The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
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Review summary
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Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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The shirts themselves are great…
The shirts themselves are great quality, but unfortunately, I've had issues with both of my orders. On each occasion, half of the items sent were the wrong size and didn't match my purchase. While returns are free, it’s still a frustrating hassle. The company really needs to step up its quality control and packing checks to ensure customers actually receive what they ordered.
Out of the 4 slim fit medium shirts ordered, 1 was large, and one was extra slim fit.
Edit:
Thanks for getting back to me and clarifying the fourth shirt, I must have been misled by a stock email notification on that one saying my size was in stock when apparently it wasn't.
However, your response didn't address the issue regarding the initial packing mistake, where an entirely incorrect size (a large) was sent out instead of a medium. I don't appreciate you brushing this off as "didn't fit as expected" it was flat-out the wrong size sent by your team.
While I appreciate the free return process, I hope you can have a bit more care and accountability moving forward.
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Edit: Thank you for providing this feedback, although we are sorry that your complaint regarding the incorrectly sized shirt was not properly acknowledged or apologised for.
This should not have happened and we can see you have already exchanged the Black Linen shirt from your first order for the size Medium that should have been received originally.
With regards to your most recent order, two different fits were ordered, one Slim Fit and one Extra Slim Fit, as will be shown on your order confirmation.
Unfortunately, the Teal shirt has now sold out in Slim Fit Medium, so we are unable to offer this by way of exchange. You are welcome to choose a replacement from those available here: https://www.charlestyrwhitt.com/uk/mens-shirts/slim-fit/?prefn1=size&prefv1=M&tib=TIB-text-shirts-ss23&isFiltersHidden=false or we can arrange this being returned for a refund?
Once again, we apologise for the mistake with your original order and for the disappointment this has caused. We look forward to hearing how you would like us to proceed with the Extra Slim Fit shirt from your recent order.
_______________
Hi Kieran and thank you for taking the time to share your feedback with us today. We always appreciate hearing from our customers, even on the rare occasion when something doesn't quite go according to plan. We're sorry that you haven't had the ideal experience with us on this occasion, of course.
Checking your orders, four shirts were indeed purchased - although only three were in Slim Fit. The fourth (a Pale Teal Green) was actually ordered in Extra Slim Fit. So you did receive the correct item. Sadly, we don't have stock of that item in Slim Fit so can't offer an exchange, but we have waived the return fee if you wish to send it back for a refund instead.
While it's good to know that you appreciate the free exchanges we offer, we appreciate that any return can be a touch frustrating and are sorry that one of the shirts didn't fit as expected. We will be sure to pass that information through to our Products Team for further review.
If you need any help whatsoever, please know that our Customer Service Team are always here and ready to provide it. You can reach us through live chat, telephone or email between 0900 and midnight, every day.
Best wishes
Charles Tyrwhitt
Spoke to Faith and she was a wonderful…
Spoke to Faith and she was a wonderful agent who was extremely helpful and sorted my order promptly. Very friendly and easy to work with, highly reccomend
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Ethan and thank you for sharing this lovely feedback with us. It's a real joy to see one of our dedicated colleagues getting a special mention for the great work they do day in, day out to ensure our customers have such first-class experiences with us.
We'll be sure to pass on your kind words to Faith, and we hope that you'll enjoy shopping with us for many more years to come.
Best wishes
Charles Tyrwhitt
helpful and fast
helpful and fast. they helped with an order refund for something that wasnt coming till october
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Amanda. Thank you so much for the feedback today! While we're very sorry to see that part of your order was delayed, it's good to know that we took care of your request to have it cancelled quickly.
We're always here to offer our help and support, whether that's before, during or after an order is made.
Thanks again for taking the time to leave your feedback today.
Best wishes
Charles Tyrwhitt
I needed my delivery bringing forward…
I needed my delivery bringing forward and they agreed to do this .Definitely be using again and will tell family and friends what a great help and service they provide
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Tony. It's great to see that we were able to assist with your order, and we're so glad that this has left such a positive impression! Our Customer Service Team are very much here to help, and love to provide the best possible experience for our customers.
Your personal recommendation means a huge amount to us, and we hope that you and your friends/family will enjoy shopping with us in the future.
Best wishes
Charles Tyrwhitt
Good quality clothing & great service
Great quality clothing @ affordable prices & excellent customer service 👍👏👏👏
August 7, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Howard and thank you so much for the great comments! We couldn't be happier that you have rated our products and service so highly, and that you are very happy with the pricing of our products, too.
We take great pride in offering top-quality products at a price that's affordable for the majority of people, so that everyone can look and feel their best.
We look forward to you being with us as a customer for a long time to come.
Best wishes
Charles Tyrwhitt
Excellent service
I am extremely impressed by the prompt reply / action of the customer services.
Very professional & efficient.
Thank you
Khalid
August 9, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thanks so much, Khalid, for your very kind and positive feedback! We're thrilled that we could assist with your query and ensure a positive outcome for you.
We're always here to offer our help and support, and you'll find our colleagues ready and willing to do what's right for the customer.
Best wishes
Charles Tyrwhitt
Misleading prices or misinformed staff??
I went in to CTS in Oracle in Reading, picked up 3 of their Men's linen shirts on sale on Instagram advertised at £29.95. Lovely quality, thin linen which I like. A young lad and young lady serving who refused to honour these prices. They told me this price is for new customers only!
2nd time I've had this from them - never shopping at CTS again! I went specifiy to buy them as the Boss equivalent is £129!!!
I went back to Boss, bought theirs. More expensive but no deceit over their prices and top quality. Really had with CTS!!
UPDATE:
Thank you for acknowledging my complaint however I can't see that harvesting my personal information is going to teach your staff.
It is a flagrant breach of UK trading standards to advertise your products at a price for which they cannot be purchased.
Also you mention that this is an online offer, there is no information in your Instagram post to suggest this is exclusively for online purchase.
You did exactly the same thing last year when I went into your branch in the new Bracknell shopping Centre. So having had it done to me twice, I have no more interest in buying from you which is a shame because I have purchased quite a few shirts from you in the past, but I just find you dishonest
August 2, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to post your review and for visiting our Reading store recently. It’s great to know that you enjoy our shirts and find them to be of such great quality.
I’m very sorry to hear that you were unable to receive the online promotion when shopping in store. This was an error, as valid online promotions can be used in store when presented to one of our store colleagues.
I appreciate how disappointing this must have been, and I have shared your feedback with our management team so they can investigate what happened.
I’ve also requested that you provide your details via a secure private link, which will allow us to look into this further and understand the specific circumstances. This will also help us identify how we can minimise the chances of something similar happening again.
We hope to have the opportunity to provide you with the excellent service you would normally expect from us and restore your confidence in Charles Tyrwhitt.
Thank you once again for sharing your experience, and we hope to hear from you soon.
Edit - Thank you very much for providing your email address. We've requested this so that we could reach out to you and offer our apologies, as well as to provide you with the opportunity to purchase the shirts at the indicated price on the offer, if you still wish.
It would also allow us to locate any account you might have with us, although sadly it appears you do not (at least under the information you have given).
We won't be using your email address for anything other than sending you an email in the next few minutes.
Best wishes
Charles Tyrwhitt
Great, fast customer service
Used the Chat program to contact C-T. Received response almost immediately indicating that I would be contacted the next day to resolve my issue involving a payment mistake that I had made. The next day I was contacted by C-T as promised and my payment was resolved quickly. It proved to me that C-T has great customer service.
August 5, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi John and thank you for your great feedback today! We're so pleased that you received excellent service and care from us, helping to resolve the payment issue on your order.
Our Customer Service Team are dedicated to always offering the very best service for our customers, and will be here to help whenever it's needed. Before, during or after a purchase, you can count on us.
Thank you again for the kind words and we hope you will enjoy your items once received.
Best wishes
Charles Tyrwhitt
Great Brand, excellent quality, reasonable prices
The order arrived promptly and the product is exactly what it was supposed to be at the expected quality. I have been buying shirts, undderwear and other types of men's clothing from them for years and it has never disappointed.
August 5, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hello Roger and thank you so much for your feedback today! We're over the moon that you hold us in such high regard, and that you have had consistently excellent experiences with us over the many years you have been a customer.
We couldn't be happier that you rate our products highly, and they have brought you plenty of enjoyment. We certainly hope that will continue well into the future.
Best wishes
Charles Tyrwhitt
2 x Polo Undelivery
Mr. Dee was very professional and gave me a good support to fix my problem
I have had an issue with 2 x polo undelivery to my home in Italy: I do not understand the reason, this is the first time I have a problem with a delivery
August 5, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Angelo and thank you for sharing your experience with our Customer Service Team. We're so sorry that you had an initial delivery issue, but it's great to know that our team took excellent care of you, with Dee arranging a replacement order.
We know that sometimes, problems can occur, and it's important that we are doing the right thing for the customer to correct them. We'll always be here to support and help.
Best wishes
Charles Tyrwhitt
Excelent customer service
I had an issue with a return, and the customer service Betina was exceptional, professional and friendly. She promptly solve my issue. Fenomenal customer service.
August 5, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Josy and thank you so much for your lovely and kind feedback! We're so pleased to see that Betina was able to help resolve the issue with your return.
Our Customer Service Team are truly dedicated to offering the very best service, and love nothing more than helping customers. It's wonderful to know that Betina exemplified this, being professional and friendly throughout.
Thank you again for your great feedback today!
Best wishes
Charles Tyrwhitt
So helpful
So helpful, as it was the first time I had bought shirts online, and I was so disappointed when they came in and was too large. But was amazed how helpful your staff were when it came to sending back my shirts and getting a better size. Your staff even helped an old man who is not good with computers find out how to send back these shirts. Excellent customer service. Shall be telling all my friends and family.
August 5, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Paul. We really appreciate you taking the time to share your feedback with us today, and it's great to see that after a somewhat shaky start with the sizing, you've had such a positive first experience with us. It's always lovely to welcome a new customer to our brand!
Thank you for the very kind words on the service you received from our colleague, helping you to arrange a return on the shirts. We're confident that new ones will fit you much better, and will hopefully be enjoyed.
Rest assured, we're always here to help and will gladly go 'above and beyond' to ensure you have all the support and assistance you need.
We look forward to this being just the start of your journey with us.
Best wishes
Charles Tyrwhitt
I've never had to try so hard to give a…
I've never had to try so hard to give a company my money.
I placed an initial order with Charles Tyrwhitt when some items were on sale. I was informed the delivery was returned to them because I was not home to collect the parcel (because it was not delivered on the day they said it would be delivered on).
I received no further outreach from them to reschedule the delivery. Eventually, I opened up chat support and the representative was able to reschedule my delivery for a day I would be home to collect the parcel. The parcel did not arrive on that day. Again, I received no communication from them.
I called them two days later and they informed me they could not deliver the parcel because several of the items were no longer in stock. I told them to cancel the order and issue a refund.
I've never had issues with this company previously so figured it was a one-time thing. So, I placed another order for several items (shame on me).
I worked from home several days around the noted delivery date range. I subscribed for text message notifications. I got a notice that the parcel would be delivered today. I received no text notification.
The next email I received was that the parcel had been returned to the company. I called them and asked what my options were for receiving the items. They told me I could have them sent to a store for collection. I picked a store.
Then, they told me that several of the items I had purchased were no longer in stock. I said, "ship what you have to the store and issue a refund for the items you don't have".
Then, they told me they actually couldn't send it to that particular store for collection.
The process has been absolutely maddening.
There's also something about it that feels a bit shady. Twice now, I've placed orders for items, have been home awaiting delivery and never had the bell ring, a knock on the door, or a text message. But then I'm told it's returned to Charles Tyrwhitt, and later told those items aren't in stock. How can those items not be in stock if you notified me that you were shipping them to me? It feels like they're intentionally displaying items that are not in stock to effectively capture your money early and have you wait around until they are in stock again.
The lack of understanding and willingness to find a resolution, and shady nature of how things have played out has lost them a customer for good.
*Editing this review up to 3 stars from 1. I received a thoughtful email from Charles Tyrwhitt quite quickly after posting this review. While that doesn't change the issues I experienced, their attention to their customers and willingness to make wrongs right is evident.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Michael and thank you for taking the time to share this experience with us today. Of course, we're truly sorry that you have run into some issues on this recent order, which is incredibly frustrating for all concerned. I quite understand the disappointment and concern that's been caused and again, we really regret that.
It's important to say that this is a very rare occurrence. We send thousands of orders out to customers each week, and the overwhelming majority arrive safe and sound with no issues whatsoever. Of course, no service is ever 100% reliable, so occasionally a delivery may fail or something goes awry. It's never ideal of course, but it does happen.
What's important - and what should happen - is that we are reacting in the best possible way to such issues and working with the customer to resolve them quickly and with the minimum of fuss or inconvenience. Clearly, that wasn't the case here and that's what hurts the most. We're sorry that we let you down.
A replacement order is currently in the works for four of the five items, which will be dispatched today and is expected to arrive tomorrow - Wednesday. Fingers crossed, as we are obviously in the hands of Amazon Shipping to ensure that happens.
We've refunded the delivery costs on your original order, and will be in touch to offer any further assistance you might need shortly.
Best wishes
Charles Tyrwhitt
Exemplary Customer Service
I have had exemplary customer service from Dipresh recovering an initially disappointing experience. I tried on some trousers in London - seemed a good fit, but not available in my desired colour. On-line they were advertised at one price, but on order came up at another, ignoring an e mail code for an added 15% discount - not good. An initial call was not handled well and I concluded it by telling the handler that I would refer the issue to the Advertising Standards Authority. To my surprise Dipresh called the following morning and resolved the issue correcting the price and waiving the delivery charge. Unfortunately they were too tight in the leg (slim not regular) and had to go back. Regular was not available. I then called back and asked Dipresh to check store as opposed to warehouse stock - he found a pair of last season's stock, possibly a slightly different colour but lemon is lemon at the end of the day and I am hoping they will be OK - if not Dipresh assured me I could return them. CT's marketing and pricing seems all over the place so check carefully but if you call and get the right guy, then things can be resolved.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Edward and thank you so much for taking the time to share your recent experience with us. It means a lot when our customers get in touch to share such a positive experience, and Dipesh will be thrilled to have been able to bring about a positive resolution for you.
We're dedicated to offering first-class customer service here at Charles Tyrwhitt, and to always do what's best - and right - for the customer. It's great to see that reflected in your feedback today.
We appreciate that sometimes, things may not go according to plan and it's important that we're acting in the best way possible to turn things around when needed. You'll always find us ready and willing to help.
Thank you again and best wishes
Charles Tyrwhitt
Massively off in sizes
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.).
Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. are
Just spent 250£ in fitting with a tailor to get them somehow right and true to size.
Respond to answer:
I have similar shirts with the various fit compared to what I ordered at yours and it is still massively off compare to most other brands.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Christian and thank you for sharing your feedback with us today. Of course, we're so sorry to hear that you had some trouble getting the perfect size and fit on this first order with us, which is such a shame.
When ordering formal shirts, there are a few aspects to consider. There is the sizing (collar and sleeve length) but also the fit. The latter is often overlooked, particularly if you aren't sure how that factors in.
You ordered a combination of Classic (generous, roomy) and Slim (regular) Fit, so the shirts will not be overly (or in any way, in respect of the Classic Fit) fitted or tailored. For that, we have the Extra Slim Fit, which it sounds like will have been the better option for you.
As for the sleeve length, three different lengths were ordered - 33, 34 and 35" - across the four shirts.
Please know that we are very much here to help, and to answer any questions on sizing or fit. We'll also gladly provide recommendations based on your requirements and measurements. Our Customer Service Team can be reached via email, live chat or telephone.
It's regrettable that you have taken the step of having the shirts altered locally, as that now prevents a return of any kind. We offer a 3-month return window when ordering through the International website, so please bear that in mind before taking any such steps. Again, we're here to help so please reach out or ask if you have any questions or concerns.
Best wishes
Charles Tyrwhitt
Placed order but selected wrong…delivery
Placed order but selected wrong delivery option, went to the online CT Bot and subsequently handed to an agent, everything was upgraded to what was required without fuss! So refreshing to see such great service with an online system, very easy to navigate. TS.
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Terry and thank you so much for the great feedback! We're really pleased to have been able to help with resolving the issue on your order, and getting everything straightened out with the minimum of fuss.
We're always here to offer our full assistance with anything that might be required, and you can count on our support before, during or after a purchase.
Hopefully, you're loving your items!
Best wishes
Charles Tyrwhitt
Problem solved
I made an error with my order, the website says that the order can be changed if you contact customer services before you recieve a dispatch email. I did this , but the operative said she couldn't do that!! I would need to return the item for an exchange. Order placed at 16.00 on 31/07/26, call c/s at 09.00 on 1/08/26, dispatch email 4/08/26. So, surely there was time to amend the order.
I was contacted by CT, and the issue was resolved quickly. I have returned the original items, and recieved the ones I really wanted Thankyou Nicholas for your help with this.
August 4, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Barry and thank you for the feedback today. We're certainly sorry to see that there was an issue with your order, and that unfortunately, we weren't able to assist with changing/cancelling the order on this occasion.
While we can indeed do that in some cases, it is very time-sensitive. We can only typically do this within an hour or two of the order being placed. As such, if it's required, we would strongly advise that a call or contact via our live chat be made immediately. In this case, we didn't receive contact until over 12 hours later.
With a PayPal order, we can only cancel it after it's been placed, just to clarify. We can amend card orders (within that window), but only cancel PayPal orders.
We will, of course, help with any return/exchange you may need to make on the order, and do our best to make that process as quick and easy as possible. In that spirit, we'll reach out to you shortly to offer our assistance.
Best wishes
Charles Tyrwhitt
Digital Assistant and Human Agent Support…
I made a slight error with my order online. I used the digital assistant to kick off my issue and then a human agent (Vee) kindly asked a few security questions, looked at my order, checked stock for my size and confirmed all updated as per my request. Excellent customer service 👏 thank you
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much Adam for the great feedback! We're so glad that we could resolve the slight issue with your order, and that it was quick and easy to speak with one of our team.
It's great to know that everything went so smoothly, and that the handoff from the Digital Assistant to Vee was flawless - just as we expect. Our team are always here to offer their support and to ensure that your issue is resolved quickly.
We really appreciate you sharing your experience with us, and look forward to you continuing with us as a customer for a long time to come.
Best wishes
Charles Tyrwhitt
Can’t rate this company highly enough
Can’t rate this company highly enough, very professional from their staff to the way they dealt with a return. I haven’t seen as good a service as this for a very long time. Would recommend this company to anyone
July 30, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Terrence and thank you so much for the fantastic feedback! We're over the moon at hearing just how highly you rate the quality of our service here at Charles Tyrwhitt.
We've always put customer service on an equal footing to the quality of our products, and firmly believe that one goes hand-in-hand with the other. We'll always be there to offer our full support and assistance whenever it's needed.
Best wishes
Charles Tyrwhitt
Six month returns advertised, £3.95 fee hidden
Your product pages advertise returns up to six months right under the delivery options, with no mention of cost. Only once you actually start a return do you find the £3.95 non-refundable fee buried in the policy. Burying a charge behind a headline claim isn't an oversight, it's a choice. Put the fee where you put the promise.
August 3, 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi David and thank you for your feedback today. Of course, we're sorry that you have had cause to make a return and found the process to be a disappointing one. That's never what we want.
Returns are split between exchanges and refunds. The former are 100% free of charge, with us absorbing the cost of both the return and the sending of the replacement item(s). To offset this, a small handling fee is deducted from a refund - although there is no cost at the point of making the return.
This is explained within our dedicated Returns page, which is found here - https://charlestyrwhitt.dixa.help/en/article/0a50bc.
"Method: Royal Mail | Returns subject to £3.95 handling fee, exchanges are free"
In any case, we appreciate your feedback and will certainly pass it through to our Web Team to consider for the future.
Best wishes
Charles Tyrwhitt
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