Chancellors - Sunbury on Thames Reviews 

413
TrustScore 4.5 out of 5

4.6

1 Staines Road West, TW16 7AB Sunbury-On-Thames, GB


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Rated 5 out of 5 stars

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised by the speed and efficiency of the service I received from Chancellors today. Within 10 minutes of walking through the door, all my particulars had been noted and one of the... See more

Company replied

Rated 5 out of 5 stars

Chancellors estate agent’s Sunbury branch in Middlesex recently sold one of our by-to-let flats. The market is not good for sellers at the moment and there were some particularly tricky issues that ma... See more

Company replied

Rated 5 out of 5 stars

I have just sold my house through Chancellors in Sunbury. I would definitely recommend Chancellors to any one considering buying or selling a house. Daniel Short was absolutely excellent in all that h... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 1 Staines Road West, TW16 7AB, Sunbury-On-Thames, United Kingdom

  • 01932 785164

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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4.6

All reviews

(413)

1,710 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 service, amazing staff!

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys for helping me with my new home, 10/10 service! Cannot recommend enough. :)

July 21, 2026
Unprompted review
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Reply from Chancellors - Sunbury on Thames

We appreciate you sharing your positive experience! We are so pleased our team made the process straightforward and answered all your questions. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Approachable and Helpful Service

We had a very positive experience with Chancellors. The agent was approachable, helpful, and guided us well from the viewing stage throughout the process.

They were responsive to our questions, provided clear information, and made the experience feel smooth and comfortable. We really appreciate their support and professionalism.

Highly recommended.

June 9, 2026
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Reply from Chancellors - Sunbury on Thames

We appreciate you sharing your very positive experience. We're so glad to hear that our agent was approachable, helpful, and guided you well throughout the process. Thank you for your feedback, we are happy to know we made the experience smooth and comfortable.

Rated 5 out of 5 stars

My partner and I are first time buyers…

My partner and I are first time buyers and Patrick has been so helpful and friendly throughout our search and very easy to communicate and get along with.

April 23, 2026
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Reply from Chancellors - Sunbury on Thames

We appreciate you sharing your positive experience! We are so pleased to hear that our team was helpful and friendly during your search as first-time buyers, and easy to communicate with.

Rated 1 out of 5 stars

I was a loyal customer of chancellor…

I was a loyal customer of chancellor since 2019, however i have got a horrendous experience today with them about an outstanding issue where i have called countless times, left voice messages, wrote several emails but no resolution. I was promised a call back by Saffron, Rebecca and Fiona and few other people but nobody every called. Today I was transferred to Dennis Jordan some top shot senior person as what she claimed. She was extremely rude and arrogant. She was not interested in listening to my concern for which i am trying to get an answer from past more then a month...because of todays conversation i feel mentally stressed and harassed by chancellor...I want chancellor to listen to all the call recordings and see how patient i have been from more then a month...i feel completely broke after speaking to Dennis.. i feel very anxious and will speak to my GP now....I am still waiting for a resolution on my concern...irrespective of my issue..people like Dennis bring disrepute to a prestigious company like Chancellors...she should learn how to talk to your customers from Rebecca...

April 1, 2026
Unprompted review
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Reply from Chancellors - Sunbury on Thames

Hello, we are sorry to read of your review and have notified the relevant department about your message. They will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

March 10, 2026
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Reply from Chancellors - Sunbury on Thames

We appreciate you sharing your positive experience. We're so glad to hear that our team member was professional and honest, and that you enjoyed your viewings. Thank you for your feedback.

Rated 5 out of 5 stars

Angel White was very helpful

Angel White was very helpful, proactive and understanding whilst dealing with me. I was very pleased with the service.

February 16, 2026
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Reply from Chancellors - Sunbury on Thames

We appreciate you sharing your positive experience! We are so pleased to hear that our service was helpful, proactive, and understanding.

Rated 5 out of 5 stars

We were very glad and thankful for our…

We were very glad and thankful for our property manager Saffron Burgess for sorting out our property issues she was very helpful.

February 26, 2026
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Reply from Chancellors - Sunbury on Thames

We appreciate you taking the time to share your positive experience. We are so glad to hear that our property management service was helpful to you.

Rated 5 out of 5 stars

Patrick Smith was excellent throughout…

Patrick Smith was excellent throughout the entire buying process. As it was my first time purchasing a property on my own, he talked me through everything I needed to know and kept me updated at every stage. I would confidently use Chancellors and Patrick again in the future.

December 5, 2025
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Reply from Chancellors - Sunbury on Thames

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great sales service

Chancellors estate agent’s Sunbury branch in Middlesex recently sold one of our by-to-let flats. The market is not good for sellers at the moment and there were some particularly tricky issues that made this a difficult sale. Luke (Sales manager), Pat and Briar were just brilliant. They dealt with everything in a calm, professional manner. They kept us informed of progress, always friendly and upbeat, coming up with inventive ideas to deal with issues. We just could not have had a better service. Thanks guys.

November 21, 2025
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Reply from Chancellors - Sunbury on Thames

We're happy to hear that our team provided such excellent support during the sale of your property. We appreciate your recognition of their calm, professional approach in navigating the market's challenges. Thank you for your positive feedback!

Rated 4 out of 5 stars

Patrick Smith helped as a lot during…

Patrick Smith helped as a lot during the selling of our house

November 17, 2025
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Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Our Family just bought a house with…

Our Family just bought a house with your help. All has gone smoothly, amazing communication and great customer service. Would 100% recommend

November 14, 2025
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Reply from Chancellors - Sunbury on Thames

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

The branch manager and staff were…

The branch manager and staff were amazing during a tricky sales process. They communicated with the buyer and their solicitor to keep us up to date. I can not fault them. Chancellors Specialist Sales team however were ineffective and I honestly have no idea what their purpose is. Thank you to Luke and Patrick at the branch .

November 7, 2025
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Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

A big thanks you to Patrick

A big thanks you to Patrick, who really helped me to get my purchase finalised.

November 6, 2025
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

We're happy to hear that the purchase process was finalized smoothly with the assistance you received. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent service

Very helpful and informative throughout the process. Easy to contact and happy to answer any questions. A calm voice in what is a very stressful time.

November 3, 2025
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Reply from Chancellors - Sunbury on Thames

We're happy to hear that our assistance was helpful and informative during this stressful time. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Patrick at Chancellors 5*

Patrick was extremely helpful, professional, and friendly. Answering our questions promptly and stepping in when needed to help move the purchase along.

August 1, 2025
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Reply from Chancellors - Sunbury on Thames

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Great Customer Service

I have dealt with this company since 2018 for letting and managing my property. Their services are excellent and meeting customers need. Amy Jones provided a great help in finalizing the renewal of my contract with the tenant. I kindly request the company to reconsider and reduce the percentage of the letting and management fees.

August 4, 2025
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Reply from Chancellors - Sunbury on Thames

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Been with Chancellors for 7 years and still going strong

Been with Chancellors for 7 years and just renewed the tenancy for yet another! Couldn't have gone any smoother - huge thanks to Amy for help, she's always a pleasure to work with! x

August 4, 2025
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Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Amy has been amazing

Amy has been amazing! She is so thorough with communication and on the ball! Thank you.

April 15, 2025
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Reply from Chancellors - Sunbury on Thames

We're thrilled to hear about your positive experience. We appreciate you taking the time to share your feedback. We're glad you found our communication helpful and efficient.

Rated 5 out of 5 stars

Purchasing property

Patrick and the team kept me informed throughout the entire process. It was a challenging purchase due to the seller's property chain falling through, but eventually we got back on track.

All my queries—whether good news or bad—were responded to promptly and professionally. I really appreciated the transparency and commitment shown to getting this sale over the line.

Thank you for your support and dedication.

April 24, 2025
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Reply from Chancellors - Sunbury on Thames

Hi Graham, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Patrick was very helpful and…

Patrick was very helpful and considerate at all times

April 24, 2025
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Reply from Chancellors - Sunbury on Thames

Hi Peter, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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