I spent £60 on 4 figures, never arrived. Tried contacting multiple times, ignored. And I didn't get an email past the confirmation. Bought almost a year ago.
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See what reviewers are saying
Be Warned. My son ordered from this company but the item never arrived. He had sent about 20 emails but no response. This company still shows as active on the Government's website with the Director... See more
Paid a deposit on an anime figure as a pre order. Still waiting on item. Seen item available elsewhere and tried on numerous attempts to get a projected delivery date with no response. Then tried as... See more
It's been almost two weeks since I ordered, so I contacted Elizebeth. I know it's difficult, especially during these times. She was very apologetic and added a little gift. Her communication has b... See more
Company details
Information provided by various external sources
CharmingSushi is your UK store for all Japanese anime, gaming, comic and pop culture products! Pick up your first Nendoroid, expand your collection of anime merchandise, or slide in a pre-order for one of our deluxe scale figurines. We ship from the UK...
Contact info
Canterbury, United Kingdom
- www.charmingsushi.co.uk
2.0
Poor
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast delivery very cool
March 18, 2021
Highly recommend
Extremely fast shipping! Arrived well packed. Definitely recommend and will buy from again
March 15, 2021
Quick and friendly
I was thrilled with how quickly and well packaged my order arrived, even with a little personalised thank you card which was a lovely touch.
March 14, 2021
Beware - awful customer service.
Daughter order two items mid January. Nothing received and all messages and emails have been ignored. Terrible way to treat customers.
March 13, 2021
Unprompted review
Excellent customer service
Excellent customer service
Excellent product
Excellent packaging
March 13, 2021
Fast Delivery
Received my Kirby figure the other day! Well packaged and fast delivery to Ireland.
March 9, 2021
Five stars ✨
Ordered a nendoroid for the first time ever from Charming sushi and I can happily say that there were no problems! Payment was straight forward, delivery was fast and they even included a little card saying that they hope I enjoy the nendoroid! Very sweet and thoughtful. Will 100% be buying from them again at some point! Highly recommend :)
March 9, 2021
Perfect all the time
March 8, 2021
Fast reliable service
Fast reliable service. Great genuine products, excellent communication, Well packed products with fast delivery. Highly Recommend. Pleasure to do business with. Thank you so much.
March 6, 2021
Great
The package came safely and secured. Got exactly what I wanted and the figure is just like the image and well detailed. Communication and any shipping updates weren't that good and could be improved. Thank you!
March 6, 2021
Great :)
Hi, the experience was great! It arrived earlier than expected and packaged well to prevent damage to the product.
March 5, 2021
Arrived really quickly and the…
Arrived really quickly and the packaging was super cute :) Very happy x
March 4, 2021
Great shop
Great shop
Loved the little personal touches, and packaging was very protective
February 25, 2021
Favourite place to buy figures always…
Favourite place to buy figures always on time and always have sales on
February 25, 2021
Great service and products
My item came beautifully packaged, great service! I’d been looking for this item and it was sold out everywhere, but Charming Sushi not only had it in stock, it was cheaper than elsewhere! Cannot recommend enough, thanks so much :)
February 20, 2021
Highly Recommend. I would order again
It's been almost two weeks since I ordered, so I contacted Elizebeth. I know it's difficult, especially during these times. She was very apologetic and added a little gift. Her communication has been excellent. I would order again, thank you!
*Notes*
I will say that it might be better messaging over Instagram as Elizebeth is super fast at replying. Also, check for updates on Facebook :D
February 20, 2021
Unprompted review
Service was brilliant
Service was brilliant. I had ordered and then later emailed about the delivery date. I then got an email shortly after asking if I needed my package to arrive sooner and if I did Elizabeth could prioritize me. Everything arrived without a problem and will definitely be ordering from CharmingSushi again.
February 19, 2021
Unprompted review
really great
really good price, arrived quickly, packaged very well, genuine product
February 19, 2021
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