Chancellors - Hay on Wye Reviews 

299
TrustScore 5 out of 5

4.8

16a Castle Street, HR3 5DF Hay-On-Wye, GB


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Rated 5 out of 5 stars

All staff in the Hay office have been charming, helpful, encouraging. Nothing is too much trouble, for example, arranging a second viewing. I've been very impressed by the joined-up service of mortgag... See more

Company replied

Rated 5 out of 5 stars

Excellent service offered by Jane & the team at the Hay on Wye office when selling a house. Regular updates were given for all aspects of the house sale & it was useful to have access to the online po... See more

Company replied

Rated 5 out of 5 stars

On meeting Jane she was extremely friendly, helpful and informative. Throughout the whole rental application process Jane has been there every step of the way. On occasions I was very worried and st... See more

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Rated 5 out of 5 stars

I am not local to my property and chancellors handled everything for me, they made, what could of been a very stressful situation, ran extremely smoothly. They found us tenants within a day or two. Ou... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 16a Castle Street, HR3 5DF, Hay-On-Wye, United Kingdom

  • 01497 821222

4.8

Excellent

TrustScore 5 out of 5

299 reviews

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4.8

All reviews

(299)

1,573 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Dorsett/Sales Manager/Hay-on-Wye…

Very impressed with Chris Dorsett he is very personable, has kept me well informed on all aspects of the potential sale of my property. He has a very easy going but efficient manner and I cannot fault him. I have no hesitation in recommending Chancellors/Hay-on-Wye.

November 14, 2023
Unprompted review
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Kian Perrott was extremely…

Kian Perrott was extremely understanding and helpful in finding a flat for myself. Kian located all available properties that were suitable for me and emailed them to me within minutes. He understood my needs and was excellent to converse with!

November 9, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Kian was extremely pleasant and welcoming

Kian was extremely pleasant and welcoming at the property. Allowed us enough time to view and also take some room measurements. Very clear and specific regarding the application process. It was a pleasure to meet him.

November 3, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Good service

Good service when I made an enquiry, a phone call earlier in the day to check I could make to appointment, and a friendly person to show me round the property. Overall couldn't be better.

November 3, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Warm and professional experience

Dealing with chancellors letting Negotiator (Kian) was a very professional experience and we felt well looked after while hunting for a new rental property. We always felt welcomed and that Kian always had time to talk to us about anything we were concerned about. 10/10

October 31, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Jane Carter has been absolutely…

Jane Carter has been absolutely fantastic!
We have been searching a while for the right property and she has kept in contact regularly with anything that has come on the market and arranged viewings. 10/10!!!

October 31, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Property viewing

Everything explained about property, questions answered, explained as to what happens next

October 25, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Genuinely helpful staff

Genuinely helpful staff, great at understanding what the potential tenants are looking for and advising on other available options, highly motivated and organised to make arrangements quickly for us to view 2 properties on the same day.

October 26, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Well done

Great service all the way. Kept well informed at all times. Very polite and informative.well done..

October 26, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Thank you

Thank you - you gave us your focused time for much longer than expected.

October 25, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

The Representative was Punctual

The Representative was Punctual, approachable, well mannered and informed.

October 25, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Rental viewing

This afternoon we viewed a house with Kian. He was very friendly and helpful! He explained the whole process very thoroughly and was happy to answer any questions we had. We would highly recommend.
Reuben

October 20, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Letting experience

Jane was so good in understanding the situation with my aunt when letting a property. She kept us updated of all viewings and advised who she thought would be a good tenant. She also visited my aunt to get documents signed when I was unable to.Thanks so much for everything Jane.

October 10, 2023
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Reply from Chancellors - Hay on Wye

Thank you for leaving us this great review Liz, It would mean a lot to the Hay On Wye team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Fantastic experience

Kian's brilliant - super helpful, efficient and properly on the ball. The rental market is pretty challenging at the mo and he's made this experience feel very simple and drama / stress free! I found Chancellors by a bit of a fluke and I'm very glad I did...

October 6, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chris has been very helpful in getting…

Chris has been very helpful in getting our house out there on the market. you instantly feel his enthusiasm and passion for his job. He has kept us informed with regular phone calls and encourages us have a large part in how our house is marketed.Nothing is too much trouble for him and i consider him to be a very honest and well mannered young man .

October 5, 2023
Unprompted review
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chris has always been fantastic in…

Chris has always been fantastic in helping us with our enquiries. Chris has shown us a number of properties and has kept in contact with updates and other properties which may suit our needs. Thank you Chris for your knowledge and expertise!

October 5, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Was on time and told us what we needed…

Was on time and told us what we needed to now but left us to look round on our own but was in the background if we needed her , very polite but at the same time very professional

September 28, 2023
Chancellors - Hay on Wye logo

Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Chloe at the Hay on Wye office has been helpful, friendly and professional. Her communication with us from the start has been fantastic.

Very good.
I have recently sold my property with another estate agent in the area. Since communicating with Chancellors regarding potential properties to buy I wish I had gone to Chancellors to sell my own. Their communication is excellent. They respond to all calls and email promptly, offering professional and friendly advise. I can't fault them.

September 29, 2023
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Reply from Chancellors - Hay on Wye

Thank you Kate for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chloe - thank you

We had another trip to Hay to view some properties and Chloe put together a lovely itinerary for us and was very informative and helpful. Nothing is too much trouble for Chloe, she always keeps us updated with potential properties we may be interested in and gets back to us so promptly to answer any queries. Chloe has excellent customer service and it is great liaising with her, - thank you for all your help and advice so far!!

September 25, 2023
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Reply from Chancellors - Hay on Wye

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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