Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
Company replied
A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
Company replied
sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
Company replied
Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ChefOnline.co.uk
Hello Michelle,
Thank you for your wonderful review. We’re delighted to hear that your order arrived on time, hot, and tasted amazing. We look forward to serving you again soon!
Nice food but arrived too early,6 pm I…
Nice food but arrived too early,6 pm I ordered it for 7-15 pm.
November 14, 2025
Reply from ChefOnline.co.uk
Hi Karl,
Thank you for your feedback. We’re glad you enjoyed the food; however, we’re sorry to hear it arrived earlier than your selected time. We have forwarded your feedback to the appropriate restaurant for their attention.
Reply from ChefOnline.co.uk
Hello Andy,
Thank you for sharing such wonderful feedback. We’re really happy to hear you find our app simple and efficient.
We appreciate your support and look forward to serving you again soon!
Came late
Had to wait quite a while for our order, despite ordering online, before opening time!
November 8, 2025
Reply from ChefOnline.co.uk
Dear Shelley,
Thank you for your message. We are sorry to hear about the delay with your order. ChefOnline works as a liaison between customers and partner restaurants, and we have passed your feedback to the restaurant management for review.
We appreciate your patience. If you need any further assistance, please contact us at support@chefonline.co.uk.
Unfortunately our food was not…dlivered …….was not delivered at all !
Unfortunately our food was not delivered at our requested time . We phoned the restaurant to discover they were having problems and could not fulfil our order . This of course was extremely upsetting as we had guests and were looking forward to our delivery .
November 7, 2025
Reply from ChefOnline.co.uk
Dear Joan,
Thank you for contacting us and sharing your experience regarding your recent order. We are sorry that your delivery did not arrive at the time you expected and that this caused inconvenience during your planned gathering.
Please note that we serve as an independent ordering platform connecting customers with restaurants, and we have already forwarded your concern to the restaurant management for review.
We appreciate your patience. If you need any further assistance, please contact us at support@chefonline.co.uk.
Fantastic food
There was a delay with the delivery which was beyond their control (car breakdown). The food was out of this world
November 5, 2025
Reply from ChefOnline.co.uk
Dear Carole,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Placed an order through you and the…
Placed an order through you and the restaurant had closed down.
November 1, 2025
Reply from ChefOnline.co.uk
Dear Customer,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate restaurant.
Reply from ChefOnline.co.uk
Dear Mr David,
Thank you for sharing such wonderful feedback. We are delighted to know you found our service seamless and simple. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Mr Ben,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Long winded ordering and although you…
Long winded ordering and although you say you deliver to Lancing you declined delivery to BN15 8LN so I had to collect
November 1, 2025
Reply from ChefOnline.co.uk
Dear Edward,
Thank you for sharing your feedback, and we are truly sorry to hear about your recent experience.
ChefOnline provides the ordering platform, while the preparation and delivery are carried out by our partner restaurant. However, please be assured that we have already passed your comments to both the restaurant and our support team so this can be reviewed and addressed promptly.
We sincerely appreciate your patience and understanding. If you would like any further assistance, please do not hesitate to contact us at support@chefonline.co.uk and we will be happy to help.
Quick and easy to order
November 1, 2025
Reply from ChefOnline.co.uk
Dear Mr Summers,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food & find our platform user-friendly. Visit us again at www.chefonline.co.uk
Excellent food. Been eating their food for many years!
Amazing food and service. Lovely people, too!
November 1, 2025
Reply from ChefOnline.co.uk
Dear Michael Daly,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Hello Linn,
Thank you for sharing such wonderful feedback. We're glad to hear that you loved the service. Hope to see you again at www.chefonline.co.uk.
No longer working with the venue
No longer working with the venue, so the food wasn't ready or anything.
October 29, 2025
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Please note that the restaurant has not informed us of any changes to their partnership with us.
However, we’ll investigate this matter further to understand why this information was shared. We sincerely apologise for the inconvenience and appreciate your understanding.
Easy to order
Easy to order, didn’t have to pay until order was picked up and staff very courteous when order picked up.
October 27, 2025
Reply from ChefOnline.co.uk
Hello Neil,
Thank you for sharing such wonderful feedback. Happy to know you find our platform user-friendly. Visit us again at www.chefonline.co.uk.
Reply from ChefOnline.co.uk
Dear Customer,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate restaurant.
Reply from ChefOnline.co.uk
Dear Corrine Pepperell,
Thank you for sharing such wonderful feedback. We're glad to hear that you loved the service. Hope to see you again at www.chefonline.co.uk
The app was easy to use
October 24, 2025
Reply from ChefOnline.co.uk
Dear Ian Williams,
Thank you for sharing such wonderful feedback. Happy to know you find our platform user-friendly. Visit us again at www.chefonline.co.uk
Food was great friendly staff and ready…
Food was great friendly staff and ready when they said it would be
October 25, 2025
Reply from ChefOnline.co.uk
Dear William Bye,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Lee Bridgen,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.