Charters Estate Agents Reviews 

Gosh, where to start?! When I was told I would be assigned a sales progressor for my house purchase this was something I’d never heard of before and was therefore apprehensive off what she/he would bring to the table. However, Jane Tomlinson was amazing. Always keeping me informed and giving me advice to bridge the gaps where solicitors were slow and lacking in communication. She was so reassuring and chased up various issues. She is easy to chat with and I felt she was really on my side during a very lengthy and stressful process! Thank you, Jane 😃👍🏻

We have had great support from the team over the years we have been with the company in letting and managing our single house. Recently our Property Relationship Manager has been Arlia Maitland. I don't think I have ever left a review before but Arlia has been oustanding in the way she has sorted out problems and helped me find solutios when I know she is extremely busy. She has always responed positively and professionally and is a lovely person as well! Thank you

Kaitlyn was incredibly quick and thorough in answering any questions I had.

She resolved my issue within the hour, which was far quicker than I expected. Throughout the process, she kept me informed and reassured me that everything would proceed smoothly. Great customer service.

I Had a problem with one of the flats after the tenants had left & Francyne & Shelby
had the problem sorted straight away was
very efficient .

They are so professional and take you through the process step by step. They said they would have my property on line and live on a certain day and they were true to there word.
I would recommend Charters to everyone. First class team.
Thank you

Charters have been managing my rental property in Farnham for the past 15 months and the service has been excellent throughout. They're always on call and ready to help, with a genuinely hands-on approach that gives real peace of mind that my property is being well looked after.

The team is professional, friendly and efficient. They marketed the property and found tenants very quickly, making the whole process easy and enjoyable, and they've built a great relationship with my tenant along the way.

Particular thanks to Simona-Maria Rosu, Kirstie Stone and Jacqui Mckeown, who have all provided excellent service throughout. All problems and issues have been fixed quickly. The team of support companies who have helped with plumbing, new roof, decorating, electric and masonry issues have been of the highest standard and a fair price. A complete service. Highly recommended.

Rosie is one of the best estate agents, when I had issues with my cooking hob for weeks she kept on calling to make sure it was fixed

Olly has managed our properties in Brighton for a number of years and I honestly couldn’t ask for a better letting agent.

Communication is always excellent, and I particularly appreciate having Olly as my one point of contact. He understands how I like to work, knows our properties and takes the time to work with me rather than simply managing things in the background.

Over the last year, following the death of my father, his support has been especially appreciated. There has been a great deal for me to deal with personally, and knowing that Olly is looking after the properties and keeping on top of everything has taken away a lot of additional worry.

Being a landlord now comes with an ever-growing number of rules, regulations and responsibilities. Olly has a very professional approach and makes sure we understand what is required and that our properties are where they need to be in terms of compliance.

He clearly enjoys what he does, knows the Brighton market extremely well and genuinely understands both his landlords and the properties he manages.

Thank you, Olly, for all your help, patience and support over the years — and particularly over this last one. It really has been appreciated.

Claire Peerless had made our move in so smooth sailing, she is informative, sincere and clearly knows what she is doing! We had a slight delay with our key, and whilst we were so okay with that…Claire went the extra mile and ensured us the whole time, being very accommodating and gave us frequent updates!
Claire is an amazing asset to your company!

Big thankyou to Peter Nobbs for sorting everything out seemlessly.

It is rare to receive a truly faultless service, but Charters thoroughly earned that distinction during what proved to be a lengthy and challenging flat sale.
From Alan in Sales, who kept us informed throughout and generated a steady stream of viewings and offers, to Stephen in Sales Progression, who skilfully navigated the many uncertainties on the road to completion, every member of the team demonstrated exceptional dedication and professionalism.
In particular, during the final weeks of the process, Stephen's patience, empathy and unwavering support were invaluable. His regular updates and reassuring approach helped ease what was often a stressful and unpredictable journey, and his communication surpassed that of our legal representatives.
Every member of the Charters team we dealt with was friendly, knowledgeable and responsive. Their collective effort made a difficult experience far more manageable, and we would like to thank everyone involved for helping us achieve a successful completion. Well done all!

Everybody in Southampton branch was really helpful! Especially Chloe, whom I met only through the telephone was always there to assist me when I tried contacting the office, and called me back numerous times to update me, so I can keep up with the process.

We can't. recommend Sienna Huddlestone more highly.

Great service from start to Finnish

Thank you again

Having been searching for a large rental property for sometime and been let down on a number of occasions via other estate agents, it has been a breath of fresh air dealing with Kristie Stone at Charters. She has worked quickly to help secure a property that was being advertised with other agents and kept in constant communication multiple times a day when needed to keep me fully updated and informed of progress. Highly Recommended

Chelsea has been a big help any issues I have had big or small she always helps even if it isn’t her department and I don’t realise she will always check with another department and let me know asap ,she’s the most helpful person I have spoke to from Charters and always re assures me if I am worried about anything ,it is good to know if I have any worries I can always email /speak to her ,Charters are lucky to have Chelsea

Ethan Watts is always very helpful whether it is by phone or email. Always very polite and it is never too much trouble for him to sort out.

I saw Simon Edser of Charters for an initial chat about selling my home - he was wonderful! Reassuring, calm and positive so I knew then that I would go with him, he sold Charters to me!
My brochure draft was put together by Danielle Stanbrook and again she was friendly, positive and knowledgeable. She took time to listen to my requests and the end brochure was marvelous.
This estate agency is made great by its wonderful staff!

Smooth experience, quick to react and update as per our requests, a pleasant team of people.

As a landlord living overseas, in a different time zone, customer service is important to me and Louise Balshaw has consistently dealt with my queries in a professional, competent and friendly manner.

Very smooth transition from enquiry to move in. The staff were courteous, friendly and professional and were eager to help me get the premise I wanted and ensured that there was enough time for me to sort documentation. Excellent service.