Chancellors - Kidlington Reviews 

387
TrustScore 4.5 out of 5

4.6

7 High Street, OX5 2DH Oxford, GB


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Rated 5 out of 5 stars

Thank you Sammy Cooper for helping us through the process of starting to rent in Kidlington. We are a large group of 6 sharers and so far Sammy has done a great job making sure we stay on top of the r... See more

Company replied

Rated 3 out of 5 stars

Very poor experience with Lifetime Legal -might not use Chancellors next time if they still use LL. Matt, Belle and Wai who ran the Kidlington office were very helpful - a plus for Chancellors The... See more

Company replied

Rated 5 out of 5 stars

Our names are Aniela and Vlad and we just bought our house recently. We've been very happy with Kayleigh (Kidlington branch), she is the one who deal with our offer and she did really well. When we we... See more

Company replied

Rated 5 out of 5 stars

I had several viewing with Rhiannon, and found her charming, efficient, and very knowledgeable about the properties. Gold Star review! Excellent. Kayleigh has been super efficient with all the paper... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

387 reviews

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4.6

All reviews

(387)

1,571 reviews in the last 12 months

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Rated 1 out of 5 stars

Lack of communication

Asked to book a viewing on a property for a Monday which was accepted, only to find out it was incorrectly confirmed by a different branch, and when I rang up to ask why it was never confirmed, I was told it had never been booked. This was extremely annoying as I had already booked the day off work to travel down to view the property.
Instead I was told I would receive a video tour a couple of days later, however this never materialised, when I rang the Kidlington office to chase this up I was repeatedly told the staff were very busy and they would send it when they could.
After several more days of getting no answer or video, to my dismay I was then told the property had already been letted.
I understand that the staff in the Kidlington office were very busy however an acknowledgment that the house had already been letted would have been appreciated instead of myself repeatedly ringing up only to find my phone calls going to answerphone.
Very disappointed

July 15, 2022
Chancellors - Kidlington logo

Reply from Chancellors - Kidlington

Hello Mr Phillips, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via caitlin.greaves@chancellors.co.uk with the details? Many thanks

Rated 5 out of 5 stars

Chancellor's have endeavoured to market…

Chancellor's have endeavoured to market my property with Tenacity and every angle possible.
Where there was a problem they worked with me to find a solution that would work and be beneficiary to all parties.

Helen Moore

July 12, 2022
Rated 5 out of 5 stars

Review on two members of Kidlingon team

I have been liaising with Kayleigh Burrett and Anthony McCabe on the sale of a small flat in Kidlington. There have been leasehold issues and both have been informative on constructive options to move forward, linking up to other colleagues to provide the relevant information.The email updates on feedback after viewings have been prompt and all communication has been positive. I have not always been able to respond quickly but they have been patient and understanding on this.

July 6, 2022
Rated 5 out of 5 stars

I am very pleased with all updates that…

I am very pleased with all updates that I have been given
Very acknowledgeable, polite pleasant & can’t thank you enough for the quick turn around in my very difficult time
I am looking for a new property & will be getting in touch with Kayleigh for her expertise help
Thank you again
Tracey Sanders

June 27, 2022
Rated 5 out of 5 stars

Can recommend Chancellors

Can recommend Chancellors, Kidlington and in particular Anthony and Kayleigh for their advice and keeping us informed of any problems which arose during the house sale process.

June 24, 2022
Rated 5 out of 5 stars

Raychel was great during our viewing of…

Raychel was great during our viewing of the house. She answered all our questions and made us feel very comfortable during the viewing and somehow very at home, even if the property ended up not being the right one for us this time.

June 18, 2022
Rated 5 out of 5 stars

I found my dream house 🎉🎉🎉

I found my dream house 🎉🎉🎉

I was so nervous and excited about finding a new home. I'd never used an estate agent before. I was shown round by Holly Kellond. Holly could see how much it meant to me. Whilst looking round the property I was so emotional. She was warm and patient with me. Once I was accepted for the property, the paperwork was sent through. I get so overwhelmed with anything official like that. But Holly was there to answer any questions I had (and there were a lot of questions!!) She always replied to my emails promptly and got back to me if I called her. I never felt like I was too much or felt silly asking her questions. She walked me through the process and for that, I'm so grateful. It made what could be a really stressful time, so much easier. Thank you Holly and all the staff at Chancellors for doing all the work behind the scenes to help me secure my dream rental.

June 7, 2022
Rated 5 out of 5 stars

I asked Chancellors to provide…

I asked Chancellors to provide valuations for probate on 4 properties. This they have done with utmost speed and courtesy. I'm instructed to avoid mentioning individual names, but my initial contact was with the manager of the Summertown branch, with the valuations provided by a representative of the Kidlington office. Both were extremely efficient and personable with the latter taking a substantial amount of time talking me through all aspects of the valuations. A thoroughly professional service. My thanks to both individuals and Chancellors as a company.

May 31, 2022
Rated 5 out of 5 stars

My appointment to view a rental…

My appointment to view a rental property was arranged quickly and efficiently by Kayleigh and Holly with short notice. Holly showed me around, answered my questions, was friendly but to the point. Follow up was required with various forms needing to be sent which Kayleigh sent that same day which was good because it was a Saturday afternoon. Overall a very good experience, I would definately recommend Chancellors Kidlington office.

May 29, 2022
Rated 5 out of 5 stars

Thank you Holly!

I wanted to thank Holly Kellond for help finding my accomodation. Wanted to let everybody know how satisfied I am with all of her professional and efficient work. You are very lucky to have her in your team.
Virginija

May 19, 2022
Rated 5 out of 5 stars

Thank you Chancellors Kidlington

The service from Chancellors in Kidlington was excellent. Kayleigh B handled my purchase - I'm a first time buyer and she was so helpful! She explained everything and kept me in the loop at all times. She was super speedy replying to my emails and never missed a beat. I can't thank her enough!

May 15, 2022

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