Chancellors - Surbiton Reviews 

179
TrustScore 4.5 out of 5

4.7

1-5 St Mark's Hill, KT6 4LH Surbiton, GB


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Rated 5 out of 5 stars

David Airs at Surbiton branch has been a tower of strength during the sale of my flat. Kind helpful extremely understanding. Could not have asked for more from an estate agent. Many thanks 😊

Company replied

Rated 5 out of 5 stars

Estate agent very responsive and helpful to organise a viewing, provide detailed property information and to negotiate the price on our behalf - all at very short notice. Everything you expect and mor... See more

Company replied

Rated 5 out of 5 stars

My 93yr old Dad owned a rental house in Tolworth for 34years. I asked Lucy to provide a valuation on his death, Gordon a rental one & then spoke to Gary about my intentions as I deal with the estate.... See more

Company replied

Rated 5 out of 5 stars

I switched to letting with Chancellors in 2020 and they've been fantastic ever since. Really well organised with an intelligent, switched on and motivated team. Such a breeze to get things done. My ag... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 1-5 St Mark's Hill, KT6 4LH, Surbiton, United Kingdom

  • 020 8390 7033

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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4.7

All reviews

(179)

1,729 reviews in the last 12 months

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Rated 5 out of 5 stars

Gavin delivered outstanding service

Gavin was very personable, knowledgeable, helpful and quick in making arrangements and locking in a property for us - first time renters in England.

February 14, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr Grey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I have received nothing short of…

I have received nothing short of excellent service from Chancellors with regards the rental of my property (finding new tenants).
Gavin Gordon has assisted me in this process and provided a level of support, advice and counsel that goes far beyond my expectations. I wouldn’t hesitate to recommend this company to anyone looking to do the same.

February 14, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review B Bridges, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Professional and knowledgeable agents!

It's always a pleasure working with the Chancellors team! They are super efficient responding to queries and highly knowledgeable.

February 14, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review SMARTROSE ESTATES LIMITED, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Polite and helpful

Had a good first experience calling the Richmond branch. Gary was helpful in answering my queries and providing me with information

February 9, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Arun, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Chancellors have been fantastic…

Chancellors have been fantastic throughout our sale process. They kept us regularly updated while the property was on the market and made good, well considered recommendations on what adjustments we should make to decor and pricing based on viewing feedback. After securing the sale their excellent sales progression team kept momentum, which was a tough job as our original solicitors were incredibly inefficient. Chancellors recommended an alternative who were brilliant and good value. Thanks to Sarah Turner and Gary Allen for a superb service.

February 10, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr Gaunt, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Charming Lucy

Lucy has amazing charm, is knowledgeable and professional. Her and Gray were great to deal with!

February 6, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Gen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful and experienced staff

Gavin was so helpful returning my call and arranging viewing for the property, so polite over the phone.

February 9, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Girgis, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great service from Gavin!

Gavin was super friendly and helpful when I spoke to him on the phone. He was very quick to send me the details that I requested which was greatly appreciated! Thanks Gavin :)

February 2, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mrs Aziz, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Great Experience!

Spoke with Gavin - very professional & helpful! Gave me the confidence that one can compfortably deal with this agent and will find the property to match my requirements!

February 1, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr Abbasi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Gary has been extremely helpful and…

Gary has been extremely helpful and been very proactive when it comes to handling the prospective buyers for my property. I would give Chancellors Surbiton six stars if possible.

January 16, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Feedback for Gary Allen

I phoned the Surbiton office yesterday and spoke to Gary. I wanted to arrange to see a property in Richmond. He was courteous, friendly, and professional. Gary made inquiries about viewing this property and contacted the vendor and then me to arrange a viewing. All done with ease and swiftly.
I would recommend his service.
Thank you.

January 31, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Ms V. Waters, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Good customer service

February 1, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mrs Lota, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable and…

Extremely helpful and knowledgeable and considerate and efficient, excellent telephone manner
A pleasure to discus my letting and potential local property sale.
Thank you

January 30, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr A Gardener, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Helpful & Courteous

Gary was punctual helpful and courteous, patient and happy to answer questions when showing around the property

January 28, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Jonathan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Very helpful

Very helpful, honest and straightforward.

January 27, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr Apolinario, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Gavin was incredibly helpful and had…

Gavin was incredibly helpful and had such great energy overall. It was a pleasure working with him and he was very fast to provide the information he said he would.

January 24, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Mr Sagin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Probate assistance

My 93yr old Dad owned a rental house in Tolworth for 34years. I asked Lucy to provide a valuation on his death, Gordon a rental one & then spoke to Gary about my intentions as I deal with the estate. All were top class professions. Highly recommend this company

January 25, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Jay, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Estate agent very responsive

Estate agent very responsive and helpful to organise a viewing, provide detailed property information and to negotiate the price on our behalf - all at very short notice. Everything you expect and more to get things moving quickly without any of the disdain and veiled hostility you sometimes experience. Fully recommend.

January 18, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review David, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

I recommend them

I will recommend the company to anyone

January 11, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Ms Molnar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Gavin was very detailed with the…

Gavin was very detailed with the property and helpful with all the information I needed. Very great customer service.

January 5, 2023
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Reply from Chancellors - Surbiton

Thank you for leaving us this great review Molly, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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