Chilli Tech Reviews 

Bought a handle bar light with the Cree helmet light back in October 2021, lights have been awesome since day one. My helmet mount snapped off my lid on a commute last week, messaged on Facebook and Paul had 2 replacements out to me within a week even though I was out of warranty. Also sent a cool little postcard with a hand written note, thanks Paul. You’re a legend 😁😁🤙🏻🤙🏻👍🏻👍🏻

I ordered the 1100 lumen pro capsule for my helmet and the 2400 lumen cree handlebar light and together they are incredible, riding in the woods at night even on aggressive downhill sections the visibility is almost as good an in the daytime! I also messaged the company on Facebook regarding some additional components I required and they (Paul) went above and beyond in response to my request. I highly recommend this company on both their products and their customer service. Second to none!

Amazing product and after sales service. Totally recommend. I had an issue with the cable connection on the battery back of a 2400 CREE light which I use for night time off road bike rides (awesome light btw, its sooo bright!). The light was out of warranty I think. I contacted Chilli, who promptly got back to me and asked me to return the battery pack. They then promptly sent me a replacement battery pack with instructions on how to care for it. I'll definitely be buying from them again. Great product, super service. Nice to know you are dealing with a company who care about their customers!

Well, where do i start? This will be my 5th product from Chilli Tech and oh my! What a superb product it is (3300 lumen) having had the 960,2400 and a total of 2 head torches and this is still the same high quality product. Moving away from cables I was a tad hesitant on battery life but with Paul’s assistance and knowledge I went ahead and got the 3300 and it out performs my expectations. Superb light and feels so much more expensive than it is.
The Royal Mail strikes caused it to take 10 days but that’s no fault but Royal Mail! Tracking was provided and constant updates from Paul, pretty much every day, phone calls and instant messages, feel like I’ve made a new friend to be honest. Was a bit disgruntled at first but that’s due to the strikes and my eagerness to get out and give it a try!
I’ve never quite experience a level of care with a company and wouldn’t have any hesitations on purchasing another product from him.
Thank you again for everything!

Would give zero stars if allowed.

Ordered weeks ago. Still not received. No response to emails.

Next step is reporting them to trading standards.

So far over £100 out of pocket.

Avoid them like the plague.

Bought 2 lights. They are good lights, but I had an issue when one failed. When I finally was able to contact them, they resolved the issue, hence changed from 2 to 5 stars.

The quality of a company is how they respond when things go wrong. They sorted out the issue.

Thank you

Ordered a new Helmet Strap for Bullet Cam on 7th November and I am still waiting for it to be delivered. Their website states that it was despatched via Royal Mail 1st class and the order marked as completed and is given a date of 7th November.

Contacted Chilli on 20th November through e-mail to ask about the delivery and followed this up via the 'contact us' option on their website on 23rd November. On 28th November, still no response so I decided to call them on the telephone number provided on their e-mail order confirmation (which they give as an option on their e-mail), only to get a recorded message stating I need to either e-mail or use Facebook Messenger. Contacted them via FB Messenger following that and tried again (29th November) and I'm still no further along in trying to find out where my order is.

Recently purchased the 3300 lumen cree. Although I have only used it once the build quality on the mount and light appears very good. The light coverage and brightness from my initial use also seems very good. Paul and the team have provided great customer service and responded quickly to queries.

I got the 2400 LUMENS CREE Bike Light from CT along with the head torch and they have been nothing but amazing. Great light coverage and vision at night and the battery lasts ages with the additional battery that bolts onto the chassis. the head torch is handy as you can point it where your head wants to go. Have had the lights for over a year now and have had no issues at all. I managed to snap a couple of the rubber bands that go over the handle bars to hold the lights...when I emailed CT they sent them out the next day FOC. Chilli tech customer service is first class and they cannot do enough to help out customers. so first class product matched to first class service. what more can you ask for. thanks again CT team.

The Chilli Bullet camera is a brilliant piece of kit which I use on my bike. However, the on/off button became unresponsive, a condition I reported to Chilli. A very pleasant lady, Lisa, responded & asked me to return my camera for repair or replacement. I returned it and Lisa messaged to say a replacement was on it's way to me; no quibble or argument! A few days later, a replacement was received. I can't thank the company enough for their excellent customer service and fantastic product.

I ordered the ‘Horse Riding Hat Camera’ with Sony sensor. The ordering process was simple enough and delivery took a few days. At £67 it’s one of the cheapest of it’s kind and the camera itself works well enough, the quality of recording is pretty good. Overall though it really is quite poor, much more so than it needs to be, due to poor quality of the supplied accessories.

Firstly the camera arrives with no instructions whatsoever. Using the instructions on the website for the Mk II cycling camera which is similar (but not identical) it proved reasonably easy to get up and running.

Secondly the hat mount strap has absolutely no grip on a moulded plastic riding hat, it just slips off. That I solved with some strategically placed cable ties to hold it in place. Once attached using the Velcro mount supplied, the camera points directly ahead, which on a horse means that you will record mainly sky and anything lower down will be under exposed and lacking in detail as a result.

As the strap is a simple band with no strap over the top of the hat the weight of the camera causes the band to droop and it bounces around in all but the slowest walk. So, I now have to either modify the strap or find a better alternative.

Excellent service I broke one of the lenses on my mtb helmet light after dropping it but the chilli crew sorted me out with a new replacement free of charge and next day delivery must say highly impressed as thought that would have been a new light needed!

We’ve been using a GoPro camera for a couple of years, but it wasn’t ideal on the bike. Short battery life was the major gotcha and we were used to carrying half a dozen spare batteries and stopping to change them regularly. So I looked at cycling-specific unit and Chilli-Tech seemed to be offering something of interest with their bullet camera - decent battery life for starters with very simple gloves-friendly operation. I ordered one for my partner, which she found very easy to use and I was so impressed I bought another one for myself. I’ve used the GoPro adaptor and the clasp to make removing the camera for charging very easy and Paul from Chill Tech has made setting up the camera, charging and setting the very date simple by creating short YouTube videos. Now I’m wondering what to do with the GoPro camera…

Paul from Chilli Tech and his team always offer great service and products. I have now bought several different bike lights from them. The lights are amazing and much better than more expensive competitors. The after sales service in second to none. I had a small query with a head torch and Paul rang me up within 5 minutes of sending the email. All sorted and I continue to enjoy the lights. Would highly recommend.

I purchased a 1100 Lumen Pro Capsule from these guys back in November 2021. The light had been faultless throughout the whole winter and when getting my gear ready for this years night rides the light had a little fault - Messaged Chill Tech and without an issue they said they will send a replacement. Within 48hrs my replacement was here.
I Can not recommend these guys enough! Great product at a great price and customer service is absolutely amazing 💪

Great customer service going above and beyond expectations. I ordered up a light last minute for a night race forgetting about the strike that was on and Paul ran me through the options to get it on time. He sent it and I received it next day.
From Paul’s end the tracking link was showing that it hadn’t been delivered, so he made a call with me not answering my phone and send out another light making sure I had one for the race!
Thanks to Paul I had 2 sets to choose from come race day!

I have been using two of the cameras on my helmet for several months now. These were a good solution to the need for reliable ride recordings. I had previously used a single camera from another manufacturer that had limitations resulting from inadequate battery power and it was generally inferior to this product. The Chilli Tech camera has proven to be fit for the purpose intended. It comes with suitable attachments and it's also a reasonable price and the guy running the company offers good after sales support. I can't really fault it so I'm giving a five star review.

My patience is running out…! I received very prompt responses to the emails I sent to Lisa at Chilli Tech when I was looking for advice on which cameras and fittings to buy. I placed my order on the 27th July (2022) and was told in a confirmation email that the dispatch date was 16th August! Dispatch date and not arrival date! - but dispatched from where? China? The USA? Taiwan? I have no idea! I did ask but again, I’ve had no reply. They are very quick to respond when they want your money/purchase but it seems that they couldn’t care less after that! I’m just hoping there won’t be a problem with the cameras - if/when they arrive. I’m actually wondering if I should reject the delivery and then I can expect a refund!

Used my new camera on my helmet today and the image quality is fab! It's really easy to set up the time stamp with the executable file. The camera feels good quality and the clips are split into 3 minute sections. Absolutely delighted with it.

Bought this camera 9months ago and it constantly turns it self on/off after a few seconds despite various advice /E mails from Paul its never worked as advertised which left me feeling cheated. Very disappointed not only with the camera but with the service.