Chase de Vere Reviews 

1,125
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional quality of the financial and pension guidance, noting that advisors take the time to explain complex topics thoroughly in a simple and understandable manner. Reviewers emphasize that consultations are tailored to individual needs without any pressure to purchase additional products. Some people also felt that the dedicated support provided during home purchases and mortgage applications was remarkably efficient, prompt, and reassuring. Consumers consistently appreciate the friendly attitude and constant accessibility of the staff, ensuring smooth communication and complete peace of mind throughout every stage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as knowledgeable, approachable, and... See more

Service

Reviewers highlight positive aspects of service, noting that advisors are consistently professional,... See more

Customer service

People report positive experiences with customer service, highlighting advisers who are exceptionally... See more

User experience

Users describe positive interactions with user experience, highlighting friendly and professional video calls... See more

Response time

Consumers find response time to be exceptionally positive, praising advisors for being consistently prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met with Simon Walshe this evening via a video link. He was really easy to talk to and explained things in a very simple and easy to understand manner. We wanted retirement advice and he went throu... See more

Company replied

Rated 5 out of 5 stars

The company has a great online portal which helps visualise all of the important details and feels very secure. My new advisor, Ruth Penman, has been excellent also. Friendly, very good communicator a... See more

Company replied

Rated 5 out of 5 stars

We recently used Chase de Vere for our mortgage and couldn’t be happier with the service we received. Our mortgage advisor Ashley was incredibly knowledgeable and guided us through the whole process w... See more

Company replied

Rated 5 out of 5 stars

We have just had our annual review with Alex Wyer from Chase Devere. Alex provides us with a comprehensive Portfolio Report and explained its content . We discussed plans for the future and Alex’s adv... See more

Company replied


Company details

  1. Financial Consultant
  2. Financial Planner

Written by the company

We have been one of the country’s leading independent financial advisers for 50 years. Some of our clients have been with us for decades. That is because, as well as offering high-calibre, unconstrained advice, we continually strive to make sure our clients are satisfied. Our financial advice spans a wide range of services including pensions, wills, care funding and wealth management as well as business protection, employee benefits and workplace financial education. More than 15,000 clients trust us with the ongoing management of their financial affairs. We believe that’s because our advice is completely independent, and tailored to them. We do not offer one-size-fits-all solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,125)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon Walshe was fantastic

Simon Walshe was fantastic. So helpful, knowledgeable and explained everything in easy terms. Excellent breadth of information provided and answered all of my questions.
Definitely recommend.

May 19, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your feedback. We're delighted to hear that Simon provided such helpful and knowledgeable support. Your recommendation means a lot to us.

Rated 5 out of 5 stars

I've been involved with chase de vere…

I've been involved with chase de vere for many years and my advisor is very supportive in what my plans are regarding my various pensions. And if there is a better way for me , he tells me the options.

May 28, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

An excellent experience with chase devere…

Our financial advisor takes a personal interest in our circumstances, he explains the granular details of our situation extremely well and is very knowledgeable and helpful with our various funds as we look toward retirement.

May 12, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Great representative

Great representative

May 24, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

We had a very helpful mortgage advisor…

We had a very helpful mortgage advisor Rachel Harrison who was very communicative and helpful with any queries we had. The process was very smooth and quick. We highly recommend Chase de Vere.

May 23, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thankyou for leaving a review for your mortgage adviser Rachel. We're glad to hear she made the process smooth and quick. Thanks!

Rated 5 out of 5 stars

Excellent service from Bobby Harrison

Have been working with Bobby Harrison for more years than I would like to recall. Excellent adviser with vast experience in providing sincere and trustworthy guidance for pension investments.

May 9, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Simon Gardner

We have known Simon Gardner for many years as our financial adviser. We trust his advice and do our best to follow it to the best of our ability. With his help our portfolio has grown very nicely. Currently we are changing our wills and we are receiving advice regarding inheritance tax. We hope that this relationship continues now he is with Chase de Vere.

May 13, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for sharing your experience. It’s wonderful to hear that Simon's guidance has helped your portfolio grow over the years and that you feel confident in the advice you’re receiving regarding inheritance tax and your wills. We look forward to supporting you in the years ahead.

Rated 5 out of 5 stars

I have used Chase de Vere for more than…

I have used Chase de Vere for more than 15 years . I have had the same adviser Paul for the entire time . I have lived off the interest on my investments since I retired in 2013 . My principal sum is greater than it was despite my complete dependence on funding my family . I have complete confidence in Chase de Vere and Paul 100%

May 20, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your kind words and for your loyalty to Chase de Vere over the past 15 years. It’s wonderful to hear that Paul has provided consistent, expert advice throughout your journey and that your investments have continued to support you and your family. Thanks

Rated 5 out of 5 stars

The quiet self-assurance of Chase de Vere's advisor.

The quiet self-assurance of the advisor, and his courtesy. The general feeling that he knows his subject well, giving positive advice. Also agreeable was his sense of humour.

April 30, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Very professional and efficient

Our mortgage advisor, Ashley, has ensured the mortgage application process has been very smooth and has always been on hand whenever we've had questions.

May 20, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you so much for taking time to leave a 5 star review! We're delighted to hear that Ashley made your mortgage journey smooth and stress-free. Thanks again.

Rated 5 out of 5 stars

Great experience

Worked with Ashley Bowen to secure a mortgage where others couldn't . Great communication, listened carefully to my needs and helped me get my house purchase over line.

April 9, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you so much for your kind words. We are thrilled that Ashley could support you in securing your mortgage and getting your home purchase over the line. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Brilliant help and financial advice from Byron Williams at Chase de Vere

We spoke to Byron Williams at Chase de Vere at length in regard to help with understanding the care system / care fees / issues around selling my parents home. He was understanding, extremely knowledegeable and patient. He spoke in clear english and explained things in a way we'd all understand - including my mum. After the call, he has continued to offer huge support to us. He is a truly lovely guy. I cannot recommend Byron highly enough

May 6, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you so much for your kind words. We're delighted to hear that Byron was able to support you and your family through such an important process. Your recommendation means a great deal, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Chase de Vere thankyou

The advice my wife and I receive from Chase de Vere has always met our needs, very much being aware as octogenarions , of future health care and the limitation of inheritance tax

May 8, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Believe in Chase de Vere

Chase de Vere is an excellent service providing detailed advice and guidance on all your financial needs. We are completely confident in our adviser who is knowledgeable and professional.

February 11, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

A Bespoke review of our investment…

A Bespoke review of our investment portfolio by an adviser who understands our circumstances and has been helping us for many years

May 7, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 5 out of 5 stars

Always Feel Confident!!

Always professional, knowledgeable and all advice very clear.

March 6, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for taking the time to leave a 5 star review. If you have a second to let us know your advisers full name, we'd like to pass on your kind words. Please email us at marketing@chasedevere.co.uk. Thanks

Rated 1 out of 5 stars

Please be aware that any advice their…

Please be aware that any advice their professional provided will be charged irrespective of whether a product is purchased/investment was made or not, different from how other IFAs operate in this field. This is left vague, misleading and not clearly explained. Beware of signing any document, entering any correspondence with these without obtaining clear explanation of charges. We felt misled, were charged, charges were reduced on seeking clarity.

April 25, 2024
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Dear Dr. Vadlamani,

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience and appreciate the opportunity to respond.

We go to great lengths to ensure transparency around our fees. Our charging structure is clearly outlined on our website — something few firms do — and our initial meeting is always free of charge. At that first meeting, we provide our Terms of Business document, and our advisers take the time to explain how and when charges may apply. Before any chargeable work is undertaken, clients are asked to sign a Client Services Agreement, which confirms the scope of the advice and associated cost.

We are fully compliant with our regulator’s disclosure requirements regarding charges, and we regularly audit both our people and our processes to ensure the highest standards of compliance are maintained. Our fees reflect the value of independent advice — not the sale of a product — and our advisers may spend a considerable amount of time analysing a client’s circumstances and preparing a tailored financial plan. That professional time is, understandably, chargeable.

I’m not aware of any reputable independent financial adviser who operates differently. Charging for advice - rather than being reliant on product sales - is a cornerstone of independent, client-focused financial planning.

While we’re pleased that we were able to reduce your fee once your concerns were raised, I will, of course, personally look into this case to understand what happened and ensure any lessons are learned.

If you’d like to discuss this further, please feel free to contact us directly via client.feedback@chasedevere.co.uk.

Greg

Rated 5 out of 5 stars

Mortgage advisor

Recently purchased my first property, and Rachel Harrison was my mortgage advisor. She's an absolute superstar! Very helpful, knowledgeable, fast and reliable. She really took time to understand my needs and circumstances and get me the best mortgage offer. She supported me every step of the way, even beyond just mortgage advice. Highly recommend!

April 17, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for leaving a 5 star review for your adviser Rachel. It's great to hear she was able to get you the best mortgage offer. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent professional advice service

Darryl Hoad has been my Chase de Vere financial adviser for 22years and over that time has provided me with excellent advice and support. During our regular review meetings Darryl always shows an empathetic concern for our general wellbeing before proceeding with a report on current national and world financial markets. It is good to have this independent view, before proceeding on to my portfolio performance and recommendations for any changes necessary to meet my personal risk profile. It is very reassuring to have Darryl`s guidance and advice, backed by the resources and reputation of Chase de Vere.

April 16, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you for your trust in Darryl and Chase de Vere. It’s fantastic to hear that Darryl’s expertise and personal approach have supported you over the past 22 years. Thank you for leaving this 5 star review.

Rated 5 out of 5 stars

Helpful advice

Helpful, clear advice received from Ben Thomas of Chase de Vere in relation to nhs pension and other finances. Very efficient and approachable. Thank you.

April 14, 2025
Unprompted review
Chase de Vere logo

Reply from Chase de Vere

Thank you. We're delighted to hear that Ben provided helpful and clear advice regarding your NHS pension and other financial matters. We truly appreciate your feedback and look forward to assisting you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look