Chancellors - Wokingham Reviews 

352
TrustScore 4 out of 5

4.1

8 Broad Street, RG40 1AB Wokingham, GB


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Rated 5 out of 5 stars

Madison is a friendly and efficient communicator who quickly evaluated what type and standard of property I was looking and focussed on providing me options. She quickly understood if a property was n... See more

Company replied

Rated 5 out of 5 stars

We recently had an offer accepted on a property in Herefordshire that was being sold by Chancellors. Our experience throughout with their team has been excellent. Locally, for the viewings, Lik... See more

Company replied

Rated 5 out of 5 stars

Madison was very knowledgeable about the property and very friendly in her approach. Unfortunately, that was the only positive experience I had. After that, the follow-up service was extremely terribl... See more

Company replied

Rated 5 out of 5 stars

Whilst looking for a property to rent Cathleen has always forwarded us suitable properties. She has followed it up with emails. She has also contacted us by phone to follow our progress. She is a... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 8 Broad Street, RG40 1AB, Wokingham, United Kingdom

  • 01189 799500

4.1

Great

TrustScore 4 out of 5

352 reviews

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4.1

All reviews

(352)

1,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and professional service…

Excellent and professional service provided by Chancellors. Cathleen was great and very helpful!

December 2, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional service

We had a pleasant experience.

December 21, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional

Cathleen is professional, kind and helpful for following up with my enquiry.

December 12, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

In our search for a property to rent…

In our search for a property to rent near Wokingham, Cathleen has been an asset. She was kind, patient and resourceful. within a very short time she managed to arrange three viewings, which I thought was amazing, keeping in mind the budget and the time we were looking for those properties. I wish her and her team all the best.

December 4, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional and friendly staff…

The professional and friendly staff made this an easy and stress free experience!

December 1, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Cathleen was very kind and…

Cathleen was very kind and accommodating. Nothing was too much of a trouble for her. She was very patient with us especially as we had to do second viewings.

November 28, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 4 out of 5 stars

very helpful

Cathleen was very helpful showing us a few properties, going out of her way to ensure we could view all those on offer at the time. (Sorry can't remember the exact date below)

October 1, 2023
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Reply from Chancellors - Wokingham

Thank you for leaving us this great review, It would mean a lot to the Wokingham team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Helpful & friendly staff

I had a viewing with Cathleen who was very helpful, kind and informative when she was showing me around the property. She had an answer for everything I asked and went out her way to provide me with information about the area and property.

October 6, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 1 out of 5 stars

Chancellors - why are negative scores not an option?

This isn't about the Fleet office, but about Chancellors as a whole. If it were possible to give an estate agent a negative score, this would be the time. This company are clowns. We used them for both the rental of a house, where they abdicated any responsibility for its upkeep and maintenance, to the sales of the house, where they were simply incompetent. There is no coordination between their departments, we had to connect the dots. Unbelievable. They told half truths to the buyers, and to us, there were frequent changes of staff, some of who only lasted a week, never to be heard of again. They earned about 5k from us and they don't deserve a penny. They are shocking, truly shocking. Don't expect them to support you as a landlord and don't expect them to support you in a sale, or if you want to buy something. When I met the buyer, we swapped 'stories' about them. We thought Romans were bad, which why we changed to Chancellors, and when Roman's look good, you know you're in trouble. A letter to their corporate office will be following...

November 17, 2023
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Reply from Chancellors - Wokingham

Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you

Rated 5 out of 5 stars

Cathleen was a wonderful estate agent

Cathleen was a wonderful estate agent, On viewing of a property she was friendly and welcoming. Any questions I had asked regarding the property, the area or the landlord she had a answer for all and wasn't afraid to say she would have to double check, if she didnt know. (Ive had times a estate agent has lied). After the house viewing she followed up the next morning and even though it wasn't a fit still sent places she thought matched my criteria.

November 2, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, Cathleen went above and beyond to make sure all my needs and requirements were met. Everything was handled swiftly and with a great deal of consideration. Would absolutely recommend to friends and family.

November 16, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Cathleen was really attentive and…

Cathleen was really attentive and supportive, she was understanding of our situation and worked really hard to make sure we secured the right property for us. Highy recommend.

November 9, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Delivering great service to the…

Delivering great service to the customers like me .
Especially when looking after customer needs accordingly.

October 28, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional services provided

The lady is very professional and nice . She is willing to help

October 27, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Cathleen Anderson - 10/10

Thanks Cath for the great communication and support as we look for a new home. Its refreshing to deal with a lettings specialist who actually takes the time to keep us updated and communicates with us. Highly recommend Cath.

October 25, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Cathleen was really helpful in our…

Cathleen was really helpful in our property search.

October 14, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professional and good communication

We viewed a property to rent with Chancellors recently and Cathleen was very professional, had a lot of knowledge of the house and was able to answer our queries with confidence. I would recommend Chancellors to family/friends looking to privately rent.

October 10, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Great service looking at rental properties

Whilst looking for a property to rent Cathleen has always forwarded us suitable properties.
She has followed it up with emails.
She has also contacted us by phone to follow our progress.
She is a credit to Chancellors.
We no longer need a rental property-I look forward to getting a similar experience from the sales team.

October 6, 2023
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Reply from Chancellors - Wokingham

Thank you Martin for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Cathleen was great!

Cathleen was great! She would always check in with me (to the point I had her number saved). She was always responsive to my questions and had a lovely energy too. Although I went with another agency, Cathleen was of great help.

October 4, 2023
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Reply from Chancellors - Wokingham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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