Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
Company replied
A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
Company replied
Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what’s new a ap that is easy to…
Just what’s new a ap that is easy to use . Brilliant
January 17, 2026
Reply from ChefOnline.co.uk
Dear Mrs Brunton,
Thank you so much for your feedback! We’re delighted to hear you find the app easy to use. Brilliant to have you with us! We look forward to serving you again.
Reply from ChefOnline.co.uk
Dear Simon,
Thank you for your feedback! We’re happy to know you found our service prompt and polite, with an easy-to-use website. We look forward to serving you again.
Swift easy and simple.
January 16, 2026
Reply from ChefOnline.co.uk
Dear Kim,
Thank you for your wonderful review! We’re pleased to hear that you found our service swift, easy, and simple. We look forward to serving you again.
Fast easy to use efficient service…
Fast easy to use efficient service provided me with a lovely Indian takeout. Would use again.
January 10, 2026
Reply from ChefOnline.co.uk
Dear Sue Hill,
Thank you for your kind feedback! We’re delighted to hear you found our service fast, easy to use, and efficient. It’s great to know you enjoyed your Indian takeaway. We look forward to serving you again soon!
Don't order via ChefOnline.
We ordered a take away from our usual curry house at 6.30 pm on NYEve. I know. Busy night. At 8.30 I called to cancel. I have tried to contact 3 x but have not had any reply so that is £51 out the window. BE VERY CAREFUL. I won't be doing that again (ordering via ChefOnline).
December 31, 2025
Unprompted review
Did not send order to restaurant AGAIN.
Did not send order to restaurant AGAIN.
Took 2 hrs to get the food. Useless
January 10, 2026
Reply from ChefOnline.co.uk
Dear Paul,
Thank you for your feedback. We’re sorry to hear about the delay with your recent order.
We can confirm that the order was successfully placed through our platform. As we act as a medium between customers and restaurants, we have raised this issue directly with the restaurant so they can review what went wrong and avoid a repeat.
We appreciate you bringing this to our attention
Reply from ChefOnline.co.uk
Dear Mr Tareq,
Thank you for your kind feedback! We’re really pleased to hear you enjoyed the food. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Barry Gray,
Thank you for your feedback! We’re glad to hear you found it very easy and straightforward to use. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Kay,
Thank you for the lovely feedback. We’re really glad to hear you enjoyed the food, pricing, and delivery experience. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Diane,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Very easy to order
January 10, 2026
Reply from ChefOnline.co.uk
Dear Margaret,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Mrs Farrow,
Thank you for your wonderful feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon
Reply from ChefOnline.co.uk
Dear Philip,
Thank you for your feedback! We’re delighted to hear you enjoyed the food and that it arrived on time. We look forward to serving you again soon.
I put in my order at 4 p.m
I put in my order at 4 p.m. on New Year's Eve for a 6:35 pick-up, but ended up waiting until 8 p.m. to receive the food. It was quite chaotic.
January 5, 2026
Unprompted review
Reply from ChefOnline.co.uk
Dear Dhoal Vonk,
Thank you for sharing your feedback. We sincerely apologise for the delay and inconvenience you experienced with your New Year’s Eve order. Although busy periods can be challenging, this should not have affected your experience.
We truly appreciate your patience, and your feedback has been shared with the relevant restaurant to help improve their service during peak times.
This is more about the restaurant food…
This is more about the restaurant food quality than the agents that I ordered through. Food from Moonlight Tandoori is always good & delivered quickly. We have been using them for years for those reasons.
March 1, 2025
Reply from ChefOnline.co.uk
Dear Steve Morris,
Thank you for your wonderful feedback! We’re delighted to hear that you consistently enjoy the food quality and quick delivery from Moonlight Tandoori. Your loyalty over the years truly means a lot to us, and we look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Humza,
Thank you for taking the time to share your feedback with us.
We’re sorry for the confusion caused regarding the delivery service for this restaurant. As an online ordering platform, we act as a medium between customers and our partner restaurants, and delivery availability is managed directly by the restaurant.
We have contacted the restaurant to review the matter and clarify their current delivery status. Once we receive their feedback, we will update you by email accordingly.
Thank you for your patience and understanding.
Great food and delivery
January 3, 2026
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear you enjoyed both the food and the delivery service. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Jon ,
Thank you for your feedback. We’re sorry to hear that the food arrived lukewarm and was disappointing.
As an online ordering platform, we act as a medium between customers and restaurants. Food quality and temperature are handled directly by the restaurant, but we will share your comments with them for review.
Thank you for bringing this to our attention
The food was fantastic as always and…
The food was fantastic as always and was delivered fairly quickly, but I ordered lamb tikka Pathia but got chicken.
January 3, 2026
Reply from ChefOnline.co.uk
Dear Sean,
Thank you for your feedback. We’re really pleased to hear you enjoyed the food and that it arrived quickly. We’re sorry about the mix-up with your order and have shared this with our partner restaurant so they can look into it and prevent it from happening again.
We appreciate you bringing this to our attention and hope to serve you again soon.
Ordering though chef on line was…
Ordering though chef on line was straight forward from start to finish.
January 3, 2026
Reply from ChefOnline.co.uk
Dear Paul,
Thank you for your great feedback! We’re delighted to hear that you found the ordering process with ChefOnline smooth and easy from start to finish. We look forward to serving you again very soon.
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