I gave them 2 stars for lack of communication. I ordered a product on December 27,2025 and hadn't received any communication from this company concerning my account even after sending two emails.
Company replied
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Placed order CW00064643 on the 4th of December and have had no communication since?
Company replied
Two major issues. First, the shirt pictured online is not the shirt I received. Online is a high quality textured fabric patch shirt. I received a low quality printed shirt that in no way resembles th... See more
Company replied
They seem like they are trying to avoid accepting my return. I should have read reviews first, these Chinese clothing companies are often scammy or junky.
Company replied
Company details
Written by the company
Our founding team is composed of experienced vintage clothing enthusiasts and apparel manufacturing industry experts. Because of the almost fanatical love of retro culture and clothing for many years, an amazing number of original versions of clothing have been collected, which has played an important role in the details and high quality of the products.
Contact info
1.5
Bad
109 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Christmas Long coat is very cheap
Ordered a Christmas long coat, December 12. It arrived January 1st. Clearly I was fooled by what must have been an AI image. It was supposed to be corduroy but this fabric can only dream of growing up to be corduroy. The images which looked embossed are only printed on the fabric. It honestly feels like a limp pair of pajamas
January 1, 2026
Unprompted review
Reply from Chicwelly
Dear Scott,
We are truly sorry to hear about the disappointment you have experienced with the Christmas long coat you ordered.
We sincerely apologize for the delay in delivery and for the discrepancy between the product you received and its description on our website. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
We have reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox, including your spam or junk folder, for our email.
Our team is ready to assist you and ensure that your concerns are addressed promptly.
We hope to regain your trust and improve your experience with us.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Products Misdescribed, Images Don’t Match What Arrives
I ordered four items from Chicwelly. All were not as described.
Two trench coats and one pair of trousers were sold as corduroy. What arrived was printed synthetic fabric with no corduroy rib or pile at all. Listing images strongly implied embroidered detailing and structured garment - the items delivered used flat digital prints to simulate embroidery and were lightweight and unstructured.
The trousers were described as regular-fit corduroy pants but arrived as elasticated drawstring lounge pants made from printed synthetic material.
Only one item (a printed shirt) barely resembled its description.
The listings have material misdescription and misleading product imagery. I have raised this formally with customer support and am awaiting confirmation of a full refund and return at their cost.
Based on my experience, I would advise others to be cautious and not rely on the product photos or fabric descriptions.
December 24, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We are truly sorry to hear about the significant discrepancies between the products you received and their descriptions on our website.
We sincerely apologize for the inconvenience caused. Your concerns have been taken very seriously, and we are committed to resolving this issue to your satisfaction.
Our customer complaint team has reached out to you via email to discuss the matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
If you have not yet received this email, or if you need further assistance, please contact us directly at the email below. Our team is ready to assist you and ensure that your concerns are addressed promptly.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Cheap viking santa coat
Ordered the viking santa coat and what arrived was nothing like the advertised picture. The garment that turned up was very cheap in both apperence and materials.
Definitely feel like this was a scam
December 30, 2025
Unprompted review
Reply from Chicwelly
Dear Jason,
We are truly sorry to hear about the disappointment you have experienced with the item you received.
We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
Our customer service team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
If you have not received this email, or if you need further assistance, please do not hesitate to contact us directly. Our team is here to help and will do everything possible to address your concerns.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Bought a distressed looking christmas …
Bought a distressed looking christmas hat with embroidered lettering and I got a fake material shit looking stained product with iron on lettering. Fake scam. Keep your junk in your own country. You scam by pictures of the product.
December 29, 2025
Unprompted review
Reply from Chicwelly
Dear Cory,
We are truly sorry to hear about the disappointment you have experienced with the Christmas hat you received.
We take your concerns very seriously and are committed to continuously improving our product quality and ensuring that our descriptions are more accurate and reflective of the actual items. Your feedback is valuable to us, and we will use it to make necessary improvements.
If you would like to return the item for a refund or need any further assistance, please simply reply to our email, and we will guide you through the process. Our team is here to help and ensure that you are satisfied with the resolution.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
If I could give 0 Stars I would have
If I could give 0 Stars I would have.
They show a superior product on their website and send you a poor quality printed product which in no way represents their intended product. They also expect you to pay to return their poor quality, misrepresented products.
December 23, 2025
Unprompted review
Reply from Chicwelly
Dear Matthew,
We were truly sorry to hear about your extremely disappointing experience with our product.
We regret that the item you received did not match the superior quality and representation shown on our website, and that you found it to be a poor-quality printed product that failed to meet your expectations.
Regarding your concern about return shipping costs, we understand your dissatisfaction with being expected to cover the expenses for returning a product that did not meet our advertised standards. We value your feedback and are committed to reviewing our return policies to ensure they are fair and customer-centric.
Thank you for bringing this to our attention.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Dreadful quality
I ordered a Christmas jumper, which I thought would be the same shape and material as a sweatshirt. It actually arrived, albeit late, but the quality is appalling and it is 100% polyester. It's also misshapen. AVOID. Update: it's in the bin
December 23, 2025
Unprompted review
Reply from Chicwelly
Dear Ian,
We were truly sorry to hear that your Christmas jumper did not meet your expectations in terms of quality, material, and fit.
It is regrettable that the product fell so far short of what you hoped for, and we understand why you ultimately decided to discard it.
We value your feedback as it helps us identify critical areas for improvement in our product selection and quality control processes.
Thank you for bringing this to our attention.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Garbage
Garbage. I ordered £82 worth of products based on the photos on their website. What I received was of such poor quality I didn't even bother donating them to charity. I wrote to the company, who requested photos of everything I received. When I told them I had thrown it all in the garbage they offered to refund me 40%. I accepted, as it was better than nothing. DO NOT BUY ANYTHING FROM THEM! And Chicwelly - instead of responding to the hundred reviews here telling you that your products are garbage with your "sincere apologies," why not just NOT SELL GARBAGE???
December 22, 2025
Unprompted review
Reply from Chicwelly
Dear David,
We were truly sorry to learn that the products you ordered did not meet your expectations and were of poor quality.
We have verified our records and can confirm that our customer service team has already responded to your email. Please check your inbox for our detailed response to your inquiry.
If you have any further questions or need additional assistance, please feel free to reply directly to that email, and we will be happy to assist you promptly.
Thank you for your feedback, which helps us identify areas for improvement. We hope to have the opportunity to make this right for you.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
total SCAM
This "company" is simply a dropshipper of low-quality products. you can find all of their products on the most famous website for shopping cheap stuff from China. the quality really is the worst i've ever seen. cheap materials (like a 4$ worth hoodie they make you pay 30$ for it) and the print is just horrid, it's minecraft-level resolution. do NEVER buy stuff from there. again, you can get their stuff on a famous chinese shopping site for way less than they're selling for.
the size was also much different from what i ordered, so the hoodie didn't even fit.
On top of that, after i provided evidence of the wrong size, they only offered a refund of 30% of what i paid without shipping the hoodie back, or a full-refund but only if i shipped the hoodie back to them at my expenses (totally ridiculous since we're on two opposite sides of the globe - i'd pay more for the shipping than what i paid for the order).
December 26, 2024
Unprompted review
Reply from Chicwelly
Dear customer,
We noticed that you flagged the order date as 2024. If your order was placed in 2024, the order has exceeded our return and refund policy period. Typically, our refund and return policies have specific time frames within which customers can request these services. If the order is outside this period, we may not be able to provide the usual after-sales services. You can learn more about the return and refund policy on the website.
However, if you believe your refund request was made within the valid period, we want to assure you that we never refuse legitimate refund requests. To further investigate and provide a clear explanation, could you please provide us with your order number? This will help us locate your order details and verify the timeline and status of your refund request.
Thank you for your patience and understanding as we work through this process.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
total scam
This "company" is simply a dropshipper of low-quality products. you can find all of their products on the most famous website for shopping cheap stuff from China. the quality really is the worst i've ever seen. do NEVER buy stuff from there.
the size was also much different from what i ordered and they refused to refund.
December 26, 2024
Unprompted review
Reply from Chicwelly
Dear customer,
We are truly sorry to hear about the poor quality of the products you received and the issues with the sizing.
We want to assure you that we never refuse refund requests from our customers. If you would like to return the product and receive a refund, please feel free to let us know, and we will process the refund as soon as we receive the returned item.
To facilitate this process, we recommend that you contact us directly at the email below. Our team will work with you to verify the details of your order and provide you with a satisfactory solution.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Placed order CW00064643 on the 4th of…
Placed order CW00064643 on the 4th of December and have had no communication since?
December 18, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We are very sorry for the inconvenience caused and wish to provide clarification on the details you mentioned.
First, we have verified our records and found that your order was actually placed on December 15. We recommend checking your payment records to confirm the exact order date.
We found that you contacted us on December 20 to cancel your order. The refund has been processed and credited back to your original payment account. Please check your account balance or transaction history for confirmation.
If you have any further questions or need additional assistance, please do not hesitate to contact us. We are committed to ensuring your concerns are addressed promptly.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Don’t order from this website
Don’t order from this website, you get no email confirmation, they don’t respond to emails and you don’t get your items ordered but still take your money
December 18, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We sincerely apologize for the disappointment and inconvenience this has caused.
We want to clarify that while we may experience occasional response delays due to high inquiry volumes, your emails are never ignored by our team.
Regarding the order confirmation: this is sent automatically to your checkout email after your order is placed. If not received, please verify the associated email address or check your spam/junk folder, as notifications may be filtered incorrectly.
Unfortunately, we cannot locate your order with the information provided, which prevents us from offering further specific assistance. To resolve this, please contact our customer complaint team directly at the email below, or provide your order number, and we will immediately investigate and update you.
We take your feedback seriously and are committed to improving our service. Thank you for your patience as we work to resolve this matter.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Christmas jumper review.
I would have liked a slightly quicker delivery time but appreciate that this is difficult at this time of year.
December 7, 2025
Unprompted review
Reply from Chicwelly
Dear Matthew,
We are deeply sorry to hear about your frustration and the negative experience you have had.
We want to assure you that your order is currently being processed. If you have any doubts or concerns about your order, or if you would prefer to cancel it, please let us know by replying to this email. We will do our best to address your concerns and ensure that your wishes are respected.
We are committed to improving our service and ensuring that all our customers have a positive experience. Your feedback is important to us, and we will take it seriously as we strive to make improvements.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Order No. CW00058383 : Hello
Hello
I am writing this to complain about not receiving my tracking # so I can track what's going on. I sent email after email no response, my order # is Order No. CW00058383 Please check where it is and let me know
October 22, 2025
Unprompted review
Reply from Chicwelly
Dear Christine,
We understand your concern regarding your order.
But we would like to clarify that we have indeed responded to all of your emails, and you have also replied to our communication. On November 7th, we sent you an email detailing the status of your order and informed you that a tracking number would be provided as soon as your package is shipped. This information is clearly documented in our email records and can be verified.
We understand your frustration regarding the tracking information. To ensure that you do not miss any updates, we have also sent you a new email with the tracking details. You may refer to either of the emails to check the status of your shipment.
We kindly ask that you review our email communications and avoid making assumptions that do not align with the facts.
If you have any further questions or need additional assistance, please let us know.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
I placed an order with Chicwelly. Months of Silence — Chicwelly Took My Money and Disappeared”
I placed an order with Chicwelly several months ago and never received my items. Despite multiple emails and messages, I have not received a single response — no tracking updates, no refund, nothing. It feels like the company completely vanished after taking my payment.
I trusted their website, but now it seems impossible to get any customer service or accountability. If you value your time, money, or peace of mind — avoid Chicwelly at all costs. This has been the worst online shopping experience I’ve ever had.
Zero communication. Zero delivery. Zero integrity.
May 25, 2025
Unprompted review
Reply from Chicwelly
Dear Surya,
We understand how frustrating it must have been not to receive your items and to feel that your concerns were not being addressed.
We have verified your order and found that it was successfully delivered on June 17. The tracking information was automatically sent to the email address provided during the order process, allowing you to follow the package's journey.
Additionally, our customer service team promptly responded to all your emails and provided you with a delivery photo on June 25. But since then, we have not heard back from you until October 28.
Given this information, we assumed that you had received the package and thus did not initiate further contact.
We have already replied to your most recent email. Please check your inbox to ensure that you have received our response. We are here to assist you and will work diligently to resolve this matter to your satisfaction.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
STILL WAITING FOR THE SHIRT!!!!
STILL WAITING FOR THE SHIRT!!!!! I THINK I'VE BEEN SCAMMED!!!!!!!!!!
September 23, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We understand how frustrating it can be when you’re waiting for an item.
But your order was successfully delivered on September 14th. We sent you emails with the proof of delivery and some solutions to address your concerns. However, you have not responded positively to us. In order to better assist you, please review the email and provide a positive response to us.
Thanks for your cooperation in advance.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
As others have said
As others have said, awful quality.
'You are responsibke for the returns'etc, to the States. 40% refund offered. Threatened scam/fraud complaint to credit card, now 80% offered and no return.
Stay away !
August 1, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We are truly sorry to hear that the quality of our products did not meet your expectations. We understand how frustrating this experience must have been for you.
We would also like to apologize for any dissatisfaction caused by the handling of your return request. We understand that our process may not have been as smooth or satisfactory as we would have liked. However, it is important to note that our return policy does state the responsibility for return shipping costs.
Our customer complaints team has reached out to you regarding this matter. We hope that together we can find a resolution that is satisfactory to you. Please check your email for our correspondence and let us know how we can assist you further.
Your feedback is valuable to us as we strive to provide a better experience for all our customers. Once again, we apologize for any inconvenience caused.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
I bought an item which in the picture looked good quality
I bought an item which in the picture looked to be cotton, when it arrived it is a shiny polyester and looks nothing like the picture, extremely poor quality, I asked for a refund and have been offered 40% or pay to send to the US. I wont be using them again. Avoid.
August 13, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We are truly sorry to hear that the product you received did not meet your expectations, especially regarding the material.
We want to clarify that the product page does mention the material used, and the item in your order is not cotton. We regret that this information may have been overlooked. We always aim to provide accurate product descriptions to ensure our customers are fully informed before making a purchase.
We are also very sorry that our customer service team's handling of your return request did not meet your expectations. We take your concerns seriously and have reviewed the situation.
To resolve this matter promptly, we have processed a full refund for your order. The refund should be returned to the account you used for the purchase within the next few working days. Please keep an eye on your account for the refund.
Thank you for your understanding and patience.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Do not look like items on site. Didn't get full refund
I ordered 2 tops from here 1 in 2xl and 1 in 3 XL . Both tops arrived neither looked like the item on the site both badly made and from cheap materials and the sizing was ridiculous. I placed a 2 XL t shirt next to both and they looked like large sizes . After emailing them I had to send pictures . After that I had to barter with them just to get a 60. % refund . I could of got a full refund if I returned them back to California which I would of had to pay for but I live in the UK . Would not use again or recommend
June 12, 2025
Unprompted review
Reply from Chicwelly
Dear customer,
We sincerely apologize for the inconvenience and disappointment you have faced.
Regarding the Quality and Sizing Issues:
We take your concerns about the quality and sizing of the tops very seriously. Your feedback is extremely valuable to us, and we will be sure to pass this information on to our product development and quality control teams.
Regarding the Refund Process:
Our customer service team has processed your return request according to our return procedures. If you are not satisfied with the partial refund that was offered, you are welcome to let us know, and we will work with you to find a more satisfactory solution.
Further Resolution:
To ensure your complete satisfaction, we have issued a full refund for your order. The refund has been processed, and you should see it reflected in your account shortly. We have also sent you a detailed email with the refund confirmation.
Once again, we apologize for any inconvenience you have experienced.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Dreadful experience
I waited weeks for my order and when it finally arrived the product was dreadful. Really cheaply made, thin material.
I have asked for a refund and it's like jumping through hoops.
I've got to ship it back to the USA at my own cost.
My advice.... avoid the company like the plague
May 23, 2025
Unprompted review
Reply from Chicwelly
Dear David,
We are truly sorry to hear that the product you received did not meet your expectations and that the refund process has been so challenging for you.
To help us investigate this matter and resolve it as quickly as possible, could you please provide us with your order number and the email address you used for the order? This information will allow us to locate your order details and expedite the refund process.
Alternatively, you can contact our Customer Complaints Department directly via the email below for further assistance.
We will do everything we can to make this right and ensure that you are satisfied with the outcome.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Poor quality, not as advertised, but got a refund!
Purchased a shirt that was advertised as a linen blend; it was 100% polyester.
Very cheap and poor quality with bad printing on the shirt. Not as advertised. It was like something you would wear to a fancy dress / costume party.
However, I did request a refund and they did refund me after I provided some photos.
May 20, 2025
Unprompted review
Reply from Chicwelly
Dear Glen,
We understand how disappointing it can be when a product does not meet your expectations, especially when it is not accurately described.
We sincerely apologize for the inconvenience and frustration this has caused you. Your satisfaction is our top priority, and we are committed to making things right. We have processed a full refund for your order. The refund details have been sent to the email address associated with your order.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
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