Chancellors - Headington Reviews 

832
TrustScore 4.5 out of 5

4.5

107 London Road, OX3 9HZ Oxford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All thanks to Mandy Gibson for her timely, professional, and outstanding support I received regarding my faulty washing, which I had been chasing for over a month. Mandy's intervention was magica... See more

Company replied

Rated 5 out of 5 stars

I expected a big agency in Oxfordshire to be hard to reach, but Chancellors Headington were the opposite - super easy to communicate with.Even when things went quiet on the paperwork side, they alway... See more

Company replied

Rated 5 out of 5 stars

Ibrar was fantastic throughout the entire process of helping me find an apartment. He was professional, responsive, and always willing to help with any questions I had. He made everything smooth and s... See more

Company replied

Rated 5 out of 5 stars

We appreciate the support we received in leasing our new property. Jude Boag-Matthews and Danielle Archer's initial support in enabling us to view a good range of properties and to finalise the lease... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 107 London Road, OX3 9HZ, Oxford, United Kingdom

  • 01865 763464

4.5

Excellent

TrustScore 4.5 out of 5

832 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(832)

1,572 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Francesca has responded to me swiftly…

Francesca has responded to me swiftly and helped with my issues in the place I'm renting as a tenant. Very pleasant experience.

April 26, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Phil, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

The complaints and grievances are…

The complaints and grievances are responded on time. Even on weekends and non-business hours emergency service are taken care by their business partners.Great service by our property manager Francesca Deacon MARLA.

April 26, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Jayapradha, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Gave help we needed

Made last minute viewing arrangements and have been in regular comms to update us on the process. Professional and personable service.

April 3, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Nicola, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great Service

Great Service. Attentive and was able to a answer and resolve my query. Ewa was wonderful.

April 3, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Mr Gessesse, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Alex and Kayleigh

Alex, Kayleigh and all the team at the Headington office have been great through out the transaction. The communication has been timely and detailed and the updates from the central hub have also been very good.
Alex has been easy to contact and his advice has always been spot on, delivered in a calm and professional way. Kayleigh has been enthusiastic and a pleasure to deal with. Thank you to you all for your help and guidance over the last few months.

April 2, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Ian, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amazing team

Chancellors took over selling our house after a terrible experience with another estate agency, the difference in the levels of service was amazing, they provided an online app enabling us to check the progress of our house sale, they also telephoned on a weekly basis with updates, after twenty weeks with the first agency Chancellors found a buyer within four weeks of signing up, we will definately use them again

March 24, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Alan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Looking for a house in oxford?? Tiago is your man

I went Into the office and greeted by an agent named Tiago. He made me feel very comfortable and went out of his way to help me find a suitable accommodation. At times I felt that he cared more about helping me than myself helping me which I thought was very kind of him. For his age, Tiago seems to be well informed and knows the companies policies. If you are looking for a property in oxford then this guy will find you one.

March 21, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Juan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Iulia Branduse

I had great experience with the team, especially Iulia Branduse, she was fantastic.

March 21, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Mr Mohamad, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Absolutely perfect service

Absolutely perfect service from Chancellors. Iulia Branduse was our lettings agent and she was incredibly kind and facilitating from start to finish. She made the entire process very simple and manageable for us. Finding a property to rent in Oxford was too easy to believe, given the current shortage in housing in Oxford. I would highly recommend Chancellors in Headington, and if you get Iulia, you are in luck! Thank you Iulia and team for all your efforts.

March 20, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Essan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Rebecca was always there to sort out…

Rebecca was always there to sort out our issues. She is polite, helpful and professional. Thank you for all the help which made our stay easy here.

March 17, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Mr Kori, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I have a very good experience with…

I have a very good experience with Iulia (from Chancellors Headington branch). I think she is an excellent letting agent. She provides professional and efficient service and always provides prompt reply to my emails and calls. She is very nice and helpful. I highly recommend her. Thank you Iulia.

March 15, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Paul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Iulia has made a great effort to assist…

Iulia has made a great effort to assist in helping me find a property to rent. In my opinion, she has gone over and above what one can expect from a rental agent. I am trying to rent a property while being in another country and she has made every effort to make sure I get a good apartment (as I am not there to see it in person) and negotiate on my behalf.

March 15, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Dr Moonian, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Malcolm is a wonderful asset to the Headington branch!

Malcolm was absolutely outstanding during our whole process of finding a new home. We were relocating to the countryside and it was a big change for our family but Malcolm made the whole experience enjoyable. He is a very warm, personable and relatable individual who I would say definitely has your best interest at heart. Thank you so much for everything Malcolm!

March 16, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Mrs Obinna, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great experience

Kayleigh from the Headington branch has been fantastic from the start. I felt very supported by her throughout my property sale, with regular communication and guidance. She is an asset to her team!

March 14, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Ms Randall, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Efficient and friendly at all times

Efficient and friendly at all times. Good communication. Promptly deals with any issues.

March 1, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Mrs Debude, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional

Rebecca has been very approachable and professional throughout our time renting with Chancellors.

February 28, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Miss Baker, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Francesca Deacon - incredibly efficient

Francesca Deacon who oversees our property from the Bracknell office is amongst the most efficient people I've ever worked with. Her response time over the email is second-to-none. Highly recommended.

February 28, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Tim, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

It overall a very good experience we…

It overall a very good experience we had with Chancellors for both the properties we rented through them. Special mention for Ms Rebecca Thyer who was very helpful and quick in responding to our issues/queries emails at our 2nd property.

January 24, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Vijith, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Thank you Rebecca Thyer

Thank you Rebecca Thyer. We had an amazing experience with Rebecca of chancellors Headington . She is very professional and responded to all of my queries regarding the tenancy. Also very important thing ,She is always very approachable person too.I used to call three or four times per day ,however she was responding to all my concerns without any hesitations. She is very good asset of the team and would strongly recommend her.Good luck and thank you again for all your help and support.

January 31, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review Pousha, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very prompt response for our request…

Very prompt response for our request and was very quick to liaise with the necessary parties

January 19, 2023
Chancellors - Headington logo

Reply from Chancellors - Headington

Thank you for leaving us this great review customer, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look