Chancellors - Notting Hill Reviews 

373
TrustScore 5 out of 5

4.9

15 Notting Hill Gate, W11 3JQ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house

Rated 5 out of 5 stars

Ruadhri was my main point of contact throughout my experience with Chancellors Notting Hill. Not only was he very communicative, he stayed later on a saturday to show me a property. His warm and kno... See more

Rated 5 out of 5 stars

I am a landlord and Chancellors has been handling a complete letting process for me for quite some time now. They make it smooth and easy, making sure everyone involved complies with all the curr... See more

Company replied

Rated 5 out of 5 stars

Ruadhri from the estate agency did a fantastic job lining up various options for my flat search. His dedication and know-how in suggesting alternatives showed he genuinely cared about finding me the p... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 15 Notting Hill Gate, W11 3JQ, London, United Kingdom

  • 020 7727 7227

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(373)

1,571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jasmine was there throughout the whole…

Jasmine was there throughout the whole process always willing to support and making herself available. She played a pivotal role in ensuring the deal got over the finishing line. Thank you.

October 28, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Mr Norrdell, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Best agent in London

I moved from the U.S. and got in contact with Ruadhri who made me feel valued and showcased a genuine interest in not only doing business but making sure the process would be smooth and fast - given that I needed to move-in in a very short period of time. He conducts himself with honesty, and integrity, respect, has a professional demeanor, is highly responsive at all times, and made sure that as an international transplant I would have all the tools and information needed to obtain the flat. In the process of finding a flat I met with 10+ agents from which I can truly say Ruadhri was by far the best. I would definitely contact him and Chancellors again and would refer him to friends without a doubt. Thank you Ruadhri, really appreciated your help!

October 18, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Mr Angles, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Hugh was extremely helpful and very…

Hugh was extremely helpful and very professional. He's been a great help to us in this difficult market.

October 13, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Alexandra, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Review Hugh

Hugh has been extremely helpful in my property search, understanding my expectations as a customer and being flexible in viewing times and answering emails in a professional manner and quickly

October 3, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ms Grolman, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Matt Sanderson was my Agent helping me…

Matt Sanderson was my Agent helping me find a flat in a crazy time. He truly went above and beyond to help me find a good place. He was kind and professional. Highly recommend :)

September 20, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ms Price, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

The service provided by Chancellors…

The service provided by Chancellors have been great. Amy Stanborough Has been making the communication with the landlord smooth, fast and effective. She is always solving even the smallest inconvenience for us, with the fastest and kindest response. She provides an excellent customer support.

September 3, 2022
Rated 5 out of 5 stars

I had a significant issue related to plumbing

I had a significant issue related to the blocked drainage system in the whole flat. (Kitchen sink, bath, toilet). Ms. Amy Stanborough Not only cordially and attentively recorded and acknowledge the situation but the next day I had an engineer visiting my flat and solving the problem. Great customer service and resolution.

August 24, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I chose Chancellors Nottinghill after…

I chose Chancellors Nottinghill after two previous agents failed to sell my property. From my original consoltation with Chancellors I felt confident that they had the right attitude and they were on my side in what I was looking for. From the begining, they had buyers ready to view my property which was a good sign. After every viewing I received an update on what the potential buyer thought and on top of that I received a weekly update as well as a personal call from them to discuss any issues. The whole team assigned to my property were professional and kept me informed throughout the process. A big thank you to Noel, Francnesca and Jasmin for their hard work in finding the right buyer and seeing the deal through. I would recomend Chancellors without a doubt. Great team.

August 22, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Abdeslam , we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Fantastic Service

My experience working with Chancellors was extremely positive. Ruadrhi was quick and thorough in responding to all of my questions, even with a five hour time difference, and helped me secure a flat that met all the criteria I was looking for and was within my budget. I had some technical difficulties filling out my offer form and the team was so courteous and allowed me to make an offer anyway so I wouldn't miss out on the flat. I am very grateful Chancellors made my leasing experience so seamless.

August 15, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you Sarah for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A true pleasure!

Hugh was fantastic. In an industry that sometimes feels very sales focused, Hugh was a breath of fresh air. He was considerate, understood my requirements, and never tried to pressure me into something I did not want. He was frequent in his communication and extremely responsive on a daily basis.

August 15, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Ms Brown, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Hi Ms Baudouin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Matt was super helpful and transparent…

Matt was super helpful and transparent through the whole process. The admin team have also been very proactive in turning things around quickly.

July 22, 2022
Chancellors - Notting Hill logo

Reply from Chancellors - Notting Hill

Thank you for leaving us this great review Roisin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great experience with lettings

After contacting this office about a property listed on Rightmove, I was contacted the same day by an agent, Hugh Saffrey, who then brought me to the property. He was very responsive, and when this initial place didn't work out, he would contact me as soon as another place came up that I might be interested in. Very professional and positive experience.

July 12, 2022
Rated 5 out of 5 stars

Chancellors Notting Hill branch…

Chancellors Notting Hill branch provided a bespoke service like no other. Hugh Saffrey was extremely professional and relentless in trying to find me and my family our next home. I appreciated their tactfulness and felt taken care of (unlike other agencies I have worked with). Keep up the good job!

June 8, 2022
Rated 5 out of 5 stars

Very helpful estate agents

Very helpful estate agents, by far the friendliest I've come across and generally honest and upfront in their approach. Great service from Ruadhri who was out main contact, but also from other staff over the phone who were all very responsive.

May 27, 2022
Rated 5 out of 5 stars

Amy - review

Amy was very professional and friendly in dealing with my case. She was prompt in answering to my queries with all the requested information. Amy shows definitely very good client relationship skills and make you feel that you care.

May 27, 2022
Rated 5 out of 5 stars

Good response

Really good response from the representatives. Quick and helpful. They were honest about the properties. Updated me promptly and asked about my opinion.

May 24, 2022
Rated 5 out of 5 stars

What a refreshing change from my previous letting agency!

What a refreshing change from my previous letting agency! After dealing with neglect, missed phone calls, and clearly a one-sided deposit process of the previous agency, I have had the great luck to be signing my next one with Chancellors.

These guys are professionals.

First of all, I really appreciated how smooth and well executed the contract was. Everything was well document, all the documents were in place, the inventory checkup is very comprehensive. Great experience.

Then, the property management is fantastic. Amy S is the property manager for the property I am renting, and she is great. She is helpful and professional, always follows up on any emails or phone calls I make but most importantly, she consistently resolves with the problems that I have with the flat. Be it leaks, broken appliances, anything really.

5 stars for great service :)

March 4, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look