Chesterfields of England Reviews 

389
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

From start to finish the team were excellent Jenny and Frank were great and understanding. Excellent samples sent and the sofa and chair are perfect! Delivered as planned and progress updates thro... See more

Rated 5 out of 5 stars

We ordered a 3 seater Manchester in hand dyed English Sage leather. Amazing product. An understandable wait (which was notified to us in advance) for manufacture due to COVID, but the quality of t... See more

Rated 5 out of 5 stars

Worth the short wait.... Our lounge has difficult access so we asked if the sofa could be made a little smaller ands this wasn't a problem for them, it just took a little longer than than the stan... See more

Company replied

Rated 5 out of 5 stars

5* customer service! You don’t get many companies that go the extra mile anymore! Great to see there are still some about. Ordered two Queen Anne chairs at a good price, out of hours customer service... See more

Company replied

Company details

  1. Furniture Store

Written by the company

At Chesterfields of England, we take pride in crafting luxurious, handmade Chesterfield sofas right here in the UK. Our rich heritage and commitment to quality are reflected in every piece we create. Each sofa is meticulously crafted by skilled artisans using the finest materials, ensuring both timeless elegance and lasting comfort. We value our customers and strive to provide exceptional service, ensuring that from the moment you contact us to the day your new furniture arrives, your experience is seamless and enjoyable. Visit us at [www.chesterfields.co.uk](http://www.chesterfields.co.uk) to explore our range and find your perfect piece of furniture. We are committed to excellence in both product and customer care.


Contact info

4.2

Great

TrustScore 4 out of 5

389 reviews

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No recent history of asking for reviews

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4.2

All reviews

(389)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was perfect

Customer service kept us informed all the time - very happy with that. Manufacturing + shipment time was very close to the promised timelapse. Quality of the product is great, and if you compare it to any other sofa brand of the same pricerange, the gap is huge.
Would definately order again.

November 1, 2019
Unprompted review
Rated 1 out of 5 stars

Please be careful of buying from them

Please be careful of buying from this company if you are from overseas as they overcharge you in their shipping. After ordering the product, and arranging it to be sent to Singapore, we found out to our dismay that they overcharged us for the shipping and handling. We wrote to their assigned executive Chris Meehan - he promised to help but in the end, did nothing for us.

We will never order from this company again after this awful experience.

August 14, 2019
Unprompted review
Rated 1 out of 5 stars

Customer service was great but quality…

Customer service was great but quality of the product is terrible.Looks cheap sorry didn't go elsewhere even if more expensive.

July 31, 2019
Unprompted review
Chesterfields of England logo

Reply from Chesterfields of England

We are aware of our client's frustrations and have continued to work with them to find a solution to their concerns. We believe we have acted with dignity, professionalism and due care at all times.

As an organisation, we work very hard to get things right for our customers - nothing gives us more pleasure than hearing great feedback, which is evident on Trust Pilot. Obviously, we are also very aware that despite our best efforts, things can also go wrong. In those instances, we prefer to work in a courteous, transparent, polite and constructive manner with customers to find a mutually satisfactory resolution. We have a process through which we handle any complaint, which allows us to view the full facts and validity of any complaint before deciding on a course of action with a customer. This process may not give immediate results, at a speed some customers would wish, but it will give the right result for all eventually.

In most instances, this process enables us to reach a satisfactory and fair conclusion for all concerned. It is sadly the case that we cannot always get it right for every customer. But that will never stop us trying.

Rated 5 out of 5 stars

Highest recommendations!

What a brilliant company! Overjoyed with the seamless ordering process, I got exactly what I wanted in the exact colour and material. Staff were friendly and helpful and when the sofa arrived the quality was second to non, the sofa looks perfect in my home. I would highly reccomend this company.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Good quality and good value.

The 3 seater & 2 seater leather sofas I have received are extremely good quality for the price I paid. I would not hesitate to recommend this company. The lads who delivered them were very courteous and helpful.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

excellent all round service

We have ordered many items from Chesterfields of England and have been delighted every time. We were always kept up to date on the delivery and the whereabouts of our sofa. They have an excellent showroom where I was able to view a wide range of sofas and chairs, and were able to fit me in whenever it suited me.

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

Classic Chesterfield Pouffe…

I bought my Classic Chesterfield chair and sofa in antique green from these guys approx 3 years ago now and wanted to make an enquiry about a pouffe that I would like custom made as it was not part of their catalogue. They came back and said that they could do it and we agreed on the price. When the piece arrived yesterday, it was of course excellent in build quality and fits in perfectly with the rest of the furniture.

I can not fault the manner in which Yola and the team have dealt with my request and I would always recommend these people to anyone who asked me. They are quite simply a shining example of how a company should handle a customers experience. I would not hesitate to order anything from these guys as they are so professional.

Best of luck and thank Chesterfield for all you have done for me.

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

Having received our chesterfield

Having received our chesterfield, I felt compelled to leave a review.
What a joy it is to deal with this company from initially making the order to receiving our suite just 2 weeks later they have been 1st rate in every way !
Helpful polite and great communication and the quality is amazing.
Even the delivery guys are brilliant !
I would not hesitate to recommend them to friends and will definitely use them again in the future.
And finally I have the Chesterfield that I always wanted ever since childhood.
Many thanks once again !

July 14, 2019
Unprompted review
Rated 2 out of 5 stars

have ordered a chair and a sofa in past…

changed name to chesterfield 1931
have ordered a chair and a sofa in past , rang up to order a third asked for samples none arrived , rang twice more reception said nobody was available rang several times , got nowhere , company restructure apparently. was perfect, now useless

July 13, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect!

Absolutely thrilled with our furniture! We got a four piece sofa and armchair set and a blue velvet sofa for another room. Beautifully made, great value and everyone at the company was lovely to deal with, thank you!

May 24, 2019
Unprompted review
Rated 5 out of 5 stars

Just Great

First-class service and products, from first-contact to delivery; all exactly as expected.
Dealt with Yolanda & Calum; well-organised, and everything went smoothly/as planned.
Bournville Hand-dyed sofas - Quality and finish looks great, but can't comment on the longer-term (as only just delivered). Hopefully no issues.

A pleasure doing business, and would give a very positive recommendation.

May 16, 2019
Unprompted review
Chesterfields of England logo

Reply from Chesterfields of England

Dear Jim,

It's always rewarding for the whole team to read feedback like this.

It's great to hear that the experience you have had with us is such a positive one and we thank you for any future recommendations you make.

We hope you continue to enjoy your new furniture for many years to come.

Kind regards,
Yolanda

Rated 5 out of 5 stars

Quality furniture and fabulous customer service

Superbly made, high quality furniture. Recently purchased a classic sofa and Queen Anne chairs. Delivery was reasonable length of time . Delivery team very professional and friendly. The highest standard of customer service throughout. From help with advice , ordering , delivery and aftercare. Made to feel like a valued customer and nothing too much trouble ( extremely rare these days ) . Would not hesitate in recommending this company. Well done guys and gals !! 👍😁

May 9, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing sofas, excellent customer service 🙂

I have the Edwardian leather sofas 2 and 3 seaters, together with a footstool which was on promotion. They’re just amazing and look stunning in our lounge. I have had lots of praise from family and friends. Would definitely order from Chesterfields again as their customer service has been impeccable from beginning to after sales. Thank you to Yola and the team 🙂 Am already looking into purchasing a leather Queen Anne chair....watch out Chesterfields I’ll be in touch again soon!

April 27, 2019
Unprompted review

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