Chancellors - Henley on Thames Reviews 

272
TrustScore 5 out of 5

4.9

17 Hart Street, RG9 2AR Henley-On-Thames, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Whenever I've needed to rent out my flat, I've always chosen Chancellors in Henley-on-Thames, and Katie is a big reason why. Katie has been professional, approachable and supportive throughout... See more

Company replied

Rated 5 out of 5 stars

We used Chancellors Henley branch whilst looking for a house in Henley-on-Thames. In general, they were extremely responsive to our questions and helped us explore our options. One Sales Agent in... See more

Company replied

Rated 4 out of 5 stars

Sam has always kept me up to date with information on potential tenants and marketing updates. When I have had any queries he has answered promptly. Have also enjoyed dealing with him in the past.... See more

Rated 5 out of 5 stars

Steven Morris at Chancellors has been fantastic to work with. We are tenants and Steven has been communicating with us about an issue that needed to be fixed by the landlord. He checked in with us mul... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 17 Hart Street, RG9 2AR, Henley-On-Thames, United Kingdom

  • 01491 571157

4.9

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(272)

1,576 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sashenka is a pleasure to work with

Sashenka has been amazing with her service with all her help with my portfolio.
A pleasure dealing with such professionalism, enthusiasm and great knowledge.
She must be a huge asset to your company!
Thank you.

October 30, 2020
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Excellent experience with Chancellors

Great experience with Chancellors. Very impressed by Robert and Sascha. They got lots of viewings through the door, were excellent with communications and kept me in the loop throughout. We built up a great relationship. Both very personable. Would use again and would recommend.

October 26, 2020
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Thank you for leaving us this great review Andrea, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful and transparent with the…

Very helpful and transparent with the buying process.

October 13, 2020
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Hi Oliver, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Sam - Chancellors, Henley

Sam, has helped me through a tough time in my life and helped me find the perfect property. Very easy to get along with and very approachable and always offered to be at the end of a phone should I have any issues or questions. One happy client!

October 9, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Hi Jamie, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Professional and Prompt Letting with Sam Hinton

For some time, we wanted to find a new letting agent who would provide us with the service and professionalism that we require. We have been delighted to work with Chancellors, Henley-on-Thames, to find a tenant for our property. We have been happy with all communications and processes with Chancellors and they certainly know their market. Our contact, Sam, was informative; always available to answer any queries and ensured we were regularly up-dated at all stages. He has been efficient, professional, proactive and friendly. It has been a positive experience and we are pleased to have promptly secured a new tenant.

October 7, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Hi Mr Willgoss, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Robert Penford at Chancellors H.O.T

Have used Robert Penford before and always found him helpful and professional...Any queries were always answered quickly and he never failed to return your calls.... All the Staff at the Henley Branch are to be highly recommended...

October 6, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Thank you Sheila for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Sam Hinton - Lettings

I had the pleasure of speaking with Sam Hinton from your lettings team. In all honesty, estate agents are the worst - I dreaded every single call from god knows how many agents I'd requested info from. Sam however was an absolute star - great, friendly and non-forceful communication skills. He was always on hand to help and kept following up with our best interests in mind. He never pestered but he would always notify us when changes took place with a property we were really interested in. Ultimately we went with a different property however he seemed genuinely happy for us to have found somewhere.
Couldn't recommend this guy enough :)

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent chancellor’s

Totally professional, friendly and helpful throughout, I can’t recommend highly enough. Fabulous!

September 25, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Thank you Mrs Robertson for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Sam was very helpful and easy to…

Sam was very helpful and easy to content. A very friendly and approachable estate agent who was always happy to help.

September 19, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Hi Mr Holgate, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Thank you Henley letting!

A big thank you to the letting team at Henley, they made our move so simple, Thank you Sam and Simon.

September 14, 2020
Unprompted review
Chancellors - Henley on Thames logo

Reply from Chancellors - Henley on Thames

Hi Steve, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

Rated 5 out of 5 stars

Communicative and responsive

Having just had an offer accepted on a property, I found Sasha very responsive and communicative throughout this first stage of the process. Hopefully this excellent Chancellors service will continue throughout the rest of the purchase process!

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

I would strongly recommend Chancellors to anyone looking to sell their home. They offer competitive rates and have a very experienced team who work extremely hard to sell your property and provide you with regular updates throughout the process.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I found Sam Hinton to be friendly, enthusiastic and professional and he was able to secure me excellent new tenants within the first week of marketing my property. He kept me informed every step of the way and was a pleasure to deal with.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Miss Bruton has always been a very attentive and constantly offers excellent customer service.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Professional and Friendly

I went and viewed a property with Sasha from the Chancellors branch in Henley. She was able to answer all of my questions and was very knowledgeable about the property and surrounding area. She was also very friendly, but clearly took the company Covid-19 secure measures seriously which made me feel safe and comfortable to bring other family members with me for another viewing. I would definitely recommend using this estate agents.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

5 Stars for Sam

Really easy to get hold of the relevant people (Sam) and our letting application was really well explained and handled quickly. Sam was really lovely and got us really excited for our new flat. He went above and beyond to make sure we had our keys on time even during the Covid pandemic and the flat was perfect for us. Very friendly and efficient.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Robert Penford @ Chancellors - Henley-on-Thames

Robert Penford and his colleague Sascha, Henley on Thames Chancellors, have been wonderfully supportive throughout our house sale. Robert is always the reasoned voice of calm, never encouraging false expectations, his assessment of the 'market place' has been scarily accurate and he is just a lovely person to deal with.
We have found Chancellors, as an organisation, very professional and very pleasant to deal with, an altogether pleasant experience in very stressful circumstances

July 21, 2020
Unprompted review
Rated 5 out of 5 stars

Sasha has been really great from day 1…

Sasha has been really great from day 1 - friendly, professional and most importantly proactive about communicating promptly and clearly with us about properties we have shown an interest in. Thank you!

July 15, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look