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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality and comfortable, soft, and stretchy material. Many people highlight the seamless fit and attractive designs, noting that the underwear doesn't ride up or create visible lines. Consumers appreciate the inclusive sizing and how the products make them feel confident and comfortable. However, some people experienced issues with their orders, including items being significantly smaller than expected or not fitting consistently across different patterns. A few customers also reported dissatisfaction with the durability of some products, noting fraying or disintegration after a few washes. Additionally, some reviewers found the customer service unhelpful, particularly regarding returns, exchanges, and delivery issues where tracking was not provided.

What people talk about most

Product

Clients share positive opinions on product, praising the comfort, softness, and variety of designs. Many... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the softness, stretchiness, and comfort... See more

Order

People report ambiguous experiences with order. While some customers praise quick shipping, receiving orders... See more

Price

Users describe ambiguous interactions with price. While some customers found prices to be affordable,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many customers praise the great prices and... See more

Based on these reviews

Rated 5 out of 5 stars

I love my cheek boss panties. I’ve spend so much money trying every viral panty I can find and twice now I’ve returned to cheek box because while they can be seen as “expensive” they are super comfy... See more

Rated 5 out of 5 stars

Honestly their undies are pretty decent. The boyshorts I got stretch a lot, they can fit my big girl booty and my big girl balls and peen no problem. Really comfortable material, I've probably ne... See more

Rated 5 out of 5 stars

The fabric is very seamless and soft and feels comfortable and lightweight too. I really appreciate the size of the private area because it doesn’t make my liners or pads hang off the side and end up... See more

Rated 5 out of 5 stars

I sure hope this company is doing well. Cheekboss are very very kind and theyre product is wonderful, its stretchy and comfortable, it makes you look good and its never caused me any irritation. Also... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The BEST

If Cheekboss goes out of business, I'll cry! These are THE BEST underwear I've ever owned. The patterns are adorable and they're SUPER STRETCHY. Plus breathable. I honestly forget I'm wearing understand sometimes

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

everything seemed great until…

everything seemed great until after the first wash. i followed the directions & one pair is already falling apart. it’s almost like they use glue instead of sewing. wouldn’t ever buy again

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive

I have been a lover of all types undies for many many years. This brand by far has won my heart over and is now a stand out favorite. This was my first time trying cheek boss and I was expecting what normally happens when you order from a random company you come across on IG and that the things look great online but in person not so much. To say I was beyond blown away after opening my package is an understatement. The prints are bold and beautiful. No cheep lack luster when stretched out printed materials here. These babies are true to size and fit like a dream. Everything feels locked and loaded, no lip slips or band adjusting or rolling in site. They are very very stretchy and the material is so soft and silky. My boyfriend even said after feeling them that he wanted a pair 😉(please consider adding mens undies too). Honestly I have nothing I would say I wish was different. They are 100% worth every penny and I'll definitely be replacing a majority of my collection with these.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I received the wrong size and I didn't like the original fit. Customer service not only helped me correct the size, but, based on my feedback and questions, they were able to send out a brand new style fit that came out that day for me to try! The bikini fit is great and I love what I got!

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

they completely lost my trust (3 strikes)

i was roped in with the deal of 2 undies for $5 or whatever it was. afterwards, i bought $50 worth of undies with the VIP stuff (one of them being the VIP monthly package). however, even though i favorited / starred the things i wanted, i was given random patterns i did not like in the VIP package. they act like it all depends on stock, but just communicate that. i seriously doubt everything on my wishlist was out.
this made me want to cancel my VIP membership. however, i wanted one big order of all the patterns i liked before cancelling. i placed the order and quickly realized i forgot to add a coupon. customer service said they refunded it and i should see the money back soon. however, they still shipped the package and charged me the full amount.
i contacted them asking if i was still expected to fund the shipping even though they shipped it AFTER i requested a refund (which was granted). they have yet to contact me.

in another instance, they told me a total of a purchase was $5 and then the receipt said $90 after i placed the order. just so much trickery.

i do not trust them and the underwear is not even that great. i got better seamless pairs at marshalls (6 pairs for $8).

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very comfortable and breathable.

I got 4 pairs of undies for free and I love all of them, space cat pattern being my fav :)
Very nice material similar to a swimsuit, they hug my curves very nicely and they are unbelievably comfortable.
I also got a sports bra, the material is the same and also very comfy but the one problem I have is the straps sliding down my shoulders, not sure if it's the bra or my shoulders though.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

I received all of my products from Cheek Boss & I love them!!!

I received all of my products from Cheek Boss and when I say that they are truly great products , that is exactly what I mean.The fabric and designs on the underwear are really nice, I love it! I was never skeptical because they have great reviews and ads. The ads is what pulled me in. I truly recommend Cheek Boss if you want your Cheeks to look great in underwear. Me and my husband love these. Thank You Cheek Boss, You will have a forever customer in me.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

I'm in love..

I'm in love... I just received my 4 pairs, I signed up for the VIP monthly mystery.. omg I am so in love these undies are EVERYTHING. they don't roll down, they dont crawl up, you cant see them under leggings. There super smooth and comfortable but at the same time they don't make my jeans, sweats any of my pants slide down... they are magical undies. All I can think of is comparing them to the pants in the movie "sisterhood of the traveling pants. Thank you so much for building a product with us bigger girls in mind. I could kiss their feet.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

give it a try…

I got my 4 pa its 4 free panties, 2 thing and 2 cheeckies. I signed up for VIP (i got 3 more) I can get discounts and freebies. Glad i saw them in FB. I was planning to change all old undies & i dont want PS & VS anymore. I have to pull them out of my butt cheeck & some rolls down. With Cheeck Boss they understand what women needs with body types. The material is soft feels like you are not wearing them. It doesnt roll down, no pulling behind, no more uncomfortable feeling. I dont have to choice what should i wear based on what pants should I be using, coz any Check boss undies are comfortable to wear. Try the free on and get your size & 1 size down. I got size L but since I slim down a little bit I ordered M for my VIP.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Cheekboss has a customer for life

Cheekboss has a customer for life! The quality and comfort of their underwear is unmatched. The prints are beautiful and fun! They have consistently good prices and great sales.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Inconsistent sizing and unhelpful customer service

Buyer beware! I loved CheekBoss' boy shorts, and after ordering 8 pairs in December 2024, I went to order more of the exact same product in February 2025—same style, same size, same color—and they are a completely different cut than the first 8 pairs that I purchased. They are 3/4" shorter all around. I contacted customer service and was given a horrible run-around about how "each pair is hand-cut and there are slight variations." This variation was not at all "slight"—it felt like they were the wrong size or a completely different style. Maybe if it were an eighth of an inch off, you could consider it slight, but all 5 new pairs are 3/4" shorter in the leg openings and from the waist to the gusset—it makes for a totally different style of underwear. I pointed this out and I was told that you can't measure the difference with them laying flat... which makes zero sense, because you cut garments laying flat—it is literally how they are sized. If you can't measure a garment laying flat, how can you measure it? They offered no answer to this question. I used to LOVE this product, but this recent batch that I received are absolutely horrible—if I had received this product the first time, I never would have ordered again. I was considering placing another order with one in a Medium and one in a Large, along with their size protection, but I was afraid if I had to exchange a size that I would be sent another garment that didn't match the size it really should be. To this, customer service told me that if I can't accept variation in sizing, then maybe I'm not a good fit for their products, which absolutely boggled my mind—why do they even have sizes if they just produce whatever size garment you want to, with no standards. I will note that there was no messaging about an updated cut or style on the website when I ordered either. I was just shocked that they felt this was an acceptable practice. The only reason I've even given a single star is because I absolutely loved the original product—I'm just so incredibly disappointed that they seem to have zero quality control over the sizes of their garment, and I think more than anything, I'm just flat-out appalled that they think this practice is perfectly ok.

March 8, 2025
Unprompted review
Rated 4 out of 5 stars

Fits incredibly well

Fits incredibly well - snug without being tight. Buttery soft - it barely feels like I’m wearing anything. The patterns are cute and unique. Really happy with the quality of breathable fabric on a larger body where I don’t have to sacrifice style for comfort or vice versa.

Will be excited to stick to the subscription going forward!

April 11, 2025
Unprompted review
Rated 2 out of 5 stars

Service is fine, panties are awful

One of cheekboss’ points is that underwear needs to be replaced every few months, and this is definitely the case for these panties. I dislike the fact that these garments are extremely disposable and contribute to global waste (and potentially other problems). It’s just not sustainable. I bought a handful, and loved the patters and feel of the panties, but after a few weeks of wear, the material starts to stretch and the stitching (more like gluing) comes apart. I took really good care of them - one step away from hand washing them in my sink. Always air dried them, used cold water, used a laundry bag… they still turned useless, and they are made this way on purpose so you need to replace them. I don’t think you need to replace your underwear every few months, you just need to keep up proper hygiene and wash your clothes. Why give in to disposable clothes? Especially when they’re not even cheap! They’re costly for their durability and cheap construction - they’re literally glued together rather than stitched due to the thin, stretch fabric. The service was fine, not knocking that, just their product. It’s also a little sketchy that they have no reviews on their site.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING FEEL! TRUE TO SIZE! AWESOME PATTERNS!

These panties feel and fit amazingly!! The process was so much fun! I honestly couldn’t decide which ones to get! I decided with the cute cell phones and the pink with green olives! Both pairs are soo vibrant! I bought during a promotion! The price was very affordable!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

My new favorite brand

I’ve ordered a lot of things off the Internet in the past year and have spent hours shopping for bras and underwear. I’ve had to do tons of returns because the sizing does not fit. Not with cheek boss, though the sizing was perfect for me. My two free pairs of underwear are already getting worn out because I love them so much and my favorite pairs that I own now to date and I cannot wait to buy more and try out the bras too, seriously guys I never write reviews, but these underwear are amazing.

March 14, 2025
Unprompted review
Rated 2 out of 5 stars

Cute BUT poorly constructed

Giving these a two.....I was very excited they have some very cute patterns and made some interesting claims with a lot of body positive advertising. Seemed like something I could get behind. I got two free pair to try and right out of the bag they look nice fabric is nice and stretchy with a cotton gusset for a breathable dry experience. Some flags i noticed prior to donning these fancy panties were the lack of any sewing they are entirely glued together and I suspect after a couple of washes even with hang drying they arent going to hold up and I am not into disposable fashion. However because they were free I thought might as well give them a wear. They went on nice felt good and had I just sat and binged media all day they would have been great! BUTT I am always on the move and the moment I bent over to pick up some stuff off the floor my panties transformed from briefs into a hairband with a cotton gusset. They rolled so fast I am sure they broke the sound barrier. So they get two stars for their awesome rich colorful prints and fall on their face everywhere else. I'd be willing to give them another try if they make their panties more robust more than 50 washes and add a real waist band to stop the roll.

March 11, 2025
Unprompted review

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