The worst experience in traveling so far. I'll never use this service again. The can charge more money for everything but they can't help with a seat selection. Unacceptable. The chat bots are a jok... See more
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Unlike a lot of sites, it truly was comparing to the airlines direct or very close. Finance options that were available were actually smart unlike some of them that you end up paying double the actual... See more
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What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an ai... See more
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Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.... See more
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Company details
About CheapAir.com
Written by the company
CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans.
CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States.
CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.
Flights
Hotels
Cars
About Us
Contact info
27509 Agoura Rd. #100, 91301, Agoura Hills, United States
- help@cheapair.com
- www.cheapair.com
4.3
Excellent
12K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CheapAir.com
Hi Melissa Gray,
Thank you for your review. We're happy to hear you found a good price and enjoyed how easy it is to search and book on CheapAir.com. We hope you have a great trip. Thank you for booking with CheapAir.com.
Easy to book a flight!
June 3, 2024
Reply from CheapAir.com
Hi Patricia,
Thank you for your review. We're happy to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.
Able to reserve for my trip with ease…
Able to reserve for my trip with ease and able to find the best vehicle for my purposes.
June 3, 2024
Reply from CheapAir.com
Hi Juan King,
Thank you for your review. We're happy to hear you found our website easy to book. We hope you have a great trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Margaret,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Found great flight at great price
Found great flight at great price. Process relartively simple. Only glitch is that the link to select seats is not working.
May 31, 2024
Reply from CheapAir.com
Hi Marick,
Thank you for taking the time to review CheapAir.com. We are happy to hear about your experience and hope you have a wonderful trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are happy to hear that you enjoyed the ease of booking on CheapAir.com. We hope you have a great trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Peter,
Thank you for your review. We're happy to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are happy that you enjoyed the ease of booking on CheapAir.com. We are glad we could help with your flight booking. We hope you have a great trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Patrick,
Thank you for your review. We're happy to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.
Fair prices and several options to…
Fair prices and several options to choose according to my needs
May 28, 2024
Reply from CheapAir.com
Hi Samir,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Very smooth and fast transaction!
May 30, 2024
Reply from CheapAir.com
Hi Kenneth,
Thank you for your review. We are glad we could help with your flight booking. We hope you have a great trip. Thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
It took 6 hours
It took 6 hours for the saved credit card error to be declined or at least to get the notification. In that time the price went up by 120 dollars.
The decline should have been immediate.
This was about the first booking [2421468534].
May 29, 2024
Reply from CheapAir.com
Hi CustomerR,
Thank you for review and providing your feedback on our service. We see that your booking was originally made on May 29 at the end of the day and had declined. We usually will automatically trigger an email message to inform customers when that happens. It doesn't look like that happen with your booking as the decline message we received from your financial institution wasn't clear and requested we try to obtain a manual approval with them. That is why we were unable to trigger an automatic decline message to you and once our staff got to your booking the next morning the airfare had increased. We apologize for not notifying you sooner.
We recognize your frustration that the cost of the airfare increased. Unfortunately airfare is not guaranteed until a valid form of payment is received and the ticket(s) are issued. This is included in the terms and conditions you agreed to when you booked online.
We hope you will consider using CheapAir.com again in the future. Thank you.
Reply from CheapAir.com
Hi customer,
Thank you for your review. We're glad to hear you found our website fast and easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.
I wasn't provided with the airline I…
I wasn't provided with the airline I was flying and lost my fly and luggage.
I was at airport 3 hours before looking for the airline and fly and missed it because as use y the time I figure out that it was not Polaris.nor Aeromemexico but the fly was with Delta and no were was listed on my confirmation.
May 30, 2024
Reply from CheapAir.com
Hi Teresa,
Thank you for your review. We're really sorry to hear that you missed your flights.
On our confirmation e-mails, we included that the first flights of your May 30th itineraries were to be operated by Delta. We also note that the issue was touched upon back on May 23rd when you reached out to us about a name correction issue for the original reservation.
Did you not see that on the confirmation emails we sent to you?
We reached out to Aeromexico to see if they would allow you
to rebook your flights from today--either through us or with them directly--but they reminded us that you purchased their Basic Economy fares for May 30th, which are non-refundable and do not permit itinerary changes whatsoever. While we and
Aeromexico certainly understand your frustration, the airline says that if you did not use your tickets with them as scheduled today, that you would have been marked as a "No Show" and that the value of the tickets would be forfeit to the airline.
I know that is not the answer you would like, but only the airline itself can waive or bend their own rules, and in this instance they have declined to do so.
We have emailed you all the information about your tickets and how you can proceed. Please let us know if we may try to be of further assistance.
Reply from CheapAir.com
Hi RodriguezAlejandro,
Thank you for your review. We are glad we could help with your flight booking. We hope you have a great trip. Thank you for booking with CheapAir.com.
Everything was great except the amount…
Everything was great except the amount of time it took to process the payment. I needed to be sure I had the flights locked in before I could make further arrangements.
May 25, 2024
Reply from CheapAir.com
Hi Jason,
Thank you for your review. Some bookings do take longer the process than others. That is why we send out a "Processing Reservation" message to all customers to let them know we've received their reservation request and are working on processing the booking.
We appreciate your feedback and thank you for booking with CheapAir.com.
Reply from CheapAir.com
Hi Basscustomer,
Thank you for your review. We are glad to hear you like how easy it is to search and book flights on CheapAir.com. We hope you have a great trip. Thank you for booking with CheapAir.
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
Reply from CheapAir.com
Hi customer,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
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