Cherry Acres Animal Housing Reviews 

Do not touch this company with a barge pole, they do not deliver, they do not communicate, they are rude, they blame the customer and they let you down. We ordered a Tortoise Lodge in March, £1400, heard nothing, I then chased in early May and was told they would deliver today - apparently not - do they care ..... No - AVOID at all cost!

Very disappointed that nothing lined up (the coop and run are very out of line of each other) and also there are screws absolutely everywhere. The install was late and therefore rushed. Everything seems botched. The doors don’t line up either and we have to lift them to close. What we have received does’t look like the advert photo does and we never would’ve bought this if we’d have know that the actual product you receive was this sub-standard.

Lovely people, very pleased with quality of materials and workmanship

We thought we had found the perfect animal shelter but after numerous phone calls to clarify find that ‘delivery to most of UK’ doesn’t include Scotland. Website should be updated.

DO NOT BUY FROM HERE!!!!!!!!!!!!!!!!!! I have never been messed around so much, said they were going to deliver and didn’t, have now had the date changed multiple times they ring up the day before and say they have to change the date. I have had to take 3 days off work to wait in for a chicken hutch that will never clucking!!!! Arrive!!!!! The WORST place you could order from save your money and get a chicken run that will actually arrive!

Fantastic experience, while there was some small delays to receiving the product, this is a small family business and they were friendly and polite in everything that they do.

I had great communication and they worked hard to get my order delivered and built for me.

I would highly reccomend.

Lovely looking product - very pleased with it.
Very pleasant helpful staff. Thank you.
A little surprised how long it took for delivery after placing the order.

Thank you - I am in awe of our new bunny home- despite the 2 day delay in arrival I received a courtesy call to apologise and reschedule.
The construction was done very well and the end product is extremely high quality.
Perfect palace for our bunnies!
Very happy customers!

NIGHTMARE - AVOID! They have pretty pictures on their website but that’s it - overpriced shoddy products and heartless moneygrubbers running the place. How little they care about integrity is shocking.

EDIT TO ADD: THIS WAS FLAGGED AS ILLEGAL/FALSE. It takes MONTHS to get one wishy washy reply from this company, but they will rush to get negative reviews removed within 24 hours. That says alot about who they are. There is nothing false in this review and they know it. Perhaps contact me and try to make up for the poor service?

If only I could give 0 stars. This company is truly AWFUL; masquerading as a quaint chicken coop sellers, but actually running their business like con artists. Unlike many reviews, I received my coop within a fairly reasonable time frame after making payment. But from there on, it was honestly the worst experience I have had with a retailer.

Firstly, it is NOT made with the same materials as in the photos and the wood is completely untreated contrary to their claims. I even showed them photo comparisons with their site because it was shocking. At first I was willing to over look the shoddy woodwork for a while until just 1 day of rain let in loads of water in both the nest boxes and roosting area. Then the automatic door opener I bought with Cherry Acres stopped working after 2 weeks. They had installed in such a way I had to dismantle part of the coop to access the door opener, even if it was just to replace batteries. But it was not that, it was completely faulty.

To this day they have promised to send the invoice so I can get ChickenGuard to replace the faulty door and NEVER sent it. ChickenGuard won’t replace without proof of purchase so that’s £150ish down the drain.

Then after notifying them and being very patient and eventually chasing them and proving they had provided garbage compared to their websites promises, they agreed a partial refund of £100 and admitted fault to for the leaky coop and faulty door opener. Well you’ll be shocked here but they have NEVER SENT THE REFUND or just an invoice/receipt for my order. £100 doesn’t even cover the cost of materials and labour to replace the roof, and that’s without starting on the leaking sides and other not-as-described elements. There’s too much to list here.

This is NOT a lovely posh place to spend a bit extra on a pretty coop. Please DO NOT WASTE YOUR MONEY HERE. I was totally taken in by the lovely pictures and style of their products that I didn’t check Trustpilot for the first time in my life, and wow couldn’t have been a bigger mistake. I'm surprised it ever even arrived after seeing other reviews.

On top of all that, when they do reply to emails it is vague and hard to read. If they bother to answer the phone, they fob you off, ask for your details, and never call back.

They must be making absolute bank off this scam. Cheap materials, badly built and not fit for purpose, and charging an absolute joke for the pleasure of owning something that would be cruel to house animals in (without the modifications and repairs you will be paying out of your own pocket for).

I hate intense reviews usually but I would actually go harder and list further ways they were awful, if I didn’t suspect they will already look for ways to have this taken down. DO NOT BE TAKEN IN BY THE PRETTY IMAGES OR THE RARE GOOD REVIEW. They did not provide what is pictured, and the service from start to finish was appalling.

Brilliant service
Bought a kennel and they fitted me into their busy schedule early as I needed it quickly.
Constructed quickly and seems to be really good quality. Can’t wait for my dog to try it!

I am absolutely delighted with the Fairlight Cat House. Both of your staff were extremely efficient, friendly and polite. A first class service.

Lovely building

I am so chuffed with the rabbit shed that cherry acres have made and built, it is just what I wanted & it’s a really good quality product, thank you so much!

We ordered an animal field shelter and lead time was 2-4 weeks. We are thrilled with the product. The quality of the structure is great! There were a couple of changes to the delivery date which were all communicated well and still our structure was installed in the original stated lead time frame. This was all around Christmas too! Very pleased and would recommend to others, based on our experience.

Great size and build quality. I like that the company were able to make changes and create something bespoke for the slightly difficult space I had.
I hope the structure holds up in the wet and doesn’t start to rot. I know there is a protective seal at on it, and we do plan to paint it next year.

Bought a tortoise house from cherry acres, the cottage looks lovely but unfortunately it is not fit for purpose. The cottage has massive gaps at the top of both walls which are big enough to let rats and other predators in. It also isn’t waterproof so if there’s any rain it fills with water. The wood is now so wet on the inside it’s growing mould so completely unusable. I phoned them and spoke to a lovely lady who told me to take pictures of all the issues and send to them so they could work out a fix for it. I did this and have never had a reply, they don’t reply to voicemails and don’t answer any calls. A real shame as it looks lovely but it’s not fit for purpose and no help offered. Total waste of money as it’s not safe to house a tortoise in.

This is fabulous! We bought one of the Catterys and had it adapted for rabbits - Cherry Acres couldn’t have been more helpful in making the changes that we asked for. Really happy with the quality. There were a few delays with delivery but we were kept informed and given an upgraded roof as an apology. I would absolutely buy from this company again.

Great service nice helpfull and efficient service from the installation team the kennel looks very good quality 👌 and I'm sure my boy will love his new home thanks

Very nice product. Good value and nice friendly staff.
Thank you for the personal delivery too.
Our cat is very grateful to you as well.

I have had a really good experience with Cherry Acres. I needed a shelter built promptly and they were able to accommodate. Communication throughout was great.

The team were really friendly and the shelter looks good!