CheapAir.com Reviews 11,809

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

The worst experience in traveling so far. I'll never use this service again. The can charge more money for everything but they can't help with a seat selection. Unacceptable. The chat bots are a jok... See more

Rated 5 out of 5 stars

Unlike a lot of sites, it truly was comparing to the airlines direct or very close. Finance options that were available were actually smart unlike some of them that you end up paying double the actual... See more

Company replied

Rated 5 out of 5 stars

What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an ai... See more

Company replied

Rated 5 out of 5 stars

Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.... See more

Company replied

Company details

  1. Flights Search Site
  2. Airline Ticket Agency
  3. Travel Agency
  4. Travel Aggregator

About CheapAir.com

Written by the company

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CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans.

CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States.

CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.


Flights
Hotels
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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was a good deal

June 5, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 4 out of 5 stars

I booked through you on an American…

I booked through you on an American Airlines flight and it does not show in their app. And you never asked for my TSA pre-check number or AA frequent flyer number. They did reach out to me the next day and entered the information for me. The AA App doesn't seem to allow me to make the edits directly since I booked through CheapAir.

June 8, 2024
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Reply from CheapAir.com

Hi Trish,

Thank you for your review. We do ask for that information when you are entering the passenger name on the purchase page. It's a link that you can click which will open up the additional fields to enter the TSA pre-check number as well as Frequent Flyer numbers, Known Traveler Number and Secure Traveler Information.

If you want to make any changes, you will need to contact us. You can reach us by email at help@cheapair.com. Please include your CheapAir booking number (2431678581), your TSA pre-check number, and your American Airlines frequent flyer number. Thank you for booking with CheapAir.com.

Rated 4 out of 5 stars

Rating CheapAir Service.

I had no problems to utilize CheapAir websites. It was easy for me to book my ticket. I will recommend CheapAir to any friend in need of a ticket.

June 5, 2024
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Reply from CheapAir.com

Hi Ahmed,

Thank you for taking the time to review CheapAir.com. We're happy to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Easy, and convenient

Easy to use Able to modify for your convenience

June 9, 2024
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Reply from CheapAir.com

Hi Moises,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels! Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Great

Great savings

June 8, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

Best Prices

This was my second time using this site and both times you presented me with the best price offers.

June 6, 2024
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Reply from CheapAir.com

Hi Jill,

Thank you for taking the time to review CheapAir.com. We are glad we could help with your flight booking. We wish you happy travels! Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

It was pretty fast and easy to book…

It was pretty fast and easy to book online. First time hearing about this website and so far I like it. Trust me I’m pretty picky about booking online and this website is pretty good so far

June 8, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for taking the time to review CheapAir.com. We're glad you found our website. It's great to hear that you found our website fast and easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Fast service & attention to details

Fast service & attention to details. No hassles!

June 3, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

The fact that all the information to…

The fact that all the information to compare flights is in the same place, is helpful.

June 3, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

They are doing the right thing

They are doing the right thing . Helping the public to fly better.

June 7, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 4 out of 5 stars

Awesome

It’s fast on everything . cheap and awesome . First timer buying in here I will definitely buy again

June 2, 2024
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Reply from CheapAir.com

Hi Manuel,

Thank you for your review. We're happy to hear you found our website fast. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

The experience

The experience with cheaper.com is easy and helpful! Just be mindful to jump on the prices asap. Though the site helps you to find cheaper deals, the prices will still rise if you wait, and get closer to your date to depart.

June 7, 2024
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Reply from CheapAir.com

Hi Angela,

Thank you for your review. We are happy to hear you found our website easy and helpful to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Great experience booking online.

Great experience. Very easy to book your flight online. Continue to make online booking and reservations super easy and cheap! I will definitely use your website to book upcoming trips!

June 6, 2024
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Reply from CheapAir.com

Hi Robert,

Thank you for taking the time to review CheapAir.com. We are happy that you enjoyed the ease of booking on CheapAir.com. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Quick response from Agents

Agents were very quick to respond to my questions regarding making certain our Global Entry information was in the booking so we would be pre-TSA

June 6, 2024
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Reply from CheapAir.com

Hi Alice,

Thank you for taking the time to review CheapAir.com. We are happy to hear that you found our customer support quick and helpful. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

gave us all the info we needed to book…

gave us all the info we needed to book our car....

June 5, 2024
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Reply from CheapAir.com

Hi H/D Shah,

Thank you for your review. We are glad we could help with your booking. We hope you have a great time. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

The flight choices and ability to book…

The flight choices and ability to book multi city were great. All the info is there from plane type to added costs. The icing on the cake is being able to pay with Bitcoin, such a breeze!

June 5, 2024
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Reply from CheapAir.com

Hi customer,

Thank you for taking the time to review CheapAir.com. We're happy to hear you enjoyed the flight choices and booking options as well as payment types, like Bitcoin. We appreciate you sharing your experience and we hope you have wonderful trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

This was my first experience with…

This was my first experience with Cheapair and it was easy, accurate and the customer service was outstanding.

June 4, 2024
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Reply from CheapAir.com

Hi Bob,

Thank you for taking the time to review CheapAir.com. We are happy that you enjoyed the ease of booking on CheapAir.com. We are also happy that you found our customer support helpful. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Excellent easy to rebook

Excellent easy to rebook

June 4, 2024
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Reply from CheapAir.com

Hi Yohannes,

Thank you for your review. We're happy to hear that it was easy to rebook. We hope you have a great trip. Thank you for using CheapAir.com.

Rated 5 out of 5 stars

User friendly and easy to find a…

User friendly and easy to find a favorable schedule

June 4, 2024
CheapAir.com logo

Reply from CheapAir.com

Hi customer,

Thank you for your review. We're happy to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

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