Charters Estate Agents Reviews 

11,036
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the excellent service, noting the team's efficiency and proactive communication throughout various processes. Reviewers frequently mention quick response times and a smooth user experience, making stressful situations much easier to navigate. However, some customers also noted issues with communication, mentioning difficulties in getting responses to calls and emails, or a lack of follow-up on inquiries. A few other people also felt that processes were not always efficient, experiencing delays in referencing or a lack of arranged viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, efficient, and personal... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the speed and... See more

User experience

Consumers report positive experiences, highlighting how the process was made straightforward and less... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Holden made everything so simple. She didn't fault in keeping us informed and chasing on our behalf. She has been both professional and friendly. So pleased we chose Charters Estate Agent from... See more

Rated 5 out of 5 stars

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates a... See more

Rated 5 out of 5 stars

Excellent service: professional yet with the personal touch. Charters has helped tremendously. They are on top of things, and timely help has meant no gaps between tenants and all clerical work is up... See more

Rated 5 out of 5 stars

We have been renting with Charters (previously Brand Vaughn) for 3 years and genuinely had no problems - always quick and responsive to solve any problems. Oliver Lewis (our property manager) is con... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,036)

2,288 reviews in the last 12 months

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Rated 4 out of 5 stars

She was well spoken on phone and…

She was well spoken on phone and attended to us on time,really great work

July 14, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Very good at keeping things moving and also updating on progress and viewings etc.

July 16, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Well done got us over the finish line…

Well done got us over the finish line with our house sale. Special thanks to Stephen Henry for all his hard work 5 stars to you Stephen .Would highly recommend charters to act as your estate agent

July 16, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Evelyn was very professional and really…

Evelyn was very professional and really friendly and went out of her way to answer my questions and find the answers if she didn't know - I did not feel rushed in any way

July 15, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Responsive and helpful staff

Responsive and helpful staff. Great at sending through potential properties of interest that match your search criteria. Occasionally can be difficult to get ahold of someone by phone but staff are generally good at following up missed calls. Overall made what can be a stressful experience a positive one! :)

July 13, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Isabella Carlile was incredibly helpful…

Isabella Carlile was incredibly helpful while looking for the perfect rental. We are very impressed with her speed and communication skills!

July 15, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Third time selling with Charters,

Third time selling with Charters,
honestly i would never use anyone else,
priced right every time, sold very quickly, continued support right to the moving day.
i cant recommend them enough especially Kate and Daivd

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Great service Ella

Ella our agent from Charters has been amazing. She was very responsive to questions and has kept us in the loop the whole way through our process. She has been quick to respond and gave us a brilliant service. She was also great with the kids. Would highly recommend. Ella has made our process flow with as little stress as possible.

July 9, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Thanks Louise

My husband and I would like to thank Louise Blackmore for helping us sort out a problem we had with our property recently. She was very proactive and kept us well informed every step of the way. Thank you Louise!

July 15, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

It is a nice exprience with charters…

It is a nice exprience with charters today specially Andy jerram who is very brilliant and tenanted. He is very sharp with nice communication. I highly recommend him from charters if anyone is looking for renting or buying.

July 14, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Chelsea from Charters Estate agents…

Chelsea from Charters Estate agents couldn't of been more helpful.
She got our issue sorted and completed within a week. Absolutely amazing tenant support.

July 14, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We found a property and Kirstie from…

We found a property and Kirstie from the Farnham branch assisted us almost instantly. Very professional and the process was very smooth, would highly recommend.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Advice

I am a landlord and rent my house using Peter Knobbs and Charters as my agent. Today I needed some advice. I called Pete who gave his time freely and talked through the problem. He, as always, was straight speaking and extremely knowledgeable. Experience really counts and he has it. He gave me options going forward as well as saying what he would do and why. I most certainly will be doing what he recommended. Thanks Pete.

July 13, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Wonderful experience with Kirstie at Charters Farnham

Kirstie at the Farnham branch was wonderful in the process of viewing a flat, and helping us to get all our checks and referencing done quickly. She was knowledgeable about the flat and answered any questions we had. She was also very helpful and friendly in all aspects of the process and is a great representative of Charters

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Efficient and Helpful

Charters are the most efficient managing agents I've ever dealt with as a tenant. Parris manages the property I live in. She is knowledgeable and sympathetic and critically. she always responds fast whenever I have a query or some minor repairs . I highly recommend them.

July 1, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Feedback

Stacey was welcoming, helpful and answered any enquiries in a timely mannor. He made my moving experience a lot less stressful than it could have been. Thank you

May 15, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Cannot thank the team enough

Cannot thank the team enough for all their hard work and dedication to helping and supporting my journey of my first purchase. Jo was an absolute superstar and the communication was wonderful. I felt heard, supported and actioned on behalf of so thank you all so much!

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

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