Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
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Review summary
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The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
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Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Superb restaurant
The bhajis were over cooked and inedible. I didn't complain because everything else was Superb as usual.
It is a great restaurant and an integral part of Stevenage Old Town.
December 4, 2025
Reply from ChefOnline.co.uk
Dear Jayne,
Thankyou for your feedback. We are glad you enjoyed the meal overall, and we are sorry to hear the bhajis weren’t as expected. We’ll pass this on to the restaurant so they can look into it. We appreciate your support and look forward to serving you again.
I couldn’t pay by Apple Pay and I…
I couldn’t pay by Apple Pay and I wasn’t provided with an alternative option either.
The meal arrived and was then told at the door to pay cash. I explained, I couldn’t and told the delivery driver to tell the restaurant to call me and I would pay by card. 15 minutes later the driver returned and said i needed to pay and once again we went through the same conversation so I said I would call the restaurant immediately to pay which I did and all was settled. This was down to the app issues which isn’t great
November 30, 2025
Reply from ChefOnline.co.uk
Dear Nick,
Thank you for sharing your experience, and we’re very sorry for the inconvenience caused.
This particular restaurant currently only accepts cash payments, which is why Apple Pay or card options were not available at the time of your order. The repeated back-and-forth with the driver should not have happened, and we understand how frustrating that must have been.
We have shared your feedback with the restaurant so they can ensure clearer communication for future customers and avoid similar issues.
Thank you for your patience. We’ll keep you updated once we receive further information.
Our first time ordering online
Our first time ordering online! Too nervous before, but you made it simple enough for us to follow-Thank you!
November 29, 2025
Reply from ChefOnline.co.uk
Dear Paul,
Thank you for choosing us for your first online order! We're glad the process felt simple and easy. We look forward to serving you again soon
Good first time experience
Easy online ordering and on our food was ready for collection at our chosen time.
First time ordering this way and was a good experience.
November 28, 2025
Reply from ChefOnline.co.uk
Hello Kerry Aitchison,
Thank you for the wonderful feedback! We're delighted to hear your first online ordering experience was smooth and that your food was ready right on time. We look forward to serving you again soon!
Reply from ChefOnline.co.uk
Hello Mr Brinkworth,
Thank you for your wonderful review! We’re delighted to hear that you found our platform easy to use. We look forward to serving you again soon.
Dreadful
Trying to use for first time.
Can't sign up, can't sign in, can't pay with card, can't progress to next page without selecting cash method.
No idea how long till food is ready.
All in all, hopeless system
November 29, 2025
Reply from ChefOnline.co.uk
Dear Jon,
Thank you for reaching out, and we’re very sorry to hear about the difficulties you experienced while trying to place your order.
We can confirm that your order was successfully received on our system. However, the issues you described with signing up, signing in, and payment selection are not expected behaviours, and we would like to investigate this further.
Could you please let us know which device you were using (iPhone, Android, desktop) and share a bit more detail about what happened during the registration and checkout process? This will help our tech team identify and resolve the issue promptly.
You can email us directly at support@chefonline.co.uk.
Thank you for your patience and for bringing this to our attention.
Exceptional service and food
Exceptional service and food. Highly recommend Shapla Spice.
November 29, 2025
Reply from ChefOnline.co.uk
Hello Gary Knowlson,
Thank you for your wonderful review! We’re pleased to hear you enjoyed the service and the food. Hope to see you again soon!
First time customer
Ordered online. picked a time slot. Food was ready bang on time. Mixed sharing starter was delicious and Garlic chilli chicken was really good. First experience and very pleased.
November 28, 2025
Reply from ChefOnline.co.uk
Hi Darryl,
Thank you for the wonderful feedback! We're delighted your order was ready on time and that you enjoyed the mixed sharing starter and garlic chilli chicken.
We're glad your first experience was great and look forward to serving you again soon.
The only offering for our local Raj
The only offering for our local Raj. Never works, always gets stuck in a loop. Always need to ring up and order. Recommend you get the number of your local and cut out these scamming sites.
November 28, 2025
Unprompted review
No idea who you are
November 24, 2025
Super friendly team and very yummy…
Super friendly team and very yummy food. The dhal, bindi, and tandoori chicken were delicious. Happy to have found a new local go to for authentic Indian food!
November 26, 2025
Reply from ChefOnline.co.uk
Dear Kate,
Thank you so much for the wonderful feedback! We’re really glad you enjoyed the dhal, bindi and tandoori chicken.We look forward to serving you again soon
Reply from ChefOnline.co.uk
Dear Daniel,
Thank you for the kind words! We’re pleased to hear you enjoyed the service and the food. Hope to see you again soon!
Reply from ChefOnline.co.uk
Hello Brian Noke,
Thank you for your wonderful feedback. We're glad you found our platform nice and simple to order. Hope to serve you again soon at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Hello Anne Ockelford,
Thank you for your wonderful review! We’re delighted to hear that you found our platform easy to use and enjoyed the hot food. We look forward to serving you again soon.
Order not forwarded to restaurant.
Placed my order and received email confirmation. Got to the restaurant and the order had not been forwarded to them. Restaurant apologised though it was not their fault. Had to wait half an hour for order to be cooked.
November 21, 2025
Reply from ChefOnline.co.uk
Dear Stephen,
Thank you for letting us know. We’re very sorry your order wasn’t forwarded to the restaurant despite the confirmation email. We understand the inconvenience this caused.
Our technical team is investigating the issue, and we’re working to prevent this from happening again.
Thank you for your patience. We will update you once we have more information.
The bag wasn't sufficient enough and…
The bag wasn't sufficient enough and all the food came out the bottom.
November 17, 2025
Reply from ChefOnline.co.uk
Dear Mr Craig,
Thank you for your feedback. We’re very sorry to hear the bag wasn’t sufficient and your food spilled. We’ve shared your concerns with the restaurant so they can review their packaging for future reference.
We appreciate you bringing this to our attention.
Reply from ChefOnline.co.uk
Hello Mia Morris,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food. Hope to serve you again soon at www.chefonline.co.uk
My husband and I have been loyal…
My husband and I have been loyal customers of this restaurant for over 10 years, and we can truly say one thing: No matter what we order.. the meals are always fresh, delicious, and prepared with that unique touch we can’t find anywhere else.
November 16, 2025
Reply from ChefOnline.co.uk
Dear Ms Aline,
Thank you so much for your wonderful review and for being loyal customers for over 10 years. We truly appreciate your continued support—it means a lot to know our food consistently brings you satisfaction and a unique taste you enjoy.
We’re honoured that you've chosen our restaurant as your go-to for fresh, delicious meals, and we look forward to serving you for many more years to come.
Excellent service
Ordering process very quick and easy. Prices clearly shown and delivery spot on time.
November 16, 2025
Reply from ChefOnline.co.uk
Hello Tina Farrell,
Thank you for your wonderful review, We’re delighted to hear that your order arrived on time and you found our platform easy to use and quick. We look forward to serving you again soon!
EASY TO ORDER AND PAY
November 15, 2025
Reply from ChefOnline.co.uk
Hello Mrs. L. Golding,
Thank you for your wonderful feedback.
We're glad you found our platform easy to order and pay. Hope to serve you again soon at www.chefonline.co.uk.
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