Charnwood Reviews 442

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent build and efficient performance. Many people highlight the helpfulness and knowledge of the staff, emphasizing the exceptional service received from initial advice through to installation. The overall user experience is frequently described as positive, with consumers finding the products easy to use and maintain. However, some customers also noted occasional issues with rope seals needing re-gluing shortly after installation, causing inconvenience and requiring installer visits. A few other people also felt that a specific stove model's vent was not effective enough, requiring the door to be kept open. There was also a mention of a back plate warping issue in one instance, attributed by the company to overheating, which the customer disputed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, efficiency, and... See more

Quality

Customers had positive experiences with quality, praising the excellent build and high-quality materials of... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased through local supplier and fitted by local qualified installer. What a brilliant stove. Turned a large unused conservatory into a garden room by fitting a solid insulated roof and a Charnwoo... See more

Company replied

Rated 5 out of 5 stars

March/April 2026 Bath Installation was professional and efficient. The team arrived on time, protected the furniture, did some serious drilling which resembled dust central! but after the installat... See more

Rated 5 out of 5 stars

Recently moved home and we installed a Charnwood C4 stove. We had a similar stove in our previous home which we didn’t think could be bettered, but the little Charnwood has surpassed all expectations... See more

Rated 5 out of 5 stars

Stove fitted, looks good, excellent instructions for use, produces lovely heat and large door window gives room a cosy feel when lit. Wish we had replaced our open fire years ago.


Company details

Written by the company

British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buy British and buy the best

Our Charnwood Aire 5 has now been up and running for a week, and we’ve turned the central heating down by a good few degrees. A functional appliance which is also very visually attractive, almost hypnotic in fact when lit. It’s really good to know that products are still being manufactured in the UK (and as a bonus in one of our favourite parts of it) which stand comparison with anything manufactured elsewhere in the world. The maker’s confidence in their product is demonstrated by a long and comprehensive warranty. Very pleased indeed with our choice - of manufacturer, dealer R W Knight of Marshfield, and installer Deane Thomas and Gary Williams of Nu Flu, Chippenham.

January 21, 2026
Charnwood logo

Reply from Charnwood

Dear Ian

Thank you for your wonderful review. We’re delighted to hear your Charnwood Aire 5 is running well and helping reduce your heating needs.

It’s great that you’re enjoying both its performance and the aesthetics.

We truly appreciate your recognition of our UK manufacturing - our team take great pride in producing stoves to the highest standards. We’re also pleased to hear you had a positive experience with R. W. Knight & Son and your installers.

Thank you for choosing Charnwood. We hope your Aire 5 brings you many years of warmth and enjoyment.

Warm regards

Charnwood

Rated 3 out of 5 stars

The Aire 3 is a very good-looking…

The Aire 3 is a very good-looking stove, looks cosy and fits snugly into the opening. The fuel box of the Aire 3 is just too small to generate a reasonable amount of heat in the room. Only very small logs can be used; larger logs disrupt the airflow system. The quick buildup of ash stifles the fire. With only one retainer bar, logs fall out onto the hearth floor. I use the ash retainer accessory as a log retainer. The stove is light, so when you close the door, it can push it back against the wall. The stove handle can get very hot. I have three Charnwood stoves installed in my house, but I would not fit the Aire 3 again. To be fair, I was limited for space and the Aire 3 was recommended, but there must be better small stove options on the market.

January 20, 2026
Charnwood logo

Reply from Charnwood

Thank you for taking the time to share your review. We’re genuinely pleased to hear that you like the look of the Aire 3 and how neatly it fits into your fireplace opening, but we’re very sorry to learn that the stove hasn’t met your expectations in day‑to‑day use.

The Aire 3 is designed specifically for compact spaces and small‑room heating, and while this makes it a great solution for limited openings, we understand that it can also mean restrictions in fuel size and overall heat output, particularly in rooms that require more sustained warmth.

If you would like to get in touch with us via our contact form: https://www.charnwood.com/contact/, we would be more than happy to offer a solution regarding the ash retainer issue you’ve described. We can also provide some practical tips to help you get the best possible experience from your Aire 3.

Warm regards

Charnwood

Rated 5 out of 5 stars

Great service

Came within a couple of weeks, on time and finished early! Removed the old stove and left the fireplace much cleaner that it was before. Thank you!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. The stove is fantastic, I wish I had done this years ago.

December 18, 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Thank you so much for your review! We're delighted to hear everything was smooth from start to finish and that you’re loving your new stove.

We hope you continue to enjoy the warmth and comfort your stove provides! 🔥

Warm regards

Charnwood

Rated 5 out of 5 stars

Excellent Stove

THE CHARNWOOD C7 multi fuel stove. I’ve found this to be an excellent stove. It’s very economical on fuel and produces plenty of heat. The stove door can be opened at anytime without smoke and ash coming out into room! It also looks class and is easy cleaned! It’s may be more expensive but in the long run well worth it. I highly recommend this stove!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Technical help

Received help from a very knowledgeable person by phone on an old model of wood burner. The information was successfully applied. A copy of handbook was sent by email.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and knowledge

We received good advice prior to buying our new Charnwood Stove from Sussex Eco Solutions, they kept us informed on delivery and handled a tricky installation of the flue lining well. The stove is lovely and has made a real difference to our home. There have been no problems at all but if there are any in future I feel confident the would do their best to help.

December 4, 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Alison

Thank you so much for your wonderful feedback!

We’re delighted to hear that Sussex Eco Solutions provided great advice, kept you informed throughout, and handled the installation so well.

It’s fantastic that your new Charnwood Stove has made such a positive difference to your home.

If you ever need any assistance in the future, please don’t hesitate to contact us, we’re always here to help.

Enjoy your stove and the warmth it brings!

Warm regards

Charnwood

Rated 5 out of 5 stars

CHARNWOOD WOOD BURNER

CHARNWOOD WOOD BURNER
Excellent Stove very heavy and well made,burns especially well and looks great. Very nice to have a follow up service from Charnwood.
Thank you

December 19, 2025
Unprompted review
Charnwood logo

Reply from Charnwood

Dear Linda

Thank you very much for your review. We are really happy to hear you are pleased with your Charnwood stove and our service.

Warm regards

Charnwood

Rated 5 out of 5 stars

Perfect for small spaces.

I have the Charnwood C4 installed in my wooden cabin. I can now use it all year round. It's the perfect size. Only one air flow handle is easy to use and gives good fire reaction. Sturdy build with a pleasant design. So far I cannot fault it.

December 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look