Chandler Computers Reviews 

366
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I brought my computer for Carl to look at a sit had completely frozen, within five minutes he had not only fixed the problem but helped me download whatsapp and give me a couple of extra advice on ho... See more

Rated 5 out of 5 stars

The team at Chandler Computers were absolutely exceptional from start to finish. I took my Gaming PC in with a number of issues which they were able to resolve. They were communicative throughout the... See more

Rated 5 out of 5 stars

Absolutely outstanding. Constantly delivers superb service. Make this award winning company your first port of call for all computer related problems. My apologies to Carl,when I called into toda... See more

Rated 5 out of 5 stars

Computer wouldn't start; completely dead. Chandler Computers treated me as a walk in client, clearly explained costs, process and timing. I was on a project deadline so timing was particularly impor... See more

Company details

  1. Computer Repair Service
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Software Store
  5. Computer Store
  6. Data Recovery Service

Written by the company

We are an always passionate IT company. Our computer shop is located in Wylde Green, Sutton Coldfield, Birmingham.


Contact info

5.0

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(366)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laptop repair

Took a laptop in to have the fan replaced.
Good service, good price and knowledgeable staff.

September 2, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers


Thank you for choosing Chandler Computers. We hope our service was up to standard.

Rated 5 out of 5 stars

Great service

Great service. I do recommend it.

August 26, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. Thank you for supporting local businesses.

Rated 5 out of 5 stars

Good guys

Good guys - felt confident to leave my computer with them. Sorted a new drive keeping my whole photo album intact. Thank you

August 23, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope to see you again soon.

Rated 5 out of 5 stars

Great service - Fully rate!

I took in an old external hard drive with a lot of treasured memories on that I thought was lost forever, and they managed to restore all the files fully. I had it all back a day later which was brill. It did cost £90 which seemed a bit steep initially, I've been told of other places that charge much more and given how important the stuff on there was, it was wise money to spend. The staff were great and very friendly, they kept me updated throughout the whole process.

August 21, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We thank you for taking the time to write such a lovely review. We really appreciate it.

Rated 5 out of 5 stars

Impressive first contact

I took my ancient desktop PC to Chandlers for help with an obscure long-term power on and loading problem.
Mike Daly rang me later the same day to report fully on diagnostic tests done and why there was little chance of a successful repair.
I went in by appointment the next day when he explained face-to-face further investigations done and why it could not be cost-effective to pursue repairing and that a replacement was the answer. All of this was put into a written report.
I chose a refurbished replacement desktop and they are going to help with getting it loaded and operational.
I was impressed by the speed of attention and apparent thoroughness.
I had lost confidence in my previous local computer service shop which is why I turned to Chandler.

August 5, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We thank you for taking the time to write such a lovely review. We really appreciate it.

Rated 5 out of 5 stars

As usual: superb!

As expected, superb service by an experienced, professional but very friendly team. Highly recommended for all pc users: for business and pleasure. Knowing they are there is most reassuring.

July 25, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope our service was up to standard.

Rated 5 out of 5 stars

Excellent

Excellent! Staff, communication and service can’t be faulted. Would 100% recommend.

July 13, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. Thank you for supporting local businesses.

Rated 5 out of 5 stars

Brilliant service everything clearly…

Brilliant service everything clearly explained at every stage, very happy with service and the people all nice and polite.

July 2, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope our service was up to standard.

Rated 5 out of 5 stars

Best Buy and great company to buy from

The guys at Chandler’s went above and beyond. My 13 year old son had a custom-made gaming PC for his birthday. We were so impressed by the service and expert advice given to our son through the process, making it easy for him to understand and he had a thorough demonstration of the PC before we collected it . Carl and Mike were really professional, and very accommodating, and the after care they provided is hard to match. This was the Best Buy for us and the best shopping experience and birthday present for our son.

June 30, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We thank you for taking the time to write such a lovely review. We really appreciate it.

Rated 5 out of 5 stars

Great service in challenging…

Great service in challenging circumstances!

March 24, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope to see you again soon.

Rated 5 out of 5 stars

Very helpful and clear

Very helpful and clear, especially respected by
a non-technical IT user like myself!!

As ever, a pleasure to visit the Wylde Green shop and receive such good service!!

Thanks

Andrew MacFarlane

March 7, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope our service was up to standard.

Rated 5 out of 5 stars

Very pleased with the professional…

Very pleased with the professional service and would definitely recommend this company

March 6, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. Thank you for supporting local businesses.

Rated 5 out of 5 stars

Very efficient

Very efficient, helpful and friendly staff. I was kept fully updated as the work progressed. Repair was completed when specified. I would definitely recommend Chandler Computers

February 13, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers


Thank you for choosing Chandler Computers. We pride ourselves on providing good customer service and it's great to hear that we are doing a decent job.

Rated 5 out of 5 stars

Chandlers are a boom to we older folks…

Chandlers are a boom to we older folks because they explain technology in a way we ancient brits can understand. This is unique in my experience.
I cannot recommment them mor highly.
.

February 8, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope to see you again soon.

Rated 1 out of 5 stars

Bad attitude and no repair…

I paid for my sons laptop to be repaired. It took longer than they advised however seemed fixed when we eventually got it back. It worked for about four weeks then the same problem returned. I rang the store and spoke to the manager who was rude and lied about what work had been carried out. He refused to accept any responsibiity and said he would only look at it if i paid again. After i refused to pay again he said he wouldn't fix it anyway if i did pay and to go elsewhere. I am outraged by his behaviour and unproffessional approach. Fifty pound for them to not fix the problem only give it a short term fix. Would defo not recommend, be careful when using the company.

January 27, 2020
Unprompted review
Rated 4 out of 5 stars

took laptop to be looked at wasn't…

took laptop to be looked at wasn't repairable retrieved data a cost and put on new hard drive, reasonable labour cost, have been given quote on new laptop.

January 22, 2020
Unprompted review
Chandler Computers logo

Reply from Chandler Computers

Thank you for choosing Chandler Computers. We hope to see you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look