Chancellors - Oxford Student Reviews 

40
TrustScore 4.5 out of 5

4.6

107 London Road, OX3 9HZ Oxford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff at Chancellors, Ms. Franki Deacon, is very helpful and always responds promptly to my queries. I give high recommendation to her services.

Company replied

Rated 4 out of 5 stars

We were kindly shown around a couple of properties by Tilly, one of the student lettings agents. She was great with information and answered all our questions without being pushy or impatient, and we... See more

Rated 5 out of 5 stars

Tilly is an amazing letting agent! I have been desperately looking for a student house after some unfortunate circumstances and she she was very nice on the phone and kept in contact about accommodati... See more

Rated 5 out of 5 stars

Tilly Saxton was absolutely amazing. There for us through the whole process of finding a house giving us all the information we needed there and then. We have now successfully found a house with her h... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 107 London Road, OX3 9HZ, Oxford, United Kingdom

  • 01865 765000

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

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4-star
3-star
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1-star

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4.6

All reviews

(40)

1,570 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

I have been renting an apartment with Chancellors for a year. I would like to make a compliment about Francesca Deacon, who has been so helpful to fix the issues in the apartment. Thank you so much for your professionalism and quick replies to my queries.

March 28, 2023
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Lara, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

A good service

Francesca has always been ready to deal with whatever has come up with the new tenants. She is polite and understanding of the situation with the house.

March 8, 2023
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Ms Cantalamessa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Rebecca was consistently helpful and…

Rebecca was consistently helpful and reliable throughout the whole process- meaning it was all stress free!

February 6, 2023
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Miss Poole, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

100%the very best service one could ask…

100%the very best service one could ask for

January 17, 2023
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Mrs Silver, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Both were very helpful and provided me…

Both were very helpful and provided me with the correct information. They were friendly and lovely to deal with!! :)

November 19, 2022
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Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Miss Weller, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Well organised

They helped us with our rental application.

November 14, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi Miss Van Hunen, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Rebecca was incredibly helpful in…

Rebecca was incredibly helpful in making the process of setting up our student rental. From seamlessly organising the viewing to answering all questions clearly she was great from start to finish.

November 16, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi Miss Wittmann, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Rebecca was patient

Rebecca was patient, helpful and provided swift communication

November 7, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Mr Rey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Rebecca has been so helpful and is…

Rebecca has been so helpful and is continuing to help us, I’ve had great communication from her too.

November 10, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi Miss Okeefe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Rebecca has been super helpful and…

Rebecca has been super helpful and friendly throughout the whole process, thanks!

November 1, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Thank you for leaving us this great review Dora, Vita & Clem, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great experience

Rebecca and Lewis were both very helpful, friendly and patient. Thanks again.

October 25, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi Cali, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Thank you.

Thank you.
Elle has been very helpful

July 30, 2022
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi Miss Tun, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

First class advertising and referencing of new tenants

After searching for many weeks for reliable tenants, I was approached by Chancellors to take over my rental property. At first I was sceptical but after 4 weeks Chancellors have found some excellent new tenants and completed thorough reference checks. After commissions, I am receiving the same target price I wanted. At all times I have been well informed of progress and I could not be happier with the high quality of service I have received to date.
Ian Atkinson (Landlord)

June 20, 2022
Rated 1 out of 5 stars

GDPR and ICO should investigate…

This company in my opinion is collecting data from callers to properties “to good to be true” for sale. When people such as myself call in it’s unavailable. Only to collect as mush details to hold on their call-out centre.

Case and point:
See ref- properties/121496354

Spoken to Owen yet the arrogance of duping the public seems of greater benefit then to do the right thing and remove it off their site…

Hoping that #GDPR and #ICO gets in touch with the motivation for these stealthy actions.

Don’t give them your details!

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Nathan was really helpful and he sent us the perfect house to move from our current lovely one very promptly. The visit and everything was done quickly. Thank you!

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

Above and beyond service from Nathan

Nathan went above and beyond for our group finding a house. After a couple of unsuccessful applications he kept on pushing for us to get a house. Really helpful with house videos and booking viewings and was very polite and responsive in our communication. All round very good service and would recommend Chancellors' and Nathan's services highly. Thank you!

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for all the help you have…

Thank you for all the help you have given us, and I will recommend it to all the friends we know! Your all the best ! Mrs Sirus Kayedi.

March 6, 2020
Unprompted review
Chancellors - Oxford Student logo

Reply from Chancellors - Oxford Student

Hi, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

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