Chancellors - Notting Hill Reviews 

373
TrustScore 5 out of 5

4.9

15 Notting Hill Gate, W11 3JQ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house

Rated 5 out of 5 stars

Ruadhri was my main point of contact throughout my experience with Chancellors Notting Hill. Not only was he very communicative, he stayed later on a saturday to show me a property. His warm and kno... See more

Rated 5 out of 5 stars

I am a landlord and Chancellors has been handling a complete letting process for me for quite some time now. They make it smooth and easy, making sure everyone involved complies with all the curr... See more

Company replied

Rated 5 out of 5 stars

Ruadhri from the estate agency did a fantastic job lining up various options for my flat search. His dedication and know-how in suggesting alternatives showed he genuinely cared about finding me the p... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 15 Notting Hill Gate, W11 3JQ, London, United Kingdom

  • 020 7727 7227

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(373)

1,570 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Proactive and persistent

Jasmine was proactive and persistent. She communicated frequently and got more viewings in than the two previous agents combined.

April 21, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review James, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Matt was really helpful to someone who…

Matt was really helpful to someone who needed someone to advise and make the process seem less. I have a very busy job so having Matt arranging everything so quickly really helped. I’d highly recommend speaking with Matt and using Chancellors.

April 17, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Daniel, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I recently worked with Matt to find a…

I recently worked with Matt to find a flat and he was extremely communicative, keeping me informed through the whole process and always being available to answer any questions I had. He really went the extra mile to ensure that I found a place and that my needs are met. Overall, I highly recommend Matt and the team at Chancellors - their professionalism and dedication to their clients is top-notch!

April 16, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Angie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Hossein was very positive.

Hossein was very positive and helpful. We decided to move to Chancellors because of Hossein.

April 11, 2023
Unprompted review
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Emily, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Appreciation

Special thanks to Mr. H. Ghaneh for the advice and opinion so freely given to me on the properties chosen . He has also been very helpful in introducing desired properties .

April 13, 2023
Unprompted review
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Dr.M.Alimadadian, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I contacted Chancellors with regards to…

I contacted Chancellors with regards to my anual rental increase and dealt with Daniel Limbu who effortlessly and professionally dealt with my enquiry. He quickly understood what I needed to convey to my landlord and called me back with a positive answer within 10 minutes. Very impressed with the service and manner in which my enquiry was handled.

April 5, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Angie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Lovely viewing experience

Matt was lovely, helped me with the many questions I had and was very patient and kind. Also, he did not push me too much although the market is crazy at the moment, so I could choose the best property without regretting the choice made with stress.

March 20, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Ms Antiga, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Outstanding service - so smooth!

Our experience with Chancellors has been outstanding. We found the house of our dreams within a week and we got our offer accepted two days after. Matt in particular has been amazing, making the stressing process of finding a house extremely smooth. Would definitely recommend!

January 24, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Berta, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 4 out of 5 stars

Great Service

Ruadhri was responsive, helpful and friendly at all times. The only reason for four stars is the unavailability for proposed viewings due to an inability to access the property, but all dealings with our contact personally were great.

January 23, 2023
Rated 5 out of 5 stars

Really smooth management of my flat renting and sale.

Really smooth management of my flat for 10 years by Edward Parker when I rented it. His management was excellent and invaluably calm through all the highs and lows of renting. I then opted to sell through Chancellors as well and was equally well looked after. Jasmine was particularly supportive and helpful. Would highly recommend.

January 23, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Tamsin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy is punctual and attentive and…

Amy is punctual and attentive and always handles everything with utmost professionalism and a wonderful manner. Couldn’t be happier.

January 13, 2023
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Serene, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy Stanborough and Edward Parker

I have had the pleasure of dealing with Amy Stanborough who manages my rental property very well. She is always prompt in getting back and sorting out any issues with running a property.

December 14, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Ms Andreassen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Hugh Saffrey was very helpful

Hugh Saffrey was very helpful in my property search! Thank you Hugh

December 7, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ms Brown, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Exceptional Service and Professionalism

We loved working with Matt! He was extremely professional and was able to handle our needs as an international renter trying to navigate the rental market. Matt always went above and beyond. We have worked with other agents however, none have come close to his level of professionalism and dedication to getting his clients into their dream property. This review was well deserved and we look forward to working with him again.

November 14, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Mr Koss, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Kensington Resident - 2017-2022

I have rented in Kensington since 2017 and had my property managed by Chancellors. Hugh Saffrey was assisting me during my stay and in particular, I wanted to commend him as during my time he was kind and prompt to respond, assist and solve any issues I may have.

Once I had to move out recently, Hugh has continued to be available to assist. When house searching soon I would not hesitate to get in touch with Chancellors again as a result.

Thanks

November 25, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Federico, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Good experience with Chancellors - Notting Hill

We are looking for a rental house online, and we contact Hugh Saffrey of Chancellors-Notting Hill. He called me as soon as we sent the email, and then arranged a time to show us the house. After we met, we went to the apartment directly and introduced the information of the house in detail. Afterwards, he actively promoted our signing progress. Our feeling is that Hugh Saffrey is very professional and efficient. The most important thing is that the information provided by Chancellors-Notting Hill online is the real house information, unlike other agents who will tell you that the house you like is gone now, and then recommend your higher-priced house.
If you need to find a house in London, we highly recommend that you contact Chancellors, they are reliable.

November 22, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Stella, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Jasmine is not only polite but offers…

Jasmine is not only polite but offers valuable advice in a constructive and gentle way without exerting pressure for a quick decision

November 10, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ms Somanath, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellent Estate Agent

Francesca Superti was extremely helpful, professional and very competent in arranging viewings and finding a buyer for my flat and fully supported the process for the sale. Francesca Superti several times went over and above to help with queries and assistance I needed. I highly recommend Francesca from Chancellors to anyone looking to sell a property or for property related matters. Many thanks Francesca.

November 9, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi SC, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Jasmine was easy to contact

Jasmine was easy to contact , came back with responses promptly , very professional . Great service

July 1, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Dr Rajan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look