Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
Company replied
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Review summary
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The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
Company replied
A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
Company replied
Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ChefOnline.co.uk
Dear Alexander Raven,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate team to look into the matter.
Reply from ChefOnline.co.uk
Hello Matt,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food and loved the service. Hope to see you again at www.chefonline.co.uk.
Great food again
October 16, 2025
Reply from ChefOnline.co.uk
Hello Mark,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk.
Ruhit's is great
October 12, 2025
Reply from ChefOnline.co.uk
Dear Hugh,
Thank you for your wonderful feedback! We’re delighted to know you enjoyed the service by one of our partner restaurants. We look forward to serving you again soon at www.chefonline.co.uk.
Reply from ChefOnline.co.uk
Dear Kevin Mardell,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Great Service - great food
Easy to use app - simple to accept and delete items especially when coming to choosing a take away meal.
October 11, 2025
Unprompted review
Reply from ChefOnline.co.uk
Dear Marcia Clarke,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food & find our platform user-friendly. Visit us again at www.chefonline.co.uk
Delivery on time yes
Delivery on time. Absolutely delicious food (seriously good). First time we have ordered and will not be the last.
October 4, 2025
Reply from ChefOnline.co.uk
Dear James Mcintosh,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Dave Hobday,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Customer,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate restaurant.
Thought it was a scam, took payment, Restaurant was closed:(!!!
At 18:09 I Ordered a Lebanese meal to collect , they took the payment I received a confirmation email informing my order would be ready at 18:38.
At 18:27 a text was sent informing me they couldn’t reach Damas the restaurant I ordered from. I tried calling the restaurant but got no answer?
So decided to drive to collect order, got there the shop was closed, shutters down and everything!!! Not a happy customer, sent them an email to support address…let’s see how long response and refund is gonna take!
Will revisit and update!
October 4, 2025
Unprompted review
Reply from ChefOnline.co.uk
Dear Customer,
We are sorry to hear about your experience. However, we are unable to identify your record based on the information you have provided through Trustpilot.
To help us identify the issue and take the necessary steps, we kindly request that you share your account details with us at support@chefonline.co.uk.
Meal was lovely, crap website
Meal was lovely, just the crap website.
Unable to order as a guest, had to go through all the details and then it wasn't happy with the mobile number and then it wouldn't let me pay by card.
October 2, 2025
Reply from ChefOnline.co.uk
Dear Graham Murray,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to our appropriate team.
Reply from ChefOnline.co.uk
Dear Karen Wilson,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food & find our platform user-friendly. Visit us again at www.chefonline.co.uk
Ready in minutes best Indian food ever
Ready in minutes best Indian food ever!
Well done .
September 29, 2025
Reply from ChefOnline.co.uk
Dear Ronald,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Phil,
Thank you for sharing such wonderful feedback. Happy to know you find our platform user-friendly. Visit us again at www.chefonline.co.uk.
Reply from ChefOnline.co.uk
Dear Antony,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food & service. Hope to see you again at www.chefonline.co.uk.
On time great food
September 27, 2025
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
The food was tasty but tepid
The food was tasty but tepid. I couldn’t reheat it so it was a shame. I felt that it had probably been prepared too far in advance & in future I’d place the order when I needed it.
The nan bread was very wet inside its stay warm bags, and it hadn’t stayed warm.
September 27, 2025
Reply from ChefOnline.co.uk
Dear Ms Carey,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate restaurant.
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk.
Reply from ChefOnline.co.uk
Dear Susan,
Thank you for sharing such wonderful feedback. Happy to know you find our platform user-friendly. Visit us again at www.chefonline.co.uk.
The food was great
The food was great! Thank you. The ate addition of adding a complimentary dish for our anniversary was a really nice touch. Thank you!
September 27, 2025
Unprompted review
Reply from ChefOnline.co.uk
Dear Tom Lloyd,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
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