Charters Estate Agents Reviews 

11,206
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,313 reviews, reviewers overwhelmingly had a great experience with this company, praising the dedicated team. Customers frequently mention that the staff members are exceptionally friendly, polite, and professional throughout the entire property journey. People also deeply appreciate the clear communication, proactive updates, and prompt responses to any questions or concerns that arise. Some reviewers were happy with the remarkably smooth and stress-free progression of their house purchases and rental agreements. Consumers additionally highlight how wonderfully accommodating the team is when organizing viewings, explaining details clearly in plain English, and managing property maintenance issues efficiently. Many individuals express total satisfaction and confirm they would gladly recommend these services to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, fast responses, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently great communication and... See more

Response time

Customers report great satisfaction with the prompt response times and constant communication from the staff.... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone we met at Charters were totally professional and friendly and we were lucky enough to have the sale of our house in the hands of Erikson Veizaj and his team. They got to work as soon as we h... See more

Company replied

Rated 5 out of 5 stars

Natalia replied to our enquiries within minutes and promptly provided us with all the necessary information to prepare our property for rental. She organised a view within less than a week from our fi... See more

Company replied

Rated 5 out of 5 stars

What can I say, such a lovely team at Charters who dealt with my late mother and fathers house. The experience was great from start to finish. Big shout out to the team, Edward Kendall, Jonathan... See more

Company replied

Rated 5 out of 5 stars

Claire Peerless had made our move in so smooth sailing, she is informative, sincere and clearly knows what she is doing! We had a slight delay with our key, and whilst we were so okay with that…Clair... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,206)

2,295 reviews in the last 12 months

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Rated 5 out of 5 stars

Mollie-Mae West has been a wonderful…

Mollie-Mae West has been a wonderful help and support to us as we have taken over as landlord from our husband/father who died in March, explaining and guiding us through quotations to completing the works on the property, liaising with tenant and contractors and keeping us well informed, and accompanying us to view the end product. Wonderful! Thank you so much.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Where do I begin !

Where do I begin !! The service at Charters has been outstanding from start to finish.
Cameron who initially came to view and value our property was incredibly professional, friendly and informative. In fact it was because of this initial service with him we chose Charters .
Jorgia, Lydia and Kanika were exceptional and just couldn't fault their dedication and tireless work to generate interest, even arranging viewings before the professional photographs were available was incredible !
Communication throughout was excellent and the feedback from viewings were prompt and honest which we so appreciated. Whilst being on the market for only 3 weeks we had a buyer which was amazing !!
I particularly want to say a huge thank you to Jorgia! She's been an absolute joy through the whole process. Her professionalism, friendliness together with her wonderful fun personality made this whole process an absolute pleasure . So thank you so much jorgia ! You’re a super star 😊

I would highly recommend the charters team at chandlers ford .. they were brilliant !!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Isabella Carlisle has been very helpful…

Isabella Carlisle has been very helpful and friendly on the phone. She has made every effort to help us find the right place for us and the agent who has done viewings with us was also very friendly and helpful. We highly recommend Charters!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great people to work with

We recently rented a house through Charters and had an excellent experience throughout. We mainly corresponded with Lily Mott, Tom Chiswell and Harry Fisher and they were very helpful, informative and friendly in keeping us bang up to date, especially as everything was going through right as we were going on holiday.

Since we got back and moved in, any questions or help we've needed has been dealt with quickly with Harry and he's been very easy to deal with.

Highly recommend all at Charters

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Lily!

We couldn’t be happier with the help we received from Lily at Charters. After having such a difficult experience with other agencies, Lily was incredibly kind, professional and genuinely helpful. She managed to find us the perfect property when we were starting to lose hope! She was always lovely and quick to help, even by email when I couldn’t answer the phone. We’re so grateful for her help and would absolutely recommend her and Charters! ❤️

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

All of the staff have been lovely and really helpful - was a super efficient and pleasant experience finding a flat with this agency!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant viewing experience

I had such a lovely experience with Mazie today. She was so friendly, welcoming and helpful throughout, and made the whole process feel really easy and relaxed. She was brilliant and a real credit to the team. Thank you so much!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience purchasing our first…

Our experience purchasing our first home was made so much more enjoyable with the help of Jane Tomlinson.

Her weekly communication was a refreshing change from what we had experienced previously. The constant updates, ongoing communication and regular check-ins made us feel looked after and kept us in the loop throughout the entire process.

Purchasing a home is no small task, and Jane is the sole reason the process felt that much easier.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely efficient

Danielle was extremely efficient and produced the brochure and web page beautifully. She was very responsive to suggestions and acted rapidly. It's been a pleasure to work with her

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Harry West @ Charters Chandlers Ford

I had a really positive experience with Harry West at the Charters Chandlers Ford branch. Harry was friendly, professional and extremely helpful throughout, taking the time to understand what I needed and making the whole process straightforward and stress-free.

His communication was excellent, and I really appreciated his knowledge, patience and attention to detail. It’s clear that Harry genuinely cares about providing a great service to his customers.

I would highly recommend Harry and the team at Charters Chandlers Ford to anyone looking for a professional, friendly and reliable service. Excellent experience from start to finish!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been renting through Charters now…

We’ve been renting through Charters now for three years, and our property manager Mollie-Mae West, is just incredible at what she does, she’s so friendly and kind and is always great with communicating with us. Any of our maintenance issues have always been dealt with so professionally and promptly and we’ve always been kept in the loop thanks to Mollie-Mae. We would definitely choose this company to rent through again in a heartbeat! Thankyou for always going so above and beyond! ☺️

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, respectful and polite at all times - not pushy at all! Kerry kept me informed of the situation so I was able to make decisions with full knowledge and proceed in a timely fashion. Thank you!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, you always think that it is going to be hard and stressful to look for a house, but with the help of Jorgia, this house hunting process has been exciting! She was so helpful, and she would really listen to us, take down notes, on to what we are looking for a house. Anything that we ask about a property, she’s got it in her notes, and if not, she’s keen to find it and gets back to us with the info.
She’ll make you feel at ease during the house viewing and lets you take your time, which we really appreciate from her.
Charters Estate and Letting Chandlers Ford has been so helpful and we are happy to purchase our first house from them!

August 24, 2026
Unprompted review
Charters Estate Agents logo

Reply from Charters Estate Agents

Thanks for the review, it is much appreciated.

Rated 5 out of 5 stars

Gary should get a pay rise.

Estate agent Sales was great and accomdating for short notice visit. Sales proceeder Gary was exceptional. He has communicated throughout and chased relevant parties when needed. As buyers I would highly recommend, will definitely use for sale next time.

August 24, 2026
Unprompted review
Charters Estate Agents logo

Reply from Charters Estate Agents

Thanks for the review, it is much appreciated.

Rated 5 out of 5 stars

Working with Charters Estate Agents in Alresford…

Working with Charters Estate Agents in Alresford has been a positive experience. Initially, we contacted them for a property in Twyford but Brandon cleverly sent us an email out of the blue suggesting that we check out the Alresford area. He was right, we hadn't thought about the area and ended up buying our dream home there.

We loved working with Brandon, he is the kindest estate agent and he is always happy to spend time on clients, even those with niche interests to explore. Brandon went out of his way to accommodate our requirements and helped us (me especially) feel supported throughout the process. He was there during all steps of the sale, always patiently listening and genuinely trying to help. We would recommend him to anyone wanting to buy a house with Charters in the Alresford area.

July 22, 2026
Unprompted review
Charters Estate Agents logo

Reply from Charters Estate Agents

Thanks for the review, it is much appreciated.

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