The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
Company replied
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The most cooperative and kind staff I've ever come across any real estate agency. Corresponding with them was always smooth and easy. Our property manager Betsy P. was very approachable and friendly... See more
Company replied
BROOKE was the main reason we chose the property on 21 charmwood close , she demonstrated that she knows the area well, the local interests and her professionalism, mannerism and caring attitud... See more
I’ve been contacted prior my appointment to confirm the timings and also was informed about the best place to park the car. On the day we were greeted by Erin and have been shown around the flat even... See more
Company replied
Swift response and action from Libby Giles this week, has ensured that the heating was back up and running timeously for our tenants and with a permanent solution with a contractor scheduled in soon.... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
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46 Northbrook Street, RG14 1DT, Newbury, United Kingdom
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It was a great experience doing the viewing today with Chancellors. The agent was very friendly, patient, and helpful, showing us around and answering all the questions we had. Hope we can get this property ASAP.
Representative was kind and welcoming. If a question asked was unkniwn, promised to get back to us which shows dedication of care to cistomer experience.
Chancellors were a huge help in the process of looking for my first flat. I had started a new job in the area and found the prospect of moving incredibly intimidating at first, but I was shown around a few locations and was very quickly able to make a decision and put the paperwork through on a place I loved. Great communication and very friendly!
Vassna was very warm, welcoming and bubbly whilst maintaining a good level of professionalism, Vassna was extremely helpful and informative throughout the viewing, thank you.
It was on time and a swift booking. Its a bit awkward doing viewings with other people but Vassna made me feel more comfortable. She was very friendly and knowledgeable.
Over all professional and very informative about the property. Very satisfied about the experience with chancellors
Vassna was warm and welcoming. She took the time to show us around the entire property, gave us some really valuable information and answered our questions confidently. We had a really lovely experience with Vassna today and want to personally thank her for being so kind.
Vassna was very friendly and yet very professional.
She made my viewing a good and memorable one and even offered suggestions.
Excellent and useful rental viewing with Chancellors.
Brooke is amazing, she really took the time to get to know us and understand what we wanted! I was quite enthusiastic and reached out to her often to ask for updates but she was always calm and understanding and never made anything seem like an issue
Brooke was amazing throughout the whole process very efficient and had my best interests at heart!
I have met Brooke on a few occasions whilst in the process of viewing few properties. Her client centred approach and personal approach has been great. Brooke has been very professional and followed up promptly any requests and kept the communication going between parties effectively. Thank you Brooke you’re very good at what you’re doing!
The viewing was on time,informative,all we needed
Brook is the best negotiator of Newbury! Thanks her a lot! Regards,
Aigul
Chancellors Newbury have been excellent in helping me get my new apartment tenancy sorted.
Brooke has been extremely helpful, from the first phone call to completing the contracts, she has been proactive in keeping me updated on the progress and getting everything sorted ahead of my move in date. Her friendly demeanor made it a pleasure to deal with her and made the whole process a lot easier!
Lilli from the progression team was great at following up all the documents to make sure everything went through on time for move in date.
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