Charles Clinkard Reviews 

506
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional level of overall satisfaction. Customers frequently praise the comfort, elegance, and stylish quality of the footwear, noting that online orders arrive promptly and are always carefully packaged. People also genuinely appreciate the attentive and helpful store staff who provide expert guidance, making the overall shopping process wonderfully smooth and pleasant. Some reviewers were not happy with occasional delivery problems and receiving previously worn items or heavily damaged packaging instead of brand new products. Consumers additionally noted unexpected sizing inconsistencies or found that certain shoes started wearing out prematurely after only a few months of daily use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, stylish designs,... See more

Delivery service

Consumers find the delivery service to be efficient, highlighting prompt arrival times, free shipping... See more

Order

People report positive experiences with order, highlighting the smooth process and prompt delivery times.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as helpful, pleasant, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with comfortable, stylish, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

506 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(506)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Merrell walking shoes

Didn’t have my size in the shop so ordered online. Took longer to arrive than expected, but wasn’t in a hurry for them. Bought to replace another pair of Merrell walking shoes. Lovely colour, looking forward to wearing them.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Excellent Service


The shoes were ordered from their website in the evening and were dispatched the next day. I bought two pairs in order to choose the most comfortable and returned the unwanted pair the same day. They acknowledged receipt and refunded my money within three days. Excellent service! 😊

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Foot problems

I have foot problems resulting in different size feet, thus making choosing footwear interesting. The person I dealt with in the Darlington shop was most helpful in meeting my requirements. The recommended shoes were similar to those previously bought that Clinkards, again on recommendation. The fit of the new ones was good. Excellent service.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Have lost a customer

Paid express delivery to ensure shoes delivered on time for holiday . No shoes received. DPD have failed to deliver after 7 days !!!!
Refund required. Despite 3 emails to Clinkards no reply received.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Great boots, fantastic sale price. Excellent company, communication and fast delivery. I will certainly be buying from Charles Clinkard again and will recommend them to friends and family. Thank -you

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have taken too long to post about our excellent experience here although we have recommended many times since our visit to the Coppergate, York store.
Besides the wide selection and the quality of the footwear this is the only place where my spouse has found shoes that she liked, wanted and fit her perfectly. This was very largely down to a lovely lady called Christina who was so helpful, personable and professional. She spent all the time needed to advise and help. Thank you so much.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended - dependable and easy returns

I've purchased from Charles Clinkard/Gabor several times over past year and always had an excellent experience. I wish all on-line retailers were as reliable and efficient. Shoes arrive within 2 to 4 days, returns really easy and refunds made promptly. I also love Gabor wide-fit shoes which are an excellent fit for my feet.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I online ordered a pair of boots that were unavailable in my local branch. The reason I sourced them online was that I could return them to my local store if they did not fit

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Odd sizes

Odd sizes. Sized down as advised and still too big. Measured their 5.5 against a size 6 and the smaller size 5.5’s were bigger. Customer service very unhelpful and refused to refund postage return despite their sizing being shocking and all off. The sizing issue is bad enough but the v v poor Customer service would make sure I’d never order from this retailer again. Score reflects poor sizing and awful customer service

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Panama jack boots on line as…

Ordered Panama jack boots on line as they are a replacement for the same boots I bought from Charles Clinkard, about 9yrs ago, which I literally have worn out (soles). I was able to order same size and colour. Kept informed and arrived on time and they are just perfect. Great quality boots too

February 4, 2026
Unprompted review

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