Cheaptickets Reviews 

Cheaptickets, owned by Expedia.com utilized bait and switch tactics to sell hard to sell fares.

They intentionally misled flight fare options through checkout by offering differing price options, but not making it clear the dates changed by accepting them.

When contacting customer service, they responded with the canned language that the tickets could not be changed due to the "deep discounts", while avoiding any accountability to their misleading website and unethical practices. I "saved" $20 to lose over $300 buying their "suggestions".

The reviews repeat over and over that they do this, yet they make no attempt to change the site or hold themselves accountable. Expedia is complicit in this, which was surprising since we book travel a lot and never had a problem. It is my belief Expedia is the "quality" front for unethical business practices.

If anyone is interested in a class action suit, include me. This misleading, and bait and switch behavior is unethical and needs to stop.

In the meantime, we are filing complaints with as many places as we can to get attention. I can't imagine how some people spending their last dollar on travel could feel with this service. We feel bad enough as this was our son's ticket and his money, but we can recover. These people need to stop.

Read the fine print these are con artists. They’ll take your money with a big smile

Upon entering the flight info that I was hoping to book for we ended up with an airport an hour away for both flights. Only to be told this was non refundable. I never once had entered this airport into my search criteria when looking for the flights so I am unsure how this even happened. I spent over an hour trying to fix the problem only to be transferred three times and have them reconfirm that I In fact booked this way. I will never use cheap flight again.

Be carefull when you use cheaptickets.com. they don't investigate the accuracy of the photos that hotels post on their websites, and they will not help you if you are scammed using their website.
I reserved a room in a hotel in Italy (vatican holiday hotel in Rome) through their website, and this hotel posted fake photos of the hotel, when we checked into the hotel, the rooms were totaly different than what was posted, and the insects were every where, the stairs for the second floor was shaking and about to fall, no closets, and cleaning equipment were inside the room. We had to leave but cheaptickets.com will not helps get our money back , all they did they said the hotel policy is that rooms booked are non refundable disregarding the facts that i stated.
they have the worst customer service.
shawn.

Just remember - everything you read about Cheaptickets goes for Expedia too - as they own them. They suck, don't use them. Nightmares.

Omg this is the worst customer service I’ve ever encountered. They put a pending transfer on my account of over $846 and then said my card didn’t go through. Didn’t get any confirmation. Had to do a three way call with their representative and my bank. My bank told them exactly what they needed to do. All they needed to do was send in an email. That was 2 days ago and I’ve called them multiple times and still haven’t been able to resolve this issue. I was even put I hold for over 2 hours! Resulting in a $52 phone charge.! They haven’t even offered me anything! I will NEVER use them again. Oh and their travel insurance is a joke. It doesn’t help with anything except maybe luggage loss. So don’t even waste your money on that like I did. Here it is day 3 and still no email. I’m on hold again go figure for the second time today and it’s been well over half an hour already...

Worst online company they are never on the client’s dude they have customer service reps that could not give correct information and they can’t refund on a 10 mins reservation WOW incredible

if I had the option, i wouldn't even give cheaptickets.com a single star. maybe a half for at least answering the phone. my girlfriend paid $530.88 for a zipline in Hawaii. the day of the zipline we received an email from the zipline tours stating we couldn't go as there was no room. we called the Keana zipline company and they promptly helped found a spot for us later in the day. meanwhile, cheaptickets.com tells us that she cant have her money back for 5 - 7 days. we leave in two days. how the hell are these guys even allowed to collect money for something they dont have?? all that money for a vacation that she cant use because of their f up. will she get her money back?
We will NEVER go to cheaptickets.com again and I advise anyone considering them to find another way.

Horrible company. Our rooms didn’t have the beds we requested, the car was double booked, the flight was delayed. While I don’t know if the delay of the flight was this trash company’s fault it wouldn’t surprise me if they ineptitude resulted in a general slow down of flights.

I had originally purchased a ticket for may 17, to Orlando, ended up wanting to leave a day sooner , no problem paid to leave one day sooner, the travel agent didn't cancel the trip so it looked line we was a no show for the following days flight and they cancelled our flight and didn't tell us until we was at airport Sunday to leave. Never again will ever use cheaptickets. Never....

DIRT BAGS!
They are more expensive than almost any other ticket broker out there, but they act like there are no fees until the very end when you hit REVIEW ORDER. Then, they pile the fees on.
They were literally 30% more than SeatGeek.com.

If I could give no stars I would. Never ever book with this company. I made my reservation over the phone because the website wasn't processing. I got confirmation only to find out a day before my flight that the airline couldnt process my departing ticket only my returning flight. Long story short the guy assisting had no customer resolution skills, he lied on me, and he lied on the airline as well. I just got off the phone with the airline Thankfully they were able to some what resolve the issue. I dont write reviews but I had to due to such poor service. It has confirmed I cannot work with companies who outsource customer support jobs.

I booked a return flight from Manila to Tampa with Cheap Tickets via Kayak.com in March of 2019. I found a pretty good price for a two-stop flight each way with Asiana Airlines from South Korea and Jetblue Airways in the USA. The tickets were bought about five weeks before departure but at four weeks or so before departure Asiana Air made a small schedule change of 45 minutes from Seoul to JFK. What followed was a whole week of unnecessary incompetence concerning my trip from Cheap Tickets' customer service.

All that needed to be said was that JetBlue wanted a minimum of 2 hours 30 mins to take responsibility for international transfers from sister airlines like Asiana Air but Cheap Tickets started calling and telling me that I had to cancel my trip and rebook. My layover was reduced from 2 hours 54 mins to 2 hours and 9 mins because of Asiana’s small schedule change.

I actually had three options for this common situation that any literate travel agent should have seen straight away: 1) Accept the change and take responsibility for a missed connection at JFK. 2) Take a later Jetblue flight from JFK with its longer layover or 3) Cancel the tickets and get a refund.

I was told by several customer service representatives via email and on the phone that option number 3 was the only option for six straight days. I refused to believe that was true and refused to cancel my trip. Rebooking at that time would have increased my total travel time and cost me about 25% more on tickets. The agents at Cheap Tickets clearly do not understand their job.

It took a week of daily phone calls and emails to get to a point that I would have expected on day one. The emails I received had grammar errors, generic cut and paste verbiage that did not apply to my situation, and incorrect information. Even the supervisors at Cheap Tickets don't seem to understand their job at a basic level. If I would have listened to the advice in the emails or the information I was getting over the phone, I would have canceled my trip and because I couldn’t afford the new prices, I would have missed an important medical appointment. I will never use this company again.

Very similar experience. I booked through a Cheapticket agent on the phone vs on line due to on line booking issues. The departing flight was normal economy (reserve seats, etc.) return was basic with no reserved seats. Of course I wasn't told this. Bait and switch to make it "cheaper" on paper. When I got the itinerary I called to question this. They said I had to pay $240 more to have reserved seats. Okay, I paid because I was flying with my 12 year old and we would prefer to sit together on a long flight. I was told that we had two reserved seats. But I never received my confirmation from Cheaptickets to this effect. When I called and asked them to send it two days later, I noticed upon receipt that I had a reserved seat but my daughter didn't. What! I am still on hold waiting to see how they are going to fix this. What a huge hassle. Time to these people has no value. To me, dealing with this incompetence is not worth it. Please take to heart the other reviews. In the end, there was nothing cheap about this as I had to pay the regular price for the tickets and am being exposed to this waste of time and additional unnecessary anxiety. After 30 mins on the phone with the first person, they have bumped me up to a supervisor. This person did not know what to do. He told me I needed to go on line myself, pay more and upgrade the ticket myself? What? I thought I already paid for this for both of these tickets. Somehow, it didn't include a reserved seat for my daughter only me. What. Oh, now 60 mins later, for an additional $19 I am sitting next to my daughter. Do you want to go through this?

Absolutely the worste experience ever, rude, act like they can't hear you, hang up on you before you can even speak.

Terrible experience. Booked a luxury room in vegas. Checked in and got a crappy room w a county prison view w double beds for valentines day. Concierge treated us like trash, loudly saying, "you booked w cheaptickets.com, what did you expect?" Customer service sucked. Offered a $50 gift card that could only be used w them? I told them to keep the $50. My review is worth more than that.

They should name themselves to CHEAT-Tickets instead!
You have to be very careful when you book the ticket specially as a family or as a group. The unit price per ticket is FAKE. If you multiply this number times number of travelers (flat) you could find yourself paying 20% more when you end up paying at check out!
Second, they cheat in terms and conditions! I booked a very expensive ticket (2 days before flight date) to see my severely sick father, who has unfortunately passed away 3 days before departure. i sent to them asking for change or refund and they refused! Each customer service employee has his/her own opinion!

One start is really to good for them!!! They deserve even less!!

Hockey game is on Saturday. Bought hockey tickets on Tuesday, Email instructions say that they are going to be delivered by Thursday. I called customer service to inquire about the delay. You are able to get a hold of a representative within 1 minute. They said the secondary ticket place is experience delays and will send in the next hour. After 2 hours I call again, and the rep said they are going to send the tickets in the next 5 min. NOPE. The tickets ended up coming in by Friday night 8PM. Due to the stress of not knowing if I was going to get my tickets in time, I would not recommend...

Bad service and big lier I don’t recommended from cheapticket.com

Do not use!!! They advertise cheap flights to get your attention. You get the congratulations you have secured one of our cheapest flights. Just as you go to pay "sorry this flight isno longer available. Next cheapest is.....yet when go right out and back in they are still advertising at the initial rate. I tried 4 times. Different airlines and got the exact same. So they draw you in at no intention of giving it to you for the advertised price. Even waited 1/2 hour before going back in and still have the cheap flights advertised yet same response. The cheek...