Chick Fil-a Reviews 

652
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful staff, often highlighting their positive attitudes and efficient service. People frequently enjoy the food, with some praising specific items like the soft serve, chicken nuggets, and chicken sandwiches. Reviewers often find the overall dining experience to be good, noting the speed of service and the quality of certain dishes. However, some customers also noted a decline in food quality, with issues such as dry, thin, or overly salty chicken, stale buns, and cold or soggy fries. There are also recurring complaints about incorrect orders, missing items like sauces or utensils, and long wait times, particularly in the drive-thru. A few other people also felt that some staff members were rude, dismissive, or unhelpful, especially when dealing with specific requests or order discrepancies.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising items like the chicken... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as great, top... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing dissatisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising it as "A+" and... See more

Order

Consumers consistently express dissatisfaction with their orders, frequently reporting issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time visiting Chick Fil-a during our recent trip to NYC. We wanted to see what it was all about. The guy who took our order was very friendly and asked where we were from and said Chick Fil-... See more

Rated 3 out of 5 stars

A serious decline in food quality! We have been visiting Chik Fil-A for decades and very rarely would there be a problem. But, more recently, the food quality has declined. This morning we purchased... See more

Rated 3 out of 5 stars

Ordered 2 combos tonight 9/15/25, seems like there is a major disconnect with quality control, how do you get cold fries in a busy drive thru,and the ice dream is a joke it's a kiddie cup off the kids... See more

Rated 3 out of 5 stars

The order was wrong. I contacted customer service and was told that a manager or the owner would contact me to make it right. That was a week ago Tues and I'm still waiting. We use to go there every w... See more


2.8

Average

TrustScore 3 out of 5

652 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(652)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whats not to like? Aside from the Politics.

I once had to wait 20 minutes in line for my chic-fil-a and they comped the whole meal for everyone in the drive through without even asking, it was just extended to us. I mean the food is pretty great too, so there is that. The price can be a little steep but the app they provide also has great rewards that don't seem to expire. ABQ, NM Menual & Wyoming location

August 3, 2022
Unprompted review
Rated 2 out of 5 stars

Chick-Fil-A Visit-Plattsburgh, NY

Since I first posted this review on July 22, 2022 I was phoned by the Chick-Fil-A location twice, I returned both phone calls and left messages to the people that had placed the phone call.
To date I have not received any other calls nor have they reached out to me by email, having my email contact information. How eager are they to resolve my bad experience?
" I recently visited the Plattsburgh, NY location of Chick-Fil-A for lunch. I ordered a spicy chicken combo and asked the girl behind the counter if the chicken was crispy as I had mentioned that previously it wasn't.
Upon biting into the sandwich I was convinced things haven't changed the sandwich was neither crispy nor was it spicy. Being hungry I finished it only to be convinced that if I want crispy I go to Popeye or KFC, if I want soggy and non spicy Chick-Fil-A is my go too, sad but Goodbye Chick-Fil-A."
I have moved on a little disappointed but moved on.

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

The keystone location is horrible

The keystone location is horrible. Salad no dressing (how do you eat a dry salad) forgot fries, chicken was old, and a 30 piece nugget which you thought was a nugget was just batter. You spend 50 + dollars to treat yourself and family and this is what you get. Worse experience ever! Money is tight with food being so expensive. I feel like why did I waste that much money for garage!

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

I've contact Chi fili Corporation in…

I've contact Chi fili Corporation in Atlanta GA Twice Regarding the North Carolina knightdale Location of having...too wait Twelve minutes Refilled on Lemonade after me my wife paid over 25 Dollars. Lunch Not One Response from Owner Operation That Franchise I want be going Back location Totally unacceptable. You...Much Train your Staff the way you operate that location McDonald's and Burger King At least Would Respond Oh Forget y'all Are church Folks True Christian Bless your Heart Do I on others as Do own yourself?

July 10, 2022
Unprompted review
Rated 2 out of 5 stars

CFA @ Village at Waugh Chapel

CFA @ Village at Waugh Chapel, Gambrills, Md, not very good service! I ordered biscuit with no butter. I got a biscuit with no butter! Took it back to the counter, cashier tooked it, handed back through service window!! Other cfa's will discard the unsanitary food and order a fresh one. To me this was disgusting as my GERMS were passed through the area where they bag up orders to the kitchen, where food is cooked!

June 21, 2022
Unprompted review
Rated 1 out of 5 stars

On 6/20/2022

On 6/20/2022, I went to the location drive thru. The order was for a chicken sandwich meal. The District Heights FSU(#02608) @ 4:50:04PM, Order # 10887490.reqested extra pickles,PJ Cheese,Lettuce, FriesMD, DrPpr MD. Tran Seq No:10887490. There was not a top bun nor anythings requested. 🤑😡😭 Compensation is be paid for this order. Thanks for your professionalism to resolve.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

HATE YOU PEOPLE

FK ALL OF YOU THIS IS FAKE NEWS MY CHICKEN IS GOOD I DIDNT KILL UR CHILDREN YOU DID ENJOY THE RATS THEY NOT LEAVING >:(

June 2, 2022
Unprompted review
Rated 1 out of 5 stars

Visted there on 5/14/2022

Visted there on 5/21/2022. Between my daughter and I we spent over $70.00. The receipt stated that if I filled out a survey, I would receive a free sandwich. I normally spend about $100 per month at this location. Within a few hours of eating, I completed the online survey, and it was submitted.
In the last two weeks I have called three times to their corporate customer service being told each time they were going to escalate my complaint, So far nothing.
I called the store yesterday and left my phone number and explained my situation. Again zippo.
I guess they are not concerned about losing my twice weekly visits nor the $100 per month I spend there. My rathr larger family will also avoid this restaurant.
Sad.

May 27, 2022
Unprompted review
Rated 1 out of 5 stars

Contacted Chick Fil A

After contacting Chick Fil A’s customer service ‘3’ times to ask a ‘Mega Simple’ question, only to be, for 3 times, left on hold for 8-10 min Each time w/No apology, No call-back or etc. Chick Fil A…PLEASE contact the customer service of The Cheesecake Factory & Train & Do as The Cheesecake Factory DOES…provide Great Customer Service~!!!!!

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

GudAF

It’s really great especially the nuggies and the sauce.
Chicken is the best and the fries are fire never change.
Need one near me.
Service and food are next level.

April 22, 2022
Unprompted review
Rated 2 out of 5 stars

OK so when I ordered my kids meal for…

OK so when I ordered my kids meal for my child I ordered a chocolate milk and when I came home and we were unwrapping our stuff and they forgot to put it in there. It was too late to go back for just a chocolate milk. I would make sure to look at what you ordered before you leave.

April 16, 2022
Unprompted review
Rated 4 out of 5 stars

Just had my first chicken sandwich from…

Just had my first chicken sandwich from this place and it's one of best ones I've ever had from a fast food joint. Came out quick and hot from the drive thru. Definitely up there with popeye's, if not better.

April 5, 2022
Unprompted review
Rated 4 out of 5 stars

Fav resturant

I love how fast the lines are and how hot the food is when it's served to you and how you can skip the line by ordering on the app! Thank you for good, cheap, delicious meals!

April 4, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look