Charcoal Clothing Reviews 

281
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing feels soft, durable, and looks stylish for both professional work wear and casual everyday outings. Consumers also appreciate the extremely fast delivery service, stating that packages arrive promptly, safely, and ready to wear. However, some reviewers were not happy with customer service, mentioning that inquiries were completely ignored or handled poorly when problems arose. A few other people also felt that the sizing was quite inconsistent, leading to garments not fitting properly despite carefully following the provided size charts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great quality of the garments and... See more

Quality

Consumers find quality to be positive, highlighting incredible fabrics, thick materials, and stylish clothing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers report fast delivery, great quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 4 out of 5 stars

Could’ve been from SHEIN the way it feels and smells and has the same kinda weird fitting as SHEIN


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

281 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(281)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch quality and fit

The fabrics and fit of this company are amazing. I've made two big orders and neither of them have disappointed. Shipping to US is fast and reliable. I will definitely be shopping often here.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Absolutely love everything I have purchased from Charcoal. Great quality pieces that I’ve worn over and over! Would recommend :)

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR EXPERIENCE

This was my first time shopping with Charcoal Clothing — & I’m blown away by the insanely, good quality of fabrics & design. Also, super FAST shipping. My first order was a large order & I fell in love with every single item. Fit so beautifully & sophisticated & VERY reasonably priced.

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Hit or miss

Hit or miss. Some of my favourite pieces are from here but some I wish I could have returned but couldn’t because 50% off is final sale

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

Charcoal has excellent customer service and their quality of pieces is incredible. I’ve only had an issue once, where the zip snapped off my top. I let charcoal know and they assisted so quickly, I was so impressed!!! Definitely recommend, my fave clothing brand

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid buying Charcoal

Absolutely avoid buying from this company at all costs!! I spent $700 with them and they provided no delivery updates for 2 weeks, I then tried to get in contact via their instagram, email and web form and received no reply. The customer service is absolutely unacceptable and I have now had to ask my bank to dispute the transaction which is a very long process. I used to really like this company but absolutly not worth the hassle!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Quick shipping, super good quality and size fit perfect. Colour is also the same as the image, overall amazing service!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Super cute

Super cute clothes, buy my clothes here for work. Cute corporate pieces and night/going out outfits. 10/10

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Charcoal city lights corset top

Charcoal city lights corset top - the quality was good and it looks great, the sizing was a little small. I would recommend sizing up if you have a bigger bust.

March 16, 2026
Unprompted review

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