Ella Carrol has been an absolute breath of fresh air to work with and I highly recommend her. She has listened to everything we might be worried about and been an excellent advocate for our property.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ella Carrol has been an absolute breath of fresh air to work with and I highly recommend her. She has listened to everything we might be worried about and been an excellent advocate for our property.... See more
Company replied
We’ve had an excellent experience with Hannah at Chancellors yet again. She made sure we were always informed, explained everything clearly, and went above and beyond to keep things moving. It’s rare... See more
Company replied
All the colleagues have been extremely helpful whilst helping me find a home to rent. Hannah and Megan have kept me updated throughout every step and varying property’s that may be suitable.The prof... See more
Company replied
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was ve... See more
Company replied
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
14 Corn Street, OX28 6BL, Witney, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ella was very helpful, friendly, professional and reliable throughout the process of our house sale.
Ella totally understood our wants and needs, she kept us very well informed and was always available to answer questions.
Highly recommended.
The way the staff responds to questions,the courteous manner and also patience while dealing with their clients.Staff are very friendly in nature and open to any questions asked and the will answer in an honest way.
Owen is absolutely amazing, he is professional, efficient but also makes you feel at ease, has an excellent knowledge of all the properties that we have viewed. He is always pleasant and nothing is too much trouble for him, he is an absolute asset to the company.
Charlie has been awesome, he have helped us in many occasions while looking for a property, and at the end also supported us with all the arrangements when finally we find a house.
He went above and beyond to get all we needed.
Owen and the team have been very prompt in responding to my queries and generally helpful every step of the way.
Ella has been more than helpful. She has really listened to our requirements and has contacted us as soon as something she feels suitable has come on the market. We are grateful for her calm and ‘can do’ attitude at what can potentially be a stressful time. Thank you for your outstanding service Ella! I would thoroughly recommend Chancellors.
From the beginning Ella Carroll , Cameron Watkins and Owen Thomas have been working very hard to sale our flat. From the start in explaining how they work and with the high quality of pictures they produced show their commitment to sale it quickly, and so it was. I thoroughly recommend them.

Reply from Chancellors - Witney
Charlie from Chancellors provided an exceptional and seamless experience throughout our entire letting process. From the initial booking and viewing to the submission of the application form and beyond, Charlie demonstrated a high level of engagement and support, making the entire journey stress-free.
Charlie's flexibility was particularly noteworthy, as he accommodated our busy schedules and even arranged a second viewing to ensure we were completely satisfied. His responsiveness and willingness to address any questions we had added a layer of reassurance, turning what is typically a stressful process into a smooth and enjoyable one.
Overall, Charlie's commitment to excellent customer service and his proactive approach made our experience with Chancellors truly commendable. We highly appreciate his efforts and would confidently recommend Chancellors, thanks to the outstanding service provided by Charlie.
Excellent service provided by Reece. Always returns my calls promptly and the whole team at chancellors have been amazing.
My fiancé and I are first time buyers and Owen has helped us in the search for our first house over the past year.
He is always professional, friendly and we felt well looked after. All of our questions were answered or followed up on in a timely manner. Owen listened to our feedback on properties and was regularly in touch to recommend properties he thought we would like. Thanks for all your help and patience!
I wanted to share my extremely positive experience of Chancellors' Witney office.
We were fortunate to be in the competent hands of Stephanie and Reece. Both have been highly professional and I was surprised to hear that Reece is new to lettings because his committment to customer service is exemplary. He's a real credit to Chancellors, as is Stephanie, who is lovely!
We were shown some outstanding properties, one of which we hope to be moving into next month.
We are very excited!!
Owen Thomas met us at the property we were viewing on time and with a big smile on his face. He welcomed us in for a brief run through of the property giving us some key pointers into its features. He then left us to explore the property ourselves without his presence allowing us to freely look at what interested us most which was super helpful. There was no pressure, no sales pitch and overall a wonderful experience.
I viewed several properties with Reece and for each one he knew the house and what each of its different features confidently and able to answer all the questions I had. There was several queries that I had concerning the condition of one of the houses and he was able to reassure me the next steps of getting it fixed and suitable for the needs of myself and my family. He stayed in contact, was understanding when I wasn’t able to respond quickly and did everything in his power to offer reassurance and solutions to each thing raised.
The best experience we had by far. Everyone was so helpful and professional and doing their best to help you no matter what.
Slick service from start to finish. Cam Watkins got it on the market in just over a day, agreed a sale strategy to get it sold urgently and then delivered what we wanted 6 days later. Ella was superb and only needed 1 day of viewings to get someone to offer what we wanted. Very proactive team and probably couldn’t have been any more straight forward.
Everyone at Chancellors Witney helped us massively with our first time move. Owen and Hannah in particular was a massive help, guiding us through everything and keeping us in the loop and all times. As we are first time buyers at time we had lots of questions and everyone was happy to help!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.