done within 24 hours was because of the weekend and our availability. She ensured that I knew I could go back to her if it wasn't done and that she would chase it.

May 11, 2023
Rated 5 out of 5 stars

Frankie was up and doing

Frankie was up and doing. Her follow up and feedback were excellent.

May 16, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Bello, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great sevice

Very helpful for us and also service was quick

May 15, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mrs Begue, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I can’t rate Chancellors highly enough

I can’t rate Chancellors highly enough. Rhys & Alistair were so helpful every step of the way. We purchased a house with them, but wish we had also used them to sell our property. They were far more helpful than the ones we used!! Will recommend to everyone I know.

May 12, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr & Mrs Read, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Alistair Millar and his team were in constant contact via weekly market updates which were extremely useful and telephone calls.
Would highly recommend them and will definitely be using them if ever I need to move in the future.
Joanne Green

May 8, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Customer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

The service and kindness that I have…

The service and kindness that I have received from the Estate Agent, Frankie, at Chancellors, has been beyond outstanding. Frankie is incredibly kind, knowledgeable, warm, friendly and professional. I found her manner wonderful and helpful. I am impressed by the service and care that Chancellor's Estate Agents have provided and look forward to communicating with them in the future. God bless and thank you for such kindness. Munia, Miss Rahman

May 2, 2023
Rated 5 out of 5 stars

Super-speedy responses!

Lightning fast response and confirmation of just what I needed!

April 26, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Angus, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Quick and excellent service

We rent a house from Chancellors almost 3 years now and recently we had water leaking from the boiler on Sunday night so we had to call emergency service to sort this out. Obviously it has been reported to the agency.
Following day in the morning I got a phone call from Amy Farquhar who started working on this case straight away and everything has been sorted in 2 days!
I am very happy with the very quick and excellent service what Amy provided to us.
We really appreciate it!
Thank you Amy!

Amy and the whole team from Chancellors is highly recommended as we have never had any issue with them in the last almost 3 years!

April 25, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr P D, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service

Great service, very fast and efficient. Thanks

April 24, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Oliver, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great communication

Great communication, really helped me through the process

March 8, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Elsby, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Really professional staff that made the…

Really professional staff that made the exercise simple and transparent. i really appreciated the help and support.

March 3, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Tranter, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

so great

I’m so great to meet the agent

March 1, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Lopes, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Service was prompt and very polite

Service was prompt and very polite. Was really impressed also with follow up after.

February 20, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Ms M, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Working hard to arrange views the…

Working hard to arrange views the property

February 8, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Ayad, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

A great experience and helpful miss…

A great experience and helpful miss Zsophia

February 7, 2023
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Reply from Chancellors - Bicester

Thank you for leaving us this great review Mr Cretu, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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