Chancellors - Notting Hill Reviews 

373
TrustScore 5 out of 5

4.9

15 Notting Hill Gate, W11 3JQ London, GB


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Rated 5 out of 5 stars

What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house

Rated 5 out of 5 stars

Ruadhri was my main point of contact throughout my experience with Chancellors Notting Hill. Not only was he very communicative, he stayed later on a saturday to show me a property. His warm and kno... See more

Rated 5 out of 5 stars

I am a landlord and Chancellors has been handling a complete letting process for me for quite some time now. They make it smooth and easy, making sure everyone involved complies with all the curr... See more

Company replied

Rated 5 out of 5 stars

Ruadhri from the estate agency did a fantastic job lining up various options for my flat search. His dedication and know-how in suggesting alternatives showed he genuinely cared about finding me the p... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 15 Notting Hill Gate, W11 3JQ, London, United Kingdom

  • 020 7727 7227

4.9

Excellent

TrustScore 5 out of 5

373 reviews

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4.9

All reviews

(373)

1,571 reviews in the last 12 months

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Rated 1 out of 5 stars

They dont reply to emails or telephone…

They dont reply to emails or telephone calls. Indifferent to sales. Dont reply to emails or telephone calls. Time wasters!!

October 1, 2024
Unprompted review
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hello Dolores Vazquez, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Notting Hill branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 1 out of 5 stars

Avoid at All Costs - The Most Unprofessional Experience Ever!

Chancellors is a complete disaster of an agency! I traveled all the way from outside London for a confirmed viewing, only to waste 2 hours of my life waiting around like an idiot. They had already sent me a confirmation email, but then called me just 1 hour before the appointment to say they were STILL waiting for the landlord’s confirmation. Are you serious?! Why send a confirmation in the first place if you can’t even secure the viewing? Their “solution” was to offer me a pathetic 35 m² flat for the same price, when I came to see one that was over 50 m²!

This level of incompetence and lack of respect for people's time is beyond belief. They don't even deserve 1 star! Avoid this unprofessional joke of an agency at all costs—unless you enjoy having your time and patience wasted!

October 8, 2024
Unprompted review
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for letting us know about this Ali, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Molly was key in organizing the…

Molly was key in organizing the maintenance and renovation works in our flat. She always made herself available to answer our questions, and ensured fast and transparent communication between the contractors and us. Things would have moved much slower without her.
Thanks again!

September 19, 2024
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Tom for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Helpful and professional

Jordan and Abi were really helpful and diligent in helping us find a great flat, and ensuring the process to move in went smoothly. Very friendly and professional.

August 14, 2024
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Matthew was very kind and attentive.

Matthew was very kind and attentive.

June 18, 2024
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Jordan was very helpful with keeping us…

Jordan was very helpful with keeping us informed throughout the letting process and ensured we were able to get a viewing which accommodated our busy schedules. We were slightly late to our appointment for reasons out of our control and he was still able to welcome us to the property which we were extremely grateful for. He remained in touch with us throughout and was polite, informative, and professional.

February 28, 2024
Rated 5 out of 5 stars

THANK YOU JASMINE YACOUB

Jasmine Jacoub was our allocated Sales Executive and she could not have been more helpful. She was very knowledgeable about the local market and was from the outset realistic about the price we could expect for the property being sold. At all times she was totally committed, professional and friendly. Jasmine made various recommendations during the process and as we had complete confidence in her proposals we were happy to follow them which resulted in a successful sale. She communicated regularly and was always available in the office or at the telephone and responded punctually to emails and any follow up required. I do not see how Jasmine could have improved on the outstanding service provided. She is a credit to Chancellors.

February 27, 2024
Rated 5 out of 5 stars

Ruadhri: Navigating the Flat Hunt with Dedication and Expertise

Ruadhri from the estate agency did a fantastic job lining up various options for my flat search. His dedication and know-how in suggesting alternatives showed he genuinely cared about finding me the perfect place. Ruadhri's friendly and determined approach makes him a standout in the real estate game. A big shoutout to him for all the help in the process!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience in London’s property jungle

Jordan from chancellors has been a great agent to work with during our property search in London. His flexibility and accommodation to our schedule made the property search seamless. He tailored property options perfectly to our budget and criteria, showcasing an attentive, friendly and non-pushy approach. Highly recommend!

January 31, 2024
Rated 5 out of 5 stars

Personalised service

Ruadhri was my main point of contact throughout my experience with Chancellors Notting Hill. Not only was he very communicative, he stayed later on a saturday to show me a property.
His warm and knowledgeable approach to what can be a fast paced, cold lettings world was a breath a fresh air and made me only want to work with Chancellors and with him. He went above and beyond to help me secure the flat and has been helpful even once contracts were signed.

January 6, 2024
Rated 5 out of 5 stars

Professional advisory with a sense of urgency

Highly recommend Ruadhri Bates at Chancellors (Notting Hill) to anyone who is looking for professional advisory in relation to their accommodation search in the Notting Hill area. Acted swiftly following our initial meeting and offered great advice throughout my search process and always followed up on any leads with a sense of urgency.

January 20, 2024
Rated 5 out of 5 stars

Very responsive and pro-active

Very responsive and pro-active, would definitely come back again.

December 8, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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